What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Speed of delivery

Rapidité de livraison
Experience from: 15 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Top delivery, very fast!

Livraison au top,très rapide!
Experience from: 15 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Very well made

Très bien fait
Experience from: 15 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
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Perfect as usual

parfait comme d'habitude
Experience from: 14 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Fast delivery. Everything is ok

Livraison rapide. Tout est ok
Experience from: 18 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Very easy-to-use website. Fast delivery.

Site très facile d'utilisation. Livraison rapide.
Experience from: 14 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Simple navigation on the site. The only issue is that the selected product isn't clearly visible at first glance when there are multiple sizes. I made a mistake on my first order. Charming and pleasant customer service that allowed me to cancel my order quickly. Fast delivery.

Navigation simple sur le site. seul souci on ne vois pas clairement le produit sélectionné au premier abord quand il y a plusieurs dimensions.Je me suis trompé lors de ma première commande. Service client charmant et agréable qui a permis d'annuler ma commande rapidement. Livraison rapide.
Experience from: 15 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Easy purchase, fast and efficient delivery (DPD).

Achat facile, livraison rapide et efficace (DPD).
Experience from: 12 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
The choice of DPD is not wise, this carrier NEVER respects the delivery day: it is up to the recipient to set a new date.

Le choix de DPD n'est pa judicieux ce transposteur ne respecte JAMAIS le jour de livraison : il appartient au destinataire de fixer une nouvelle date .....
Experience from: 11 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
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Collected and verified by Verified Reviews
Good service

Bon service
Experience from: 14 Dec 2023
Originally published on cristel.com (fr)
A. A.
27 Dec 2023
Verified review
Collected and verified by Verified Reviews
Very satisfied with the products purchased on the site, with good explanations to help make a choice. Customer service was available to provide additional information. Products were packaged with great care. Delivery was made within the announced timeframe. Two regrets: 1- no option for gift wrapping. 2- The carrier did not schedule an appointment with the recipient as planned.

Très satisfaite des produites achetés sur le site contenant de bonnes explications pour faire un choix. Disponibilité du service client pour avoir des compléments d'informations. Produits emballés avec très grand soin. Livraison faite dans le délai annoncé. Deux regrets : 1-pas de possibilité d'avoir un emballage cadeau. 2-Le transporteur ne prends pas rdv avec le destinataire comme prévu.
Experience from: 11 Dec 2023
Originally published on cristel.com (fr)
A. A.
27 Dec 2023
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I am very satisfied with my order on the Cristel website, as well as with the delivery.

Je suis très satisfaite au regard de ma commande sur le site de Cristel, ainsi que pour la livraison.
Experience from: 14 Dec 2023
Originally published on cristel.com (fr)
A. A.
27 Dec 2023
Verified review
Collected and verified by Verified Reviews
Easy to order, delivery times respected, package perfectly wrapped

Commandé facile, respect des délais de livraison, colis parfaitement emballé
Experience from: 12 Dec 2023
Originally published on cristel.com (fr)
A. A.
27 Dec 2023
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Collected and verified by Verified Reviews
This website is very well done. It's obvious to me to buy from the brand's website rather than from marketplaces. Thank you for making high-quality equipment made in France.

Ce site est très bien fait. C'est pour moi une évidence d'acheter sur le site de la marque, plutôt que sur des marketplaces. Merci de faire du matériel de grande qualité made in France.
Experience from: 14 Dec 2023
Originally published on cristel.com (fr)
A. A.
27 Dec 2023
Verified review
Collected and verified by Verified Reviews
super

super
Experience from: 13 Dec 2023
Originally published on cristel.com (fr)
A. A.
27 Dec 2023
Verified review
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delivery ok

livraison ok
Experience from: 14 Dec 2023
Originally published on cristel.com (fr)
A. A.
27 Dec 2023
Verified review
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Very good

Très bien
Experience from: 14 Dec 2023
Originally published on cristel.com (fr)
A. A.
27 Dec 2023
Verified review
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Perfect.

parfait.
Experience from: 15 Dec 2023
Originally published on cristel.com (fr)
A. A.
27 Dec 2023
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Very good quality. The price is worth the investment, we use it every day with pleasure

Très belle qualité. Le prix vaut l'investissement on s'en sert tous les jours avec plaisir
Experience from: 11 Dec 2023
Originally published on cristel.com (fr)
A. A.
27 Dec 2023
Verified review
Collected and verified by Verified Reviews
I ordered a gift for my sister. Unfortunately Cristel made a mistake with the identity. Impossible to pick up the package at the relay point. RED CARD FOR CHRISTMAS

J'ai commandé un cadeau à ma soeur. Malheureusement Cristel s'est trompé dans l'identité... Impossible de retirer le colis dans le point relais. CARTON ROUGE POUR NOEL
Experience from: 13 Dec 2023
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to give us your feedback. Our customer service will contact you directly by email to discuss the delivery. Thank you in advance for checking your inbox and your spam folder. The CRISTEL Team.