What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3373 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 373 reviews since 14/03/2023

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4.8

Based on 1 038 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

A. A.
23 Apr 2023
Verified review
Collected and verified by Verified Reviews
Excellent product, perfectly meets my expectations. This is the fourth item I have bought from Cristel, and I am always just as satisfied.

Excellent produit correspondant parfaitement à mon attente. C'est le quatrième article que j'achète chez Christel avec toujours la même satisfaction
Experience from: 12 Apr 2023
Originally published on cristel.com (fr)
A. A.
18 Apr 2023
Verified review
Collected and verified by Verified Reviews
Very good

trés bien
Experience from: 7 Apr 2023
Originally published on cristel.com (fr)
A. A.
18 Apr 2023
Verified review
Collected and verified by Verified Reviews
Perfect, fast Easy to read

Parfait rapide Bien lisible
Experience from: 11 Apr 2023
Originally published on cristel.com (fr)
A. A.
15 Apr 2023
Verified review
Collected and verified by Verified Reviews
Perfect delivery

Livraison parfaite
Experience from: 4 Apr 2023
Originally published on cristel.com (fr)
A. A.
11 Apr 2023
Verified review
Collected and verified by Verified Reviews
Very satisfied. Well-documented website. Good selection. Quality at a justified price. Very good cooking results. On an induction hob, use one setting lower. Even heat distribution. And it's French.

Très satisfait. Site bien documenté. Choix. Qualité à un prix justifié. Très bon résultats en cuisson. Sur une plaque induction on chauffe un cran au dessous. Répartition homogène de la chaleur. Et c’est français.
Experience from: 4 Apr 2023
Originally published on cristel.com (fr)
A. A.
10 Apr 2023
Verified review
Collected and verified by Verified Reviews
Site easy to use and very precise in the description of the items

Site facile d'utilisation est très précis dans la description des articles
Experience from: 3 Apr 2023
Originally published on cristel.com (fr)
A. A.
10 Apr 2023
Verified review
Collected and verified by Verified Reviews
Easy order, fast shipping, helpful and friendly delivery person, service beyond my expectations.

Commande facile, expédition rapide, livreur serviable, aimable, service au-delà de mes attentes.
Experience from: 3 Apr 2023
Originally published on cristel.com (fr)
A. A.
9 Apr 2023
Verified review
Collected and verified by Verified Reviews
Package received quickly. Very well packaged. Pan meets my expectations

Colis réceptionné rapidement. Très bien emballé. Poêle conforme à mes attentes
Experience from: 28 Mar 2023
Originally published on cristel.com (fr)
A. A.
8 Apr 2023
Verified review
Collected and verified by Verified Reviews
Very fast delivery. Impeccable customer service for managing the delivery. Products well protected.

Livraison très rapide. Service client irréprochable pour gérer la livraison. Produits bien protégés.
Experience from: 31 Mar 2023
Originally published on cristel.com (fr)
A. A.
8 Apr 2023
Verified review
Collected and verified by Verified Reviews
Very simple to use

Très simple d’utilisation
Experience from: 28 Mar 2023
Originally published on cristel.com (fr)
A. A.
7 Apr 2023
Verified review
Collected and verified by Verified Reviews
Very good quality products that preserve the qualities of food and therefore health. Thank you.

Produits de très bonne qualité qui preserve les qualités des aliments et donc la santé. Merci.
Experience from: 27 Mar 2023
Originally published on cristel.com (fr)
A. A.
7 Apr 2023
Verified review
Collected and verified by Verified Reviews
Delivery postponed without warning me But package arrived in perfect condition

Livraison reportée sans me prévenir Mais colis arrivé en parfait état
Experience from: 30 Mar 2023
Originally published on cristel.com (fr)
A. A.
6 Apr 2023
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 1 Jul 2022
Originally published on cristel.com (fr)
A. A.
6 Apr 2023
Verified review
Collected and verified by Verified Reviews
Perfect, fast, and well-protected shipping.

Parfait, rapide et envoi bien protégé.
Experience from: 29 Mar 2023
Originally published on cristel.com (fr)
A. A.
6 Apr 2023
Verified review
Collected and verified by Verified Reviews
Very good!

Très bien !
Experience from: 20 Mar 2023
Originally published on cristel.com (fr)
A. A.
6 Apr 2023
Verified review
Collected and verified by Verified Reviews
The products are high quality, the range is complete, the site presents all the products in detail. Delivery is fast and reliable.

Les produits sont de haute qualité, la gamme est complète, le site présente l'ensemble des produits en détail. La livraison est rapide et fiable.
Experience from: 21 Mar 2023
Originally published on cristel.com (fr)
A. A.
6 Apr 2023
Verified review
Collected and verified by Verified Reviews
Error in order preparation (items swapped), had to return the equipment before a correct delivery this time.

Erreur dans la préparation de la commande (inversion des articles), obligé de retourner le matériel avant une livraison correcte cette fois.
Experience from: 13 Mar 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to give us your feedback. We are sincerely sorry for this error. We wish you all the best with Cristel. The CRISTEL Team.
A. A.
6 Apr 2023
Verified review
Collected and verified by Verified Reviews
very good

très bien
Experience from: 30 Mar 2023
Originally published on cristel.com (fr)
A. A.
6 Apr 2023
Verified review
Collected and verified by Verified Reviews
In line with the photos and comments on the site.

En adéquation avec les photos et commentaires du site.
Experience from: 24 Mar 2023
Originally published on cristel.com (fr)
A. A.
4 Apr 2023
Verified review
Collected and verified by Verified Reviews
The website is clear and well-detailed.

Le site est clair et bien détaillé.
Experience from: 13 Dec 2022
Originally published on cristel.com (fr)