What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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A. A.
9 Mar 2024
Verified review
Collected and verified by Verified Reviews
Simple navigation, quick order.

Navigation simple, commande rapide.
Experience from: 16 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
Verified review
Collected and verified by Verified Reviews
Clear navigation despite a (too?) large number of references.

Navigation claire malgré un (trop ?) grand nombre de références.
Experience from: 16 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
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Collected and verified by Verified Reviews
Excellent product, very fast delivery.

Excellent produit, livraison très rapide.
Experience from: 22 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
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Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 23 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
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Top products. Fast delivery

Produits au top. Livraison rapide
Experience from: 21 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
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Perfect

Parfait
Experience from: 19 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
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Collected and verified by Verified Reviews
easy-to-use site, order delivered quickly.

site facile à utiliser, commande livrée rapidement.
Experience from: 21 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
Verified review
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Very good equipment. Fast delivery. I recommend

Très bon matériel. Livraison rapide. Je recommande
Experience from: 23 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
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Fast delivery. Package well wrapped.

Livraison rapide. Colis bien emballé.
Experience from: 16 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
Verified review
Collected and verified by Verified Reviews
good service - nice website!

bon service - agréable le site !
Experience from: 20 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
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Collected and verified by Verified Reviews
Delivery as expected and fast. Excellent products.

Livraison conforme et rapide. Excellent produits.
Experience from: 16 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
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Simple to use.

Simple d'utilisation.
Experience from: 20 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
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Collected and verified by Verified Reviews
DO NOT ANNOUNCE 24 or 48 HOURS, thank you.

NE PAS ANNONCER 24 ou 48 Heures, merci.
Experience from: 16 Feb 2024
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to give us your feedback. Our customer service team will get back to you directly by email. Please check your spam folder. The Cristel Team
A. A.
1 Mar 2024
Verified review
Collected and verified by Verified Reviews
Fast delivery time

Delai de livraison rapide
Experience from: 19 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
Verified review
Collected and verified by Verified Reviews
Very simple to use

Très simple d'utilisation
Experience from: 14 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
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Very good. Efficient

Très bien. Efficace
Experience from: 20 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
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Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 16 Feb 2024
Originally published on cristel.com (fr)
A. A.
1 Mar 2024
Verified review
Collected and verified by Verified Reviews
Great product, very fast shipping and very well packaged

super produit, expédition très rapide et très bien emballée
Experience from: 22 Feb 2024
Originally published on cristel.com (fr)
A. A.
29 Feb 2024
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Very fast service Order placed Sunday and received Wednesday Good packaging

Service très rapide Commande passée dimanche et reçue mercredi Bon emballage
Experience from: 13 Feb 2024
Originally published on cristel.com (fr)
A. A.
29 Feb 2024
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Collected and verified by Verified Reviews
I don't see why a landline phone number was necessary. We have one, but it's normally unplugged, and we never answer if, by chance, it rings.

je ne vois pas pourquoi il fallait un numéro du téléphone fixe. Nous en avons, mais normalement c’est débranchée, et nous ne répondons jamais si, par hazard il sonne.
Experience from: 31 Jan 2024
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to give your feedback. A phone number is indeed required, however, it is not specified that a landline number must be given. We apologize for this confusion and will take note of your comment to make it clearer in the future. We remain at your disposal, The customer service