What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3372 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 372 reviews since 14/03/2023

Authentic reviews

Because your trust is essential, all reviews undergo a rigorous control procedure, from their collection to their moderation, through to publication, to guarantee maximum reliability. Learn more

Add to your preferred sources

4.8

Based on 1 037 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

Thanks for your feedback!

Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
The website is well organized and the item descriptions are very detailed. Item availability is shown. The price of the cookware is higher than the market average, but they are of very good quality. My entire kitchen is equipped with Cristel. I have always received my orders quickly, well protected in very robust cardboard packaging closed with large staples and also a tamper-proof plastic strap. I recommend it.

Le site est bien organisé et la description des articles est bien détaillée. La disponibilité des articles est affichée. Le prix des ustensiles de cuisine est plus élevé que la moyenne du marché mais ceux-ci sont de très bonne qualité. Toute ma cuisine est équipée en Cristel. J'ai toujours reçu mes commandes rapidement, bien protégées dans un emballage carton très robuste fermé par de grosses agrafes avec en plus une sangle plastique d'inviolabilité. Je recommande.
Experience from: 28 Oct 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
It's CRISTEL, what more can I say. More than perfect

c'est su CRISTEL quoi de plus ... que parfait
Experience from: 26 Oct 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Clarity, responsiveness.

Clarté, réactivité.
Experience from: 30 May 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
XXXXX XXXXX

XXXXX
Experience from: 22 Aug 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very satisfied with my Alto pressure cooker except for a slight, persistent rubber smell from the opening and closing control. As a result, I leave the lid in the open air in my kitchen because it permeates my storage cupboard and also the pressure cooker (I've had my pressure cooker for about 5 months). I needed customer service for a sauté pan with a defective handle, everything went well, it was replaced, a big thank you.

Très satisfaite de mon autocuiseur alto sauf un petit souci d'odeur caoutchouc très tenance sur la commande d'ouverture et de fermeture du coup je laisse le couvercle à l'air libre dans ma cuisine car cela imprègne mon placard de rangement et aussi l'autocuiseur (j'ai mon autocuiseur depuis 5 mois environ). J'ai eu besoin du SAV pour une sauteuse poignée défectueuse tout s'est bien passé remplacement de celle-ci, un grand merci.
Experience from: 12 Oct 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Access to the different products is simple and intuitive. There are tips on the type of coating, etc. Delivery is fast and the products are of high quality. Perfect!

L'accès aux différents produits est simple et intuitif. Il y a des conseils sur le type de revêtement , etc. La livraison est rapide et les produits de qualité. Parfait !
Experience from: 12 Oct 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very good communication, products conform to what is presented on the site, fast delivery and careful packaging. We wish all online stores were like this one.

Très bonne communication, produits conformes à ce qui est présenté sur le site, livraison rapide et emballage soigné. On aimerait que tous les sites marchands ressemblent à celui-ci...
Experience from: 20 Oct 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very good, very satisfied, I love it

Très bien très satisfait j’adore
Experience from: 1 Jun 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Large selection of quality products, ideal for equipping our daughter's beautiful kitchen

Large choix de produits de qualité idéal pour équiper la cuisine de notre belle fille
Experience from: 3 Nov 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Package arrived with a lid broken into a thousand pieces

Colis arrivé avec un couvercle brisé en mille morceaux
Experience from: 29 Aug 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to give us your feedback. You contacted customer service about this matter and we have done what is necessary to resolve this situation. The Cristel Team
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very fast, no problem

Très rapide pas de problème
Experience from: 16 Nov 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Great brand, great products

super marque, supers produits
Experience from: 18 Jul 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Site well done and pleasant. It is easy to find what you are looking for, and quickly. All steps (up to payment) go smoothly

Site bien fait et agréable. Il est facile de trouver ce que l'on cherche et ce, rapidement. Toutes les étapes (jusqu'au paiement) se déroulent facilement
Experience from: 7 Oct 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very good quality

Tres bonne qualité
Experience from: 15 Nov 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Cristel is a benchmark for quality and everything I've bought from them has never proven otherwise.

Cristel c'est une référence de qualité et tout ce que j'ai acheté chez eux ne l'a jamis dementi.
Experience from: 4 Oct 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
It's CRISTEL, what more can I say. More than perfect

c'est su CRISTEL quoi de plus ... que parfait
Experience from: 30 Jun 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
perfect for the website and the delivery

parfait pour le site et la livraison
Experience from: 29 Aug 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very detailed advice on the showroom. Super quality. Top delivery. I recommend

Conseils très détaillés sur le salon. Super qualité. Livraison au top. Je recommande
Experience from: 15 Nov 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
well-designed site

site bien conçu
Experience from: 6 Jul 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very good quality, but still expensive.

Très bonne qualité, mais reste quand-même cher...
Experience from: 17 Nov 2022
Originally published on cristel.com (fr)