What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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A. A.
8 Feb 2024
Verified review
Collected and verified by Verified Reviews
I ordered 1 frying pan, everything went well from the order to the delivery at the relay point, fast delivery time despite the current disruptions

J'ai commandé 1 poêle, tout c'est bien déroulé de la commande à la livraison en point relais, délai de livraison rapide malgré les perturbations actuelles
Experience from: 31 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
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Collected and verified by Verified Reviews
Nothing to say, great

rien a dire ,super
Experience from: 31 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
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Excellent products, which I have been using for decades.

Excellents produits, que j'utilise depuis des décennies.
Experience from: 30 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
Verified review
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Very good

Very good
Experience from: 24 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
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Collected and verified by Verified Reviews
I bought everything I needed (sauté pan, saucepans, frying pans, biome, utensils), exclusively in stainless steel, and a glass steamer, as an extra tier for the biome. My saucepans and some of my frying pans are from an old collection, they are almost 20 years old, and nothing has changed. The products are of very high quality, there is nothing to complain about. I cook eggs, meat, fish, and vegetables in stainless steel without any problems, following the recommendations found in the videos on the Cristel website or on the internet. I clean my products with a stainless steel sponge, or a "stainless steel ball", and everything stays in perfect condition. In the end, it's much more practical than products with non-stick coatings. I equip the whole family for Christmas and birthdays, it's practical and everyone is happy. I bought some products in store, and I had most of them delivered. The delivery is always made by DPD, and I have had no problems: the products are very well packaged and I have never had any issues with damaged boxes, for example. In short, I highly recommend Cristel, personally, I still have quite a few gifts to give ;-)

Je me suis tout équipé (sauteuse, casseroles, poêles, biome, ustensiles), exclusivement en inox, et un cuit vapeur en verre, en guise d'étage supplémentaire pour le biome. Mes casseroles et certaines de mes poêles sont d'une ancienne collection, elles ont presque 20 ans, et rien n'a bougé. Les produits sont d'une très grande qualité, il n'y a rien à redire. Je cuisine sans aucun problème les œufs, la viande, le poisson, les légumes dans l'inox, en suivant les recommandations trouvées dans les vidéos du site Cristel ou sur internet. Je nettoie mes produits avec un éponge inox, ou bien une "boule inox", et tout reste en parfait état. Au final, c'est bien plus pratique que les produits avec antiadhésif. J'équipe toute la famille lors des Noël et des anniversaires, c'est pratique et tout le monde est content. J'ai acheté certains produits en boutique, et je me suis fait livrer la majeur partie. La livraison est effectuée par DPD à chaque fois, et je n'ai eu aucun problème : les produits sont très bien emballés et je n'ai jamais eu de problème de choc sur les cartons, par exemple. Bref, je vous recommande vivement Cristel, personnellement, j'ai encore pas mal de cadeaux à faire ;-)
Experience from: 25 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
Verified review
Collected and verified by Verified Reviews
Very clear

Très clair
Experience from: 29 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
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Satisfied with my purchase, stable, easy to clean, handle with a good grip. Non-toxic.

satisfaite de mon achat , stable, se nettoie facilement , manche avec une bonne accroche .Pas toxique .
Experience from: 29 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
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Collected and verified by Verified Reviews
Very clear

Très clair
Experience from: 24 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
Verified review
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Nothing to report, package received within a week and as ordered.

RAS, colis reçu sous une semaine et conforme à la commande.
Experience from: 22 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
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Beautiful products that I have been using for a long time with full satisfaction. Okay, it's very expensive. But made in France.

De beaux produits que j'utilise depuis longtemps avec pleine satisfaction. D'accord, c'est très cher. Mais fabriqué en France.
Experience from: 29 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
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Very clear website.

Site très clair.
Experience from: 24 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
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OK.OK.

OK.OK.
Experience from: 23 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
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Efficient and very readable site

Site efficace et très lisible
Experience from: 30 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
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Very clear

Très clair
Experience from: 24 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
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As expected

Conforme aux attentes
Experience from: 26 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
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I am happy with the delivery, and the lid that I ordered

Je suis content avec la livraison, et les couvercle que j’ai commandé
Experience from: 29 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
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Collected and verified by Verified Reviews
Christel should offer another delivery service. Indeed, DPD took 7 days to deliver the package and changed the pick-up location twice without asking my opinion.

Christel devrait proposer un autre prestataire de livraison. En effet, DPD a mis 7 jours pour acheminer le colis et a changé deux fois de lieu de retrait du colis sans me demander mon avis.
Experience from: 25 Jan 2024
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to give us your feedback. Our transport service will contact you directly by email to discuss the delivery. Thank you in advance for checking your inbox and your spam folder. The CRISTEL Team.
A. A.
8 Feb 2024
Verified review
Collected and verified by Verified Reviews
Great commercial offer and guaranteed quality

Belle offre commerciale et de la qualité garantie
Experience from: 30 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
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Collected and verified by Verified Reviews
Excellent equipment. I regret nothing.

Excellent matériel Je ne regrtte rien
Experience from: 30 Jan 2024
Originally published on cristel.com (fr)
A. A.
8 Feb 2024
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Products always well packaged.

Produits toujours bien emballés.
Experience from: 30 Jan 2024
Originally published on cristel.com (fr)