What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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A. A.
30 Dec 2023
Verified review
Collected and verified by Verified Reviews
Too bad my delivery was several days late. I was supposed to receive it before Christmas.

Dommage que ma livraison ait eu plusieurs jours de retard. Je devais la recevoir avant Noël...
Experience from: 22 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Impeccable and efficient - I recommend

Impeccable et efficace - je recommande
Experience from: 18 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Very well protected, fast delivery I recommend.

Très bien protégés, livraison rapide je recommande.
Experience from: 20 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Very easy-to-use site. Products are easy to find as they are classified by categories.

Site très facile à utiliser. On trouve facilement les différents produits car ils sont classés par catégories.
Experience from: 19 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Perfect delivery but the review 2 hours after picking up the order is a bit tight!

livraison parfaite mais l'évalutaion 2 h après avoir récupéré la commande c'est un peu juste !
Experience from: 20 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
I can hardly rate the product (awaiting receipt) but the reason for my order with Cristel is the excellent quality of the products (I previously ordered a set of pans / handles that fully satisfy me and am convinced that the same will be true for the pans ordered). I also want to highlight the excellence of the customer service, from the order, through production tracking, to delivery. A big thank you to Ms. Felten for her excellent customer support.

Je peux difficilement attribuer une note produit (en attente de réception) mais la raison de ma commande chez Cristel est l’excellente qualité des produits (j’ai au préalable commandé un set de casseroles / des poignées qui me satisfont pleinement et suis convaincue qu’il en sera de même pour les poêles commandées). Également, je tiens à souligner l’excellence du service client, depuis la commande, en passant par le suivi de production jusqu’à la livraison. Un grand merci à Madame Felten pour son excellent support client.
Experience from: 20 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Easy navigation on the site, fast delivery.

navigation sur le site facile, livraison rapide.
Experience from: 19 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
very good

très bien
Experience from: 19 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Very fast and careful shipping.

Envoie très rapide et soigné.
Experience from: 18 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
The site is clear, easy to use, and intuitive. The information available is complete and allows for an informed choice.

Le site est clair, facile d'utilisation et intuitif. Les informations disponibles sont complètes et permettent de faire un choix éclairé.
Experience from: 21 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Perfect Keep it up

Parfait Continuez
Experience from: 21 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Delivery made within the expected timeframe. Nothing to report.

Livraison effectuée dans les délais prévus. RAS.
Experience from: 15 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
It's good to be able to order from the website when you're far from Fesches-le-Châtel

Appréciable de pouvoir commander sur le site lorsqu'on est loin de Fesches-le-Châtel
Experience from: 18 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Very good.

Très bien.
Experience from: 12 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Order received very quickly

Commande reçue très rapidement
Experience from: 12 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Efficient site and delivery

Site et livraison efficaces
Experience from: 14 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
I didn't get the impression they heated up faster than my previous pans Super beautiful design

J'ai pas eu l'impression qu'elle chauffaient plus vite que mes précédentes casseroles Super beau design
Experience from: 12 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Site quite easy to use, the Cristel part is flawless, their choice of transport via Colissimo leaves something to be desired

site assez facile à utilser , toute la partie propre à Cristel est sans reproche , leur choix de transport par cotre laisse désirer
Experience from: 18 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Received within the mentioned timeframe, well-packaged, and as expected. Not surprised by the quantity of the

Reçu dans les délais qui a été mentionné , bien emballé.et conforme à mes attentes pas surpris de la quantité du produit " plancha " j’avais déjà commandé . Biome cuisson basse température que j’utilise pratiquement tous les jours et en plus fabrication française 👍 merci
Experience from: 18 Dec 2023
Originally published on cristel.com (fr)
A. A.
29 Dec 2023
Verified review
Collected and verified by Verified Reviews
Very easy to find information and explanations

Très facile de trouver des informations et explications
Experience from: 18 Dec 2023
Originally published on cristel.com (fr)