What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3373 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 373 reviews since 14/03/2023

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4.8

Based on 1 038 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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A. A.
4 Apr 2023
Verified review
Collected and verified by Verified Reviews
DPD delivery is useless

Livraison DPD nulle
Experience from: 21 Mar 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello Madam, Thank you for taking the time to give your opinion. We are investigating with the carrier to understand the reasons for this delivery that went wrong. Have a nice day, Sincerely,
A. A.
1 Apr 2023
Verified review
Collected and verified by Verified Reviews
Perfect

parfait
Experience from: 13 Feb 2023
Originally published on cristel.com (fr)
A. A.
1 Apr 2023
Verified review
Collected and verified by Verified Reviews
No product list (there should quickly be the Mutine pan. without going through real labyrinths!)

Pas de liste des produits (il devrait y avoir rapidement Poêle Mutine... sans passer par de vrais dédales !
Experience from: 14 Mar 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to give us your feedback. Our customer service will get back to you directly by email. Thank you for checking your spam folder. The Cristel Team
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
Good site, perfect order

Bon site commande parfaite
Experience from: 8 Mar 2023
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
Clear website, where you can find all the available ranges.

Site clair , ou l'on trouve toutes les gammes dispos .
Experience from: 6 Mar 2023
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
Perfect and very fast!

Parfait et très rapide !
Experience from: 9 Mar 2023
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
A bit complicated. Doesn't work well.

Un peu compliqué. Ne fonctionne pas bien.
Experience from: 14 Mar 2023
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
The quality, the aesthetics: CLASSY

La qualité, l’esthetique : LA CLASSE
Experience from: 6 Mar 2023
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
EVERYTHING IS PERFECT

TOUT EST PARFAIT
Experience from: 8 Mar 2023
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
Nice website and easy to use, it makes you want to buy everything!

Joli site internet et pratique d'utilisation, on a envie de tout acheter !
Experience from: 6 Mar 2023
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
fast efficient

rapide efficace
Experience from: 13 Mar 2023
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
Easy to use

Facile d utilisation
Experience from: 13 Mar 2023
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
Practical and precise site. Delivery was made safely and on time. Very good quality packaging

Site pratique et précis. La livraison a été faite en toute sécurité et dans les temps. L'emballage de très bonne qualité
Experience from: 30 Jan 2023
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
I found your website not very easy to use.

J’ai trouvé que votre site internet n’était pas d’un maniement facile.
Experience from: 3 Mar 2023
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very good, good quality. We'll see over time if the price is justified.

Très bien de bonne qualité à voir dans le temps si le prix est justifié.
Experience from: 13 Mar 2023
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
Very satisfied with the Cristel brand, which I have been using for a very long time, a serious company. Delivery dates respected, I recommend you to my family and friends.

Très satisfaite de la marque Cristel que j’utilise depuis très longtemps, une maison sérieuse Respect des dates de livraison je vous recommande à ma famille et amis
Experience from: 13 Mar 2023
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
I placed an order on 01/16/2023 at 10:04:31 PM, registered under number 170209. Delivery was expected within 48 to 72 hours, and despite several follow-ups from me that went unanswered (inbox full), the delivery finally arrived on 01/27 via DPD, which is 15 days later. I requested a commercial gesture, namely at least a refund of the €8 shipping costs, as the deadlines were not met. I am still waiting to this day, which is 2 months, as it is currently March 17.

J'ai passé commande le 16/01/2023 à 22:04:31 et enregistrée sous le numéro 170209. La livraison était prévu sous 48h à 72h, et malgré plusieurs relances de ma part restées sans réponses (boîte de réception pleine), la livraison est finalement arrivée le 27/01 par DPD, soit 15 jours plus tard. J'ai demandé un geste commercial à savoir au minimum le remboursement des frais de port de 8€ car les délais n'ont pas été honorés. Je suis toujours en attente à ce jour, soit 2 mois car nous sommes le 17/03.
Experience from: 19 Jan 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to give us your feedback. Our transport service will contact you directly by email to discuss the delivery. We thank you in advance for checking your inbox and your spam folder. The CRISTEL Team.
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
Clear and easy-to-use website.

Site clair et facile d utilisation.
Experience from: 13 Mar 2023
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
Good experience

Bonne expérience
Experience from: 10 Nov 2022
Originally published on cristel.com (fr)
A. A.
25 Mar 2023
Verified review
Collected and verified by Verified Reviews
Perfect

parfait
Experience from: 21 Oct 2022
Originally published on cristel.com (fr)