What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3373 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 373 reviews since 14/03/2023

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4.8

Based on 1 038 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
Nothing to say. Very good.

Rien à dire. Très bien.
Experience from: 16 Nov 2022
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
Easy to use

Facile d’utilisation
Experience from: 8 Dec 2022
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
Excellent products

Excellents produits
Experience from: 24 Mar 2022
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
After forgetting to pick up my items, they were sent back to Cristel: a phone call from Cristel to ask if I wanted to be refunded or have them redelivered FOR FREE. I'll let you be the judge!

Après avoir oublié de récupérer mes mes articles, ceux ci sont reparti chez Cristel : appel téléphonique de Cristel pour savoir si je souhaitai être remboursé ou être relivré GRATUITEMENT .... Je vous laisse juger !
Experience from: 13 Dec 2022
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
Easy navigation and quick search

Navigation facile et recherche rapide
Experience from: 7 Oct 2022
Originally published on cristel.com (fr)
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Excellent product quality, perfect delivery service, high-quality product packaging.

Qualité des produits excellente, service livraison parfait, emballage des produits de grande qualité.
Experience from: 2 Mar 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very easy-to-use website. Order received quickly and without any problems.

Site très facile à utiliser. Commande reçue rapidement et sans problème.
Experience from: 10 Jan 2023
Originally published on cristel.com (fr)
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very nice quality. Exactly what I wanted

Très belle qualité. Tout à fait ce que je voulais
Experience from: 8 Mar 2023
Originally published on cristel.com (fr)
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Super fast delivery! Very satisfied with my pots and pans! The selection of pots is well suited to my needs!

Livraison ultra rapide ! Très satisfaite de mes casseroles et poêles ! La sélection de casseroles est bien adaptée à mes besoins !
Experience from: 10 Mar 2023
Originally published on cristel.com (fr)
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very pleasant site where you can easily find what you are looking for.

Site très agréable où l'on trouve facilement ce que l'on cherche.
Experience from: 7 Feb 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Clear and pleasant site

Site clair et agréable
Experience from: 12 Dec 2022
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our website. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
very good

très bien
Experience from: 27 Feb 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very pleasant site, quality products, fast and correct delivery

Site très agréable, produits de qualité livraison rapide et correcte
Experience from: 28 Feb 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Package received well and in perfect condition. It's a bit early to give an opinion on the pans, but for now, it's completely satisfactory.

Colis bien reçu et en parfait état. Il est un peu tôt pour donner un avis sur les casseroles mais pour le moment tout à fait satisfaisant.
Experience from: 3 Mar 2023
Originally published on cristel.com (fr)
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
I am not sure I received the glass steamer basket in the correct size. It was offered in 2 sizes, I ordered the small one and I received the large one... 😕

Je ne suis pas certain d’avoir reçu le cuit vapeur en verre de la bonne taille. Il était proposé en 2 tailles, j’ai commandé la petite et j’ai reçu la grande… 😕
Experience from: 11 Jan 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Sir, Thank you for taking the time to give us your feedback. Our customer service will contact you directly by email to discuss your order. Please check your inbox and your spam folder. The Cristel Team.
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Order delivered very quickly as always. Perfectly packaged, a website you can order from with your eyes closed. Never disappointed! Never disappointed!👍

Commande livrée très rapidement comme à chaque fois. Parfaitement conditionnée, site sur lequel on commande "les yeux fermés". Jamais déçus !👍
Experience from: 10 Jan 2023
Originally published on cristel.com (fr)
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Fast delivery and well packaged

Livraison rapide et bien emballé
Experience from: 8 Feb 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our website. We are very happy to see that everything went well. See you soon, The CRISTEL Team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 15 Dec 2022
Originally published on cristel.com (fr)
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Exceptional saucepans and frying pans. I discovered beautiful recipes thanks to the seller at BHV and videos on the cristel.com website, but above all, the techniques for cooking better and more healthily.

Des casseroles et poêles exceptionnelles. J'ai découvert grâce au vendeur du BHV et des videos sur le sites cristel.com de belles recettes mais surtout les techniques pour cuisiner mieux et plus sainement.
Experience from: 20 Jan 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our site. We are very happy to see that everything went well. See you soon, The CRISTEL team
A. A.
20 Mar 2023
Verified review
Collected and verified by Verified Reviews
Fast delivery and impeccable customer service

livraison rapide et service client impeccable
Experience from: 10 Feb 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our website. We are very happy to see that everything went well. See you soon, The CRISTEL Team