What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3373 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 373 reviews since 14/03/2023

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4.8

Based on 1 038 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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A. A.
9 Jul 2023
Verified review
Collected and verified by Verified Reviews
Always very satisfied

Toujours très satisfaite
Experience from: 27 Jun 2023
Originally published on cristel.com (fr)
A. A.
7 Jul 2023
Verified review
Collected and verified by Verified Reviews
Top quality, perfect delivery

Top qualite, livraison parfaite
Experience from: 30 Jun 2023
Originally published on cristel.com (fr)
A. A.
6 Jul 2023
Verified review
Collected and verified by Verified Reviews
My order was delivered quickly and the Medina couscoussier was perfectly packaged

Ma commande a été livrée rapidement et le couscoussier Médina était parfaitement emballé
Experience from: 19 Jun 2023
Originally published on cristel.com (fr)
A. A.
4 Jul 2023
Verified review
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We are on the verge of perfection

on frole la perfection
Experience from: 23 Jun 2023
Originally published on cristel.com (fr)
A. A.
3 Jul 2023
Verified review
Collected and verified by Verified Reviews
I don't like giving reviews

Je n’aime pas donner d’avis
Experience from: 26 Jun 2023
Originally published on cristel.com (fr)
A. A.
1 Jul 2023
Verified review
Collected and verified by Verified Reviews
Perfect in every way, Thank you

Parfait en tout point, Merci
Experience from: 20 Jun 2023
Originally published on cristel.com (fr)
A. A.
28 Jun 2023
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Collected and verified by Verified Reviews
Top, very good work, from delivery to product use. Really satisfied, don't change anything.

Top très bon travail, de la livraison jusqu'à l'utilisation du produit. Vraiment satisfait ne changez rien
Experience from: 19 Jun 2023
Originally published on cristel.com (fr)
A. A.
27 Jun 2023
Verified review
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Cava

Cava
Experience from: 16 Jun 2023
Originally published on cristel.com (fr)
A. A.
27 Jun 2023
Verified review
Collected and verified by Verified Reviews
Website, order, and shipping: nothing to complain about. The citrus juicer is practical and apparently of good quality. Only disappointment: having made the effort to pay 3 or 4 times more than elsewhere for this product to support French manufacturing, only to discover on the box "imported by Christel". Looking at the website, I see that it is indeed noted that this entire range is imported, but it's not very visible amidst pages everywhere praising "made in France". And we would still like to know which country it is imported from.

Site, commande et envoi: rien à redire. Le presse-agrumes est pratique et apparemment de bonne qualité. Seule déception : avoir fait l'effort de payer ce produit 3 ou 4 fois plus cher qu'ailleurs pour favoriser la fabrication française, et découvrir sur la boîte "importé par Christel". En regardant le site je vois que c'est effectivement noté que toute cette gamme est importée mais c'est peu visible au milieu de pages vantant partout le "made in France". Et on aimerait quand même savoir de quel pays c'est importé ...
Experience from: 16 Jun 2023
Originally published on cristel.com (fr)
A. A.
26 Jun 2023
Verified review
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Ultra-fast delivery, and the products were very well packaged. Thank you

Livraison ultra rapide, et les produits très bien emballés. Merci
Experience from: 15 Jun 2023
Originally published on cristel.com (fr)
A. A.
26 Jun 2023
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Collected and verified by Verified Reviews
clear website to order quickly shipped and quickly received at the delivery point, in 48h or 72h so perfect

site clair pour commander vite expédier et vite reçu au point de livraison, en 48h ou 72h donc parfait
Experience from: 15 Jun 2023
Originally published on cristel.com (fr)
A. A.
25 Jun 2023
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impeccable

impeccable
Experience from: 14 Jun 2023
Originally published on cristel.com (fr)
A. A.
24 Jun 2023
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Easy

Facile
Experience from: 13 Jun 2023
Originally published on cristel.com (fr)
A. A.
24 Jun 2023
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Meets expectations, fast and reliable delivery

conforme aux attentes, rapide et fiable dans la livraison
Experience from: 13 Jun 2023
Originally published on cristel.com (fr)
A. A.
24 Jun 2023
Verified review
Collected and verified by Verified Reviews
Hello, very good product. The delivery was not made on the chosen day. I wasted an afternoon for nothing. I had to reschedule the day and time slot. Fortunately, the second delivery was honored by the carrier.

Bonjour, très bon produit. La livraison n'a pas été livré le jour choisi. J'ai perdu une après midi pour rien. J'ai été obligé de reprogrammer le jour et le créneau horaire. Heureusement que le second passage a été honoré par le transporteur
Experience from: 13 Jun 2023
Originally published on cristel.com (fr)
A. A.
24 Jun 2023
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Collected and verified by Verified Reviews
Perfect in every way. The speed of delivery is remarkable. Customer service is very responsive. Congratulations.

Parfait en tous points. La rapidité de la livraison est remarquable. Le service client est très réactif. Félicitations.
Experience from: 13 Jun 2023
Originally published on cristel.com (fr)
A. A.
24 Jun 2023
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Perfect and as described

parfait et conforme
Experience from: 13 Jun 2023
Originally published on cristel.com (fr)
A. A.
22 Jun 2023
Verified review
Collected and verified by Verified Reviews
Very satisfied, very good quality. Delivered with recipe books. Top-notch customer service. Thank you Magdalena

Très satisfait, très bonne qualité. Livré avec livres de recettes. Service commercial au top. Merci Magdalena
Experience from: 13 Jun 2023
Originally published on cristel.com (fr)
A. A.
20 Jun 2023
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Collected and verified by Verified Reviews
Website with quite complete information: product origin, dimensions (internal, external, etc.), weight. Even though they comply with the Cristel specifications, it is a shame that some products are not made in France; at least an indication of the country of manufacture (Italy? China? Switzerland?) would be welcome. The prices are unfortunately high compared to the competition for the general public, but if you like cooking and eating, it's best to buy a high-end product. Finally, free home delivery from €100 remains a good point. I had a problem with DPD who could not deliver to me on the scheduled day; a choice of carriers when validating the order would also be welcome.

Site avec des informations assez complètes : origine du produit, dimensions (intérieures, extérieures ect), poids. Même s'ils respectent le cahier des charges cristel il est dommage que certains produits ne soient pas fabriqués en France, du moins une indication du pays de fabrication (Italie ? Chine ? Suisse ?) serait la bienvenue. Les prix sont malheureusement élevés par rapport à la concurrence prix tout public, mais si on aime cuisiner et manger autant acheter un produit haut de gamme. Enfin la livraison à domicile offerte à partir de 100€ reste un bon point. J'ai eu un problème avec DPD qui n'a pas pu me livrer le jour prévu, un choix des transporteurs lors de la validation de la commande serait également la bienvenue.
Experience from: 13 Jun 2023
Originally published on cristel.com (fr)
A. A.
20 Jun 2023
Verified review
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Is good

Is good
Experience from: 13 Jun 2023
Originally published on cristel.com (fr)