What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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A. A.
26 Dec 2023
Verified review
Collected and verified by Verified Reviews
Delivery time not respected. Return at my expense not processed correctly. Refund long and not automatic

Délai de livraison non respecté. Retour à mes frais non traité correctement. Remboursement long et non automatique
Experience from: 8 Dec 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, To be accurate and retrace the facts, we did receive your package on Wednesday, December 13th, and refunded your order on Monday, December 18th. In accordance with our General Terms and Conditions, which stipulate a refund within 15 days, we have met these deadlines. We remain at your disposal for any further information. Sincerely, The customer service
A. A.
26 Dec 2023
Verified review
Collected and verified by Verified Reviews
Simple navigation, clarity.

Simplicité de navigation, clarté.
Experience from: 13 Dec 2023
Originally published on cristel.com (fr)
A. A.
26 Dec 2023
Verified review
Collected and verified by Verified Reviews
The website is very pleasant and well-designed. Orders are processed immediately and customer service is very responsive. I warmly recommend Cristel to all my friends.

Le site est très agréable et bien conçu. Les commandes sont traitées immédiatement et le service clientèle est très réactif. Je recommande chaudement cristel à tous mes amis.
Experience from: 13 Dec 2023
Originally published on cristel.com (fr)
A. A.
26 Dec 2023
Verified review
Collected and verified by Verified Reviews
Clear and pleasant navigation. Ideally, it would be great to have a comparison tool.

Navigation claire et agréable. L'idéal serait de pouvoir disposer d'un comparateur.
Experience from: 8 Dec 2023
Originally published on cristel.com (fr)
A. A.
26 Dec 2023
Verified review
Collected and verified by Verified Reviews
I equipped myself with CRISTEL products 4 years ago. Today it's my daughter's turn to start and I bought her her first CRISTEL product.

Je me suis équipé de produits CRISTEL il y a 4 ans maintenant. Aujourd'hui c'est au tour de ma fille de commencer et je lui ai acheté son premier produit CRISTEL.
Experience from: 12 Dec 2023
Originally published on cristel.com (fr)
A. A.
26 Dec 2023
Verified review
Collected and verified by Verified Reviews
First order on the site, I'm happy with it as well as the delivery, product very well packaged. I went to the site because the store I used to go to is for sale and didn't have much of what I was looking for anymore. Good quality product, a gift I'm giving to my son and daughter-in-law for Christmas. Last year I gave my daughter a stainless steel pan and she is very happy with it.

Première commande sur le site j'en suis contente ainsi que la livraison produit très bien emballé. Je suis allée sur le site car le magasin où j'allais est à vendre et n'avait plus grand-chose dans ce que recherchait. Produit de bonne qualité, cadeau que j'offre pour mon fils et ma belle-fille à Noël. L'année dernière J'avais offert à ma fille une poêle en inox elle en est très contente.
Experience from: 13 Dec 2023
Originally published on cristel.com (fr)
A. A.
25 Dec 2023
Verified review
Collected and verified by Verified Reviews
The website is quite well designed and the information is clear about the French manufacturing (or not) of the items. Transparency is important.

Le site est plutôt bien conçu et les informations sont claires sur la fabrication française (ou non) des articles. La transparence est importante.
Experience from: 11 Dec 2023
Originally published on cristel.com (fr)
A. A.
25 Dec 2023
Verified review
Collected and verified by Verified Reviews
Nothing to say

Rien à dire
Experience from: 11 Dec 2023
Originally published on cristel.com (fr)
A. A.
25 Dec 2023
Verified review
Collected and verified by Verified Reviews
Very good except for the delivery: the delivery person signed for us and we didn't see them.

Très bien sauf pour la livraison : le livreur a signé à notre place et nous ne l'avons pas vu.
Experience from: 12 Dec 2023
Originally published on cristel.com (fr)
A. A.
25 Dec 2023
Verified review
Collected and verified by Verified Reviews
Easy to navigate, fast delivery, I am happy to have been able to order directly from the site.

Facilité de navigation, livraison rapide, je suis heureuse d'avoir pu commander directement sur le site.
Experience from: 11 Dec 2023
Originally published on cristel.com (fr)
A. A.
25 Dec 2023
Verified review
Collected and verified by Verified Reviews
I had to reschedule the delivery 4 times. Each time it was cancelled on the day itself, even though I was home waiting for it. As a result, I received my order after the event it was meant for!

J’ai été obligé de reprogrammer 4 fois la livraison. À chaque fois elle était annulée le jour même alors que j’étais chez moi pour l’attendre. Résultat, j’ai reçu ma commande après l’événement où elle devait servir !
Experience from: 11 Dec 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello Sir, Thank you for taking the time to give us your feedback. After contacting the carrier, they informed me that during this holiday season, they are overwhelmed and are unable to deliver all packages within the day. If you need to place another order and the delivery is delayed, you can contact us by phone. We apologize for this delay and are truly sorry about it. Usually, this carrier delivers in 24 hours for 90% of packages. We wish you a happy holiday season. Best regards, The transport department
A. A.
25 Dec 2023
Verified review
Collected and verified by Verified Reviews
This is our second order. Still just as good.

C’est notre deuxième commande. Toujours aussi bien.
Experience from: 11 Dec 2023
Originally published on cristel.com (fr)
A. A.
25 Dec 2023
Verified review
Collected and verified by Verified Reviews
Quality is there!

La qualité au rendez vous !
Experience from: 11 Dec 2023
Originally published on cristel.com (fr)
A. A.
25 Dec 2023
Verified review
Collected and verified by Verified Reviews
Delivery speed perfect. Quality of the pans great. Very satisfied

Rapidité de livraison parfait. Qualité des casseroles super. Très satisfait
Experience from: 11 Dec 2023
Originally published on cristel.com (fr)
A. A.
25 Dec 2023
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 12 Dec 2023
Originally published on cristel.com (fr)
A. A.
25 Dec 2023
Verified review
Collected and verified by Verified Reviews
Recipe book offered, accepted with great pleasure, but not included with the order. Too bad!

Livre de recettes proposé, accepté avec grand plaisir, mais non joint à la commande. Dommage !
Experience from: 6 Dec 2023
Originally published on cristel.com (fr)
A. A.
21 Dec 2023
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 8 Dec 2023
Originally published on cristel.com (fr)
A. A.
21 Dec 2023
Verified review
Collected and verified by Verified Reviews
As described. Fast delivery.

Conforme au descriptif. Livraison rapide.
Experience from: 7 Dec 2023
Originally published on cristel.com (fr)
A. A.
21 Dec 2023
Verified review
Collected and verified by Verified Reviews
As always, very satisfied with my purchases on the Cristel website. Superb quality items, reinforced packaging, and fast shipping.

Comme toujours, très satisfait de mes achats sur le site de Cristel. Articles de superbe qualité, emballage renforcé et expédition rapide.
Experience from: 6 Dec 2023
Originally published on cristel.com (fr)
A. A.
21 Dec 2023
Verified review
Collected and verified by Verified Reviews
Excellent.

Excellent.
Experience from: 7 Dec 2023
Originally published on cristel.com (fr)