What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3372 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 372 reviews since 14/03/2023

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4.8

Based on 1 037 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

3 ★

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5 ★

A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Easy to browse

Facile à consulter
Experience from: 20 Oct 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
As previously expressed, no complaints to make.

Comme déjà exprimé antérieurement, aucun reproche à formuler.
Experience from: 6 Feb 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very good, delivered quickly

tres bien rapidement livré
Experience from: 17 Feb 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
A very high-quality and highly resistant pan. A significant price, but you really see the durability.

Une poêle de très haute qualité et de grande résistance. Un prix conséquent mais vraiment on voit la durabilité.
Experience from: 12 Oct 2022
Originally published on cristel.com (fr)
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
For delivery, we had to go to a relay point, the delivery person did not deliver to the home as planned and there was a delay in delivery. Besides, we had warned you, and we did not get a response from you.

Pour la livraison ,nous avons dû nous déplacer dans un point relais,le livreur n’a pas livré au domicile comme prévu et du retard à la livraison. D’ailleurs on avait prévenu,et nous n’avons pas eu de réponse de votre part.
Experience from: 5 Dec 2022
Originally published on cristel.com (fr)
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Perfect information. Deadlines met.

Informations parfaites. Délais respectés.
Experience from: 15 Dec 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Listens to the customer. I had a delivery issue that Cristel resolved immediately.

A l'écoute du client. J'ai eu un Pb de livraison que Cristel a tout de suite résolu.
Experience from: 2 Jan 2023
Originally published on cristel.com (fr)
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Renowned brand, super quality product

marque de renommée, produit de super qualité
Experience from: 15 Feb 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very good quality products with good customer service.

Produits de très bonne qualité avec un bon SAV.
Experience from: 8 Feb 2023
Originally published on cristel.com (fr)
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Efficient delivery.

Une livraison performante.
Experience from: 16 Feb 2023
Originally published on cristel.com (fr)
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
cvbnc

cvbnc
Experience from: 18 Jan 2023
Originally published on cristel.com (fr)
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very easy purchase and a compliant product delivered quickly.

Achat très facile et un produit conforme livré rapidement.
Experience from: 28 Feb 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our website. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very well-designed site. Quick and detailed responses from the various departments.

Site très bien fait. Réponses rapides et détaillées des différents services.
Experience from: 28 Feb 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very good, impeccable service, careful and attentive. I recommend!

Très bien, service impeccable, soigneux et attentif. Je recommande !
Experience from: 24 Jan 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our website. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very well made

TR7S BIEN REALISE
Experience from: 3 Oct 2022
Originally published on cristel.com (fr)
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Aesthetically pleasing site, good photos and useful details about the products.

Site esthétiquement agréable, bonnes photos et détails utiles sur les produits.
Experience from: 18 Mar 2022
Originally published on cristel.com (fr)
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Product presentation is quite satisfactory

présentation des produits plutôt satisfaisante
Experience from: 20 Sept 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 20 Sept 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL team
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Product as described, fast delivery

produit conforme livraison rapide
Experience from: 22 Aug 2022
Originally published on cristel.com (fr)
A. A.
17 Mar 2023
Verified review
Collected and verified by Verified Reviews
Exceptional quality, the re-soling of pans is a great idea and the result is perfect! I only use Cristel pans, some are at least 9 years old and with re-soling they are like new! Furthermore, a company that is green in terms of energy for its internal operations is simply ideal! Regarding the knife, I haven't used it yet, but you can see with the naked eye that it is also of high quality.

Qualité exceptionnelle, le ressemelage des poêles dans l’idée c’est top et le résultat est parfait! Je n’utilise que des poêles Cristel certaines ont minimum 9 ans et avec ressemelages elles sont comme neuves! En plus une entreprise qui est verte au niveau des énergies pour son fonctionnement interne c’est juste l’idéal! Concernant le couteau je ne l’a pas encore utilisé mais on voit à l’œil qu’il est aussi de grande qualité.
Experience from: 13 Jul 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team