What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3372 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 372 reviews since 14/03/2023

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4.8

Based on 1 037 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Correct

Correct
Experience from: 8 Sept 2022
Originally published on cristel.com (fr)
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Delivered quickly and very well packaged.

Livré rapidement et très bien emballé.
Experience from: 26 Jul 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Perfect!

Parfait !
Experience from: 8 Jun 2022
Originally published on cristel.com (fr)
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Simple and practical

Simple et pratique
Experience from: 23 Aug 2022
Originally published on cristel.com (fr)
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Efficient website

Site efficace
Experience from: 12 Dec 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Fast and well packaged. But a bit difficult to find what you want

rapide et bien emballé... mais un peu difficile à trouver ce que l'on veut
Experience from: 24 Jun 2022
Originally published on cristel.com (fr)
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
I am very satisfied with the navigation for ordering and the delivery within 48 hours of placing the order.

Je suis très satistaite de la navigation pour commander et de la livraison en 48 heures date commande.
Experience from: 21 Nov 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our website. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
....

....
Experience from: 21 Jun 2022
Originally published on cristel.com (fr)
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
French quality manufacturing, impossible to go back to another brand, rock-solid durability.

Fabrication française de qualité, impossible de revenir à une autre marque, solidité à toute épreuve.
Experience from: 21 Nov 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
The delivery did not match the order

la livraison ne crespondait pas à la commande
Experience from: 11 Jul 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Madam, Thank you for taking the time to give us your feedback. Our transport service will contact you directly by email to discuss the delivery. Please check your inbox and your spam folder. The Cristel Team.
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very good, impeccable service, careful and attentive.

Très bien, service impeccable, soigneux et attentif.
Experience from: 9 Mar 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team

Reply from A. A.

Hello, I waited a very long time for the stainless steel handles and knobs related to my order of STRATE pans. I had sent you a message to find out the reasons for this delivery delay and I really appreciated that you replied to inform me that you had a supplier problem with a supplier.

Show exchanges Hide exchanges
A. A.
20 Mar 2023
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Collected and verified by Verified Reviews
Very easy to navigate. Everything is very clear.

Très facile de navigation. Tout est bien claire.
Experience from: 22 Jul 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our website. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
I contacted customer service about a small issue, and it was resolved quickly.

J'ai contacté le service client pour une petite anomalie, cela a été réglé rapidement.
Experience from: 18 May 2022
Originally published on cristel.com (fr)
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
It's hard to navigate the catalog; to this day, I haven't been able to get a presentation of the entire Casteline range.

difficile de se reperer dans le catalogue ;je n' ai à ce jour pas pu obtenir la presentation de toute la gamme cstellline
Experience from: 12 Oct 2022
Originally published on cristel.com (fr)
A. A.
20 Mar 2023
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Collected and verified by Verified Reviews
Impeccable service. Products perfectly packaged and protected. Fast delivery.

Service impeccable. Produits parfaitement emballés et protégés. Réception rapide.
Experience from: 23 May 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Excellent quality

Excellente qualité
Experience from: 2 Nov 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our website. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Navigation a bit complicated

La navigation un peu compliqué
Experience from: 21 Nov 2022
Originally published on cristel.com (fr)
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Excellent company. Quality products. Fast delivery time. I order with complete confidence.

Excellente société. Produits de qualité. Délai de livraison rapide. Je commande en toute confiance.
Experience from: 16 Nov 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our website. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Perfect!

Parfait !
Experience from: 25 Jul 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our website. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
No problem

Pas de problème
Experience from: 7 Oct 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our website. We are very happy to see that everything went well. See you soon, The CRISTEL Team