What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

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5 ★

A. A.
21 Dec 2023
Verified review
Collected and verified by Verified Reviews
Very complete site where you can find all the products you are looking for.

Site très complet dans lequel on trouve tous les produits que l'on cherche .
Experience from: 8 Dec 2023
Originally published on cristel.com (fr)
A. A.
21 Dec 2023
Verified review
Collected and verified by Verified Reviews
Good

Bien
Experience from: 7 Dec 2023
Originally published on cristel.com (fr)
A. A.
21 Dec 2023
Verified review
Collected and verified by Verified Reviews
Difficult to answer, package not yet received, delivery has been postponed twice. I hope it will take place tomorrow. Change your carrier.

Difficile de répondre colis toujours pas reçu la livraison à été reportée 2 fois J espère qu elle aura lieu demain Changez de transporteur.
Experience from: 7 Dec 2023
Originally published on cristel.com (fr)
A. A.
21 Dec 2023
Verified review
Collected and verified by Verified Reviews
Order received very quickly, the wok seems to be of very good quality, but it's a Christmas gift, and I won't use it until after the holidays

Commande reçue très rapidement, le wok semble de très bonne qualité, mais c'est un cadeau de Noël , et je ne l'utiliserai qu'après les fêtes
Experience from: 7 Dec 2023
Originally published on cristel.com (fr)
A. A.
21 Dec 2023
Verified review
Collected and verified by Verified Reviews
Very fast delivery and very responsive customer service! Thank you

Une livraison très rapide et un service client très réactif ! Merci
Experience from: 7 Dec 2023
Originally published on cristel.com (fr)
A. A.
21 Dec 2023
Verified review
Collected and verified by Verified Reviews
Easy navigation on the site Fast delivery Perfect packaging

Navigation facile sur le site Livraison rapide Emballage parfait
Experience from: 5 Dec 2023
Originally published on cristel.com (fr)
A. A.
21 Dec 2023
Verified review
Collected and verified by Verified Reviews
The order arrived quickly and was very well packaged. We are talking about 5-star products

La commande est arrivée vite et très bien emballée. Nous sommes sur des produits 5 étoiles
Experience from: 5 Dec 2023
Originally published on cristel.com (fr)
A. A.
21 Dec 2023
Verified review
Collected and verified by Verified Reviews
Website navigation is easy, email exchanges with customer service are effective because they are very responsive... the order arrived in three days during this Christmas period! Total satisfaction, well done

La navigation sur le site est facile, l échange par mail avec le service client est efficace car très réactif …la commande en cette période de Noël est parvenue en trois jours ! Satisfaction totale , bravo
Experience from: 5 Dec 2023
Originally published on cristel.com (fr)
A. A.
21 Dec 2023
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Collected and verified by Verified Reviews
Very good, no problems.

Très bien, pas de problèmes.
Experience from: 4 Dec 2023
Originally published on cristel.com (fr)
A. A.
21 Dec 2023
Verified review
Collected and verified by Verified Reviews
Everything went very well, order and delivery

Tout c'est très bien passé, commande et livraison
Experience from: 20 Nov 2023
Originally published on cristel.com (fr)
A. A.
19 Dec 2023
Verified review
Collected and verified by Verified Reviews
Nothing to report, speed of delivery and very beautiful product. Only downside, the delivery location changed from my choice, but I was notified.

RAS, rapidité de la livraison et très beau produit. Seul bémol, le lieu de livraison à changé par rapport à mon choix, mais j'ai été prévenu.
Experience from: 6 Dec 2023
Originally published on cristel.com (fr)
A. A.
19 Dec 2023
Verified review
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very good, very fast delivery

très bien, livraison très rapide
Experience from: 6 Dec 2023
Originally published on cristel.com (fr)
A. A.
19 Dec 2023
Verified review
Collected and verified by Verified Reviews
Easy order placement, and quick processing. Package well wrapped, fast delivery. Very satisfied.

Prise de commande facile , et prise en compte rapide . Colis bien emballé , livraison rapide . Très satisfait .
Experience from: 5 Dec 2023
Originally published on cristel.com (fr)
A. A.
19 Dec 2023
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Product is expensive at first glance, we'll see with use

Produit cher a priori, on verra a l'usage
Experience from: 4 Dec 2023
Originally published on cristel.com (fr)
A. A.
19 Dec 2023
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The site is very well presented, which makes choosing easy. Once the order was placed, I received it very quickly, in very sturdy packaging.

Le site est très bien présenté, ce qui facilite le choix. Une fois la commande passée, je l'ai reçue très rapidement, dans un emballage très solide.
Experience from: 5 Dec 2023
Originally published on cristel.com (fr)
A. A.
19 Dec 2023
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Simple website to use, fast delivery. The only downside is that the package I received was very poorly protected, and there is a small scratch or two on the pan. Too bad.

Site simple d’utilisation , livraison rapide seul bémole c’est le colis que j’ai reçu étais très peu protégé d’ailleur il y a une ou de petite rayure sur le poêle. Dommage
Experience from: 5 Dec 2023
Originally published on cristel.com (fr)
A. A.
19 Dec 2023
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Product as described, sent quickly

Produit conforme à la description envoyé rapidement
Experience from: 4 Dec 2023
Originally published on cristel.com (fr)
A. A.
19 Dec 2023
Verified review
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Easy ordering. Fast delivery.

Commande facile. Livraison rapide.
Experience from: 5 Dec 2023
Originally published on cristel.com (fr)
A. A.
17 Dec 2023
Verified review
Collected and verified by Verified Reviews
Easy ordering and very fast delivery

Commande facile et livraison très rapide
Experience from: 4 Dec 2023
Originally published on cristel.com (fr)
A. A.
17 Dec 2023
Verified review
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Clear and concise

Clair et net
Experience from: 30 Nov 2023
Originally published on cristel.com (fr)