What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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A. A.
12 Nov 2023
Verified review
Collected and verified by Verified Reviews
Completely satisfied with my order on the Cristel website

Entierement satisfait de ma commande sur le site de Cristel
Experience from: 3 Nov 2023
Originally published on cristel.com (fr)
A. A.
12 Nov 2023
Verified review
Collected and verified by Verified Reviews
easy navigation

navigation aisee
Experience from: 3 Nov 2023
Originally published on cristel.com (fr)
A. A.
10 Nov 2023
Verified review
Collected and verified by Verified Reviews
Fast, as described, well packaged. Perfect.

Rapide, conforme, bien emballé. Parfait.
Experience from: 27 Oct 2023
Originally published on cristel.com (fr)
A. A.
10 Nov 2023
Verified review
Collected and verified by Verified Reviews
It's not always easy to find the right product. You should add search filters like diameter, material.

Pas toujours facile de trouver le bon produit. Il faudrait ajouter des filtres de recherche comme le diamètre, la matière...
Experience from: 23 Oct 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to review your visit to our website. For each category of items (saucepans, frying pans, sauté pans, stockpots, etc.), we can apply the following filters: PRICE COLLECTIONS FIXED OR DETACHABLE HANDLE INTERNAL FINISH EXTERNAL FINISH INTERNAL DIAMETER OF THE ITEM Do not hesitate to contact us again for assistance with your next order. See you soon, The CRISTEL Team

Reply from A. A.

Hello, I admit I didn't see these filters on the site. I found what I was looking for anyway, but I'll take another look. Have a great day.

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A. A.
3 Nov 2023
Verified review
Collected and verified by Verified Reviews
Fast delivery

Livraison rapide
Experience from: 23 Oct 2023
Originally published on cristel.com (fr)
A. A.
2 Nov 2023
Verified review
Collected and verified by Verified Reviews
Fast delivery and as expected, nothing to complain about!

Livraison rapide et conforme aux attentes, rien à redire !
Experience from: 25 Oct 2023
Originally published on cristel.com (fr)
A. A.
1 Nov 2023
Verified review
Collected and verified by Verified Reviews
No problem

Aucun problème
Experience from: 25 Oct 2023
Originally published on cristel.com (fr)
A. A.
1 Nov 2023
Verified review
Collected and verified by Verified Reviews
Very beautiful site.

Très beau site.
Experience from: 17 Oct 2023
Originally published on cristel.com (fr)
A. A.
1 Nov 2023
Verified review
Collected and verified by Verified Reviews
Product search is easy. Descriptions are explicit. Quick order placement. Delivery time respected. Quality packaging.

La recherche de produit est facile. Les descriptions sont explicites. Passage rapide de la commande. Délai de livraison respecté. Emballage de qualité.
Experience from: 25 Oct 2023
Originally published on cristel.com (fr)
A. A.
1 Nov 2023
Verified review
Collected and verified by Verified Reviews
Good ergonomics. The factory's telephone service is quick and efficient.

ergonomie correcte. Le service téléphonique de l'usine est rapide et efficace.
Experience from: 24 Oct 2023
Originally published on cristel.com (fr)
A. A.
1 Nov 2023
Verified review
Collected and verified by Verified Reviews
As always, fast delivery, well-packaged item and above all, a super quality product.

Comme toujours, livraison rapide, article bien emballé et surtout produit de super qualité.
Experience from: 25 Oct 2023
Originally published on cristel.com (fr)
A. A.
31 Oct 2023
Verified review
Collected and verified by Verified Reviews
Very clear website

site trés clair
Experience from: 24 Oct 2023
Originally published on cristel.com (fr)
A. A.
31 Oct 2023
Verified review
Collected and verified by Verified Reviews
selection of the necessary criteria for each rollback

sélection des critères nécessaire à chaque retour en arrière
Experience from: 17 Oct 2023
Originally published on cristel.com (fr)
A. A.
31 Oct 2023
Verified review
Collected and verified by Verified Reviews
Fast and reliable shipping!

Expédition rapide et fiable!
Experience from: 16 Oct 2023
Originally published on cristel.com (fr)
A. A.
31 Oct 2023
Verified review
Collected and verified by Verified Reviews
Fast delivery and very nice quality

Livraison rapide et très belle qualité
Experience from: 19 Oct 2023
Originally published on cristel.com (fr)
A. A.
31 Oct 2023
Verified review
Collected and verified by Verified Reviews
Order very well packaged and super fast delivery.

Commande très bien emballée et livraison super rapide.
Experience from: 13 Oct 2023
Originally published on cristel.com (fr)
A. A.
31 Oct 2023
Verified review
Collected and verified by Verified Reviews
Perfect. As described. Super fast shipping.

Parfait. Conforme. Envoie super rapide.
Experience from: 17 Oct 2023
Originally published on cristel.com (fr)
A. A.
31 Oct 2023
Verified review
Collected and verified by Verified Reviews
Well-organized site

Site bien organisé
Experience from: 18 Oct 2023
Originally published on cristel.com (fr)
A. A.
31 Oct 2023
Verified review
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Service very good

Service très bien
Experience from: 23 Oct 2023
Originally published on cristel.com (fr)
A. A.
31 Oct 2023
Verified review
Collected and verified by Verified Reviews
Very fast delivery.

Livraison très rapide.
Experience from: 19 Oct 2023
Originally published on cristel.com (fr)