What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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A. A.
31 Oct 2023
Verified review
Collected and verified by Verified Reviews
Order process was fine and delivery was within the expected timeframe.

Au niveau commande pas de problème et livraison dans les délais prevue
Experience from: 19 Oct 2023
Originally published on cristel.com (fr)
A. A.
31 Oct 2023
Verified review
Collected and verified by Verified Reviews
Not disappointed, very good manufacturing quality!.

Pas déçu, très belle qualité de fabrication !...
Experience from: 18 Oct 2023
Originally published on cristel.com (fr)
A. A.
31 Oct 2023
Verified review
Collected and verified by Verified Reviews
For the moment, this product gives me complete satisfaction

Pour le moment ce produit me donne entière satisfaction
Experience from: 23 Oct 2023
Originally published on cristel.com (fr)
A. A.
24 Oct 2023
Verified review
Collected and verified by Verified Reviews
Serious website that responds immediately to emails and phone calls.

site sérieux qui répond immédiatement aux mails et au téléphone
Experience from: 17 Oct 2023
Originally published on cristel.com (fr)
A. A.
24 Oct 2023
Verified review
Collected and verified by Verified Reviews
Good

Bien
Experience from: 11 Oct 2023
Originally published on cristel.com (fr)
A. A.
24 Oct 2023
Verified review
Collected and verified by Verified Reviews
I would have appreciated being able to add items to my order without having to cancel and reorder. So I bought elsewhere.

J'aurais apprécié pouvoir ajouter des éléments à ma commande sans avoir à annuler et refaire une commande. J'ai donc acheté ailleurs.
Experience from: 16 Oct 2023
Originally published on cristel.com (fr)
A. A.
23 Oct 2023
Verified review
Collected and verified by Verified Reviews
easy to find what you want

facile à trouver ce qu'on désire
Experience from: 16 Oct 2023
Originally published on cristel.com (fr)
A. A.
21 Oct 2023
Verified review
Collected and verified by Verified Reviews
Very clear

Très clair
Experience from: 10 Oct 2023
Originally published on cristel.com (fr)
A. A.
18 Oct 2023
Verified review
Collected and verified by Verified Reviews
The website is quite good for searching for items, the order was shipped very quickly (less than 3 hours) and the delivery to the pickup point arrived the next day, in short, top-notch.

Le site est plutôt bien pour la recherche d'article, la commande a été expédié très rapidement (moins de 3h) et la livraison en point Relais est arrivé le lendemain, bref au top.
Experience from: 6 Oct 2023
Originally published on cristel.com (fr)
A. A.
18 Oct 2023
Verified review
Collected and verified by Verified Reviews
Difficulties finding the items.... Problem correcting the order. We called your services who also did not succeed. We proposed ordering by phone: impossible. After the umpteenth attempt we succeeded! Small logistics problem that resolved itself without our intervention because delivery was on the initially planned day.

Difficultés pour trouver les articles …. Problème pour rectifier la commande. Avons appelé vos services qui n’ont pas réussi non plus . Avons proposé de commander par téléphone : impossible. Après xième essai nous avons réussi ! Petit problème de logistique qui s’est résolu sans notre intervention car livraison le jour prévu initialement.
Experience from: 4 Oct 2023
Originally published on cristel.com (fr)
A. A.
18 Oct 2023
Verified review
Collected and verified by Verified Reviews
Very good quality, not disappointed. Delivery as announced. I recommend

Très bonne qualité, pas déçu. Livraison comme annoncé. Je recommande
Experience from: 2 Oct 2023
Originally published on cristel.com (fr)
A. A.
18 Oct 2023
Verified review
Collected and verified by Verified Reviews
To be seen over time, I was only able to use it once for the moment.

A voir dans le temps, je n'ai pu l'utiliser qu'une fois pour le moment.
Experience from: 10 Oct 2023
Originally published on cristel.com (fr)
A. A.
18 Oct 2023
Verified review
Collected and verified by Verified Reviews
Very well presented

très bien présenté
Experience from: 6 Oct 2023
Originally published on cristel.com (fr)
A. A.
18 Oct 2023
Verified review
Collected and verified by Verified Reviews
Clear and efficient site, it allows delivery to a location near me. The delivery time was shorter than expected.

Site clair et efficace, il permet la livraison sur un site près de chez moi. Le délai de livraison était plus court qu'attendu.
Experience from: 4 Oct 2023
Originally published on cristel.com (fr)
A. A.
18 Oct 2023
Verified review
Collected and verified by Verified Reviews
Cooking examples and recipes are missing. The recipe book should be offered for free.

il manque des exemples de cuisson et recettes le livre de recettes devrait être offert
Experience from: 9 Oct 2023
Originally published on cristel.com (fr)
A. A.
18 Oct 2023
Verified review
Collected and verified by Verified Reviews
My order was prepared very quickly and I received my package 3 days later. Thank you for your efficiency!

La préparation de ma commande a été très rapide et j’ai reçu mon colis 3 jours plus tard. Merci pour votre efficacité!
Experience from: 4 Oct 2023
Originally published on cristel.com (fr)
A. A.
18 Oct 2023
Verified review
Collected and verified by Verified Reviews
Serious website, impeccable service

Site sérieux, service impeccable
Experience from: 9 Oct 2023
Originally published on cristel.com (fr)
A. A.
18 Oct 2023
Verified review
Collected and verified by Verified Reviews
Very good quality equipment with an elegant design

Matériel de très bonne qualité et au design élégant
Experience from: 11 Oct 2023
Originally published on cristel.com (fr)
A. A.
11 Oct 2023
Verified review
Collected and verified by Verified Reviews
Perfect service, easy exchange following a defect on the lid upon receipt of the delivery.

Service parfait, échange sans problème suite à un défaut sur couvercle au reçu de la livraison.
Experience from: 29 Sept 2023
Originally published on cristel.com (fr)
A. A.
10 Oct 2023
Verified review
Collected and verified by Verified Reviews
It's a shame my new frying pan doesn't have the same handle as the previous one, which I bought in town.

dommage que ma nouvelle poêle n'ait pas le même manche que la précédente, que j'avais acheté en ville....
Experience from: 3 Oct 2023
Originally published on cristel.com (fr)