What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3372 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 372 reviews since 14/03/2023

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4.8

Based on 1 037 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very clear site, easy to place an order.

Site très clair, facilité de passer une commande.
Experience from: 3 Oct 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Correct delivery

Livraison correcte
Experience from: 29 Aug 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
received quickly. no problem with the order

reçu rapidement. pas de pb de commande
Experience from: 14 Sept 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Brand to recommend. Quality products and top-notch customer service.

Marque à recommander. Produits de qualité et SAV au top.
Experience from: 27 Jan 2023
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very satisfied, the only drawback is that at the price of the pots, sauté pans, etc., the removable handles are extra, except for Biome where two are included. And you have to add the tongs to lift the lid.

Très satisfait, le seul reproche ,c'est qu'au prix des casseroles sauteuses etc les poignées amovibles sont en plus sauf Biome ou il y en a deux. Incluses.et qu'il faut rajouter la pince pour soulever le couvercle.
Experience from: 22 Nov 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very good product. It heats up quickly and I use a lower setting on my stove.

Très bon produit. Elle chauffe vite et je mets ma plaque moins forte
Experience from: 9 Dec 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Efficient and fast service, nothing to complain about

service efficace et rapide RAS
Experience from: 16 Jan 2023
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
The website is very efficient, the products are well organized. Perfect.

Le site est très efficace, les produits sont bien organisés. Parfait.
Experience from: 20 Dec 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Nothing to report

R-A-S
Experience from: 7 Dec 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Perfect

parfait
Experience from: 21 Nov 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Just a small note, you should clearly specify the number of handles. I think it was sold as a pair, which seemed logical to me. I am very happy with the Cristel products. Thank you

Juste une petite remarque il faudrait bien précise le nombre de anse .je pense quelle était vendue part 2 , pour moi sa paraissait logique . Je suis très contente des produits cristal . merci
Experience from: 6 Feb 2023
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Website particularly well designed.

Site particulièrement bien conçu.
Experience from: 18 Nov 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Easy to use

Facile d’utilisation
Experience from: 31 Jan 2023
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Excellent site, clear and efficient.

Excellent site, clair et efficace.
Experience from: 23 Nov 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
no particular issues

pas de soucis particulier
Experience from: 8 Dec 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very clear and user-friendly; delivery was on time and fast. Truly a satisfying experience.

Très clair et convivial ; la livraison s'est faite dans les temps et a été rapide. Expérience vraiment satisfaisante.
Experience from: 6 Feb 2023
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Perfect

parfait
Experience from: 28 Nov 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
simple and effective, short delivery time,

simple et efficace, délai court,
Experience from: 12 Dec 2022
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 6 Feb 2023
Originally published on cristel.com (fr)
A. A.
15 Mar 2023
Verified review
Collected and verified by Verified Reviews
Super easy to use!

Super facile à utiliser!
Experience from: 27 Feb 2023
Originally published on cristel.com (fr)