What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

A. A.
13 Mar 2024
Verified review
Collected and verified by Verified Reviews
Very clear and efficient

tres clair et efficace
Experience from: 19 Feb 2024
Originally published on cristel.com (fr)
A. A.
12 Mar 2024
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 5 Mar 2024
Originally published on cristel.com (fr)
A. A.
12 Mar 2024
Verified review
Collected and verified by Verified Reviews
Perfect as usual

Parfait comme d’habitude
Experience from: 5 Mar 2024
Originally published on cristel.com (fr)
A. A.
12 Mar 2024
Verified review
Collected and verified by Verified Reviews
Order placed easily. Fast delivery. I had to change the delivery method, it was scheduled for home on a day I was absent; I encountered no difficulties.

Commande passée facilement. Livraison rapide. J'ai dû changer le mode de livraison, prévue à domicile un jour où j'étais absente ; je n'ai rencontré aucune difficulté.
Experience from: 5 Mar 2024
Originally published on cristel.com (fr)
A. A.
11 Mar 2024
Verified review
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Everything is perfect. Fast delivery

Tout est parfait. Livraison rapide
Experience from: 29 Feb 2024
Originally published on cristel.com (fr)
A. A.
11 Mar 2024
Verified review
Collected and verified by Verified Reviews
super

super
Experience from: 23 Feb 2024
Originally published on cristel.com (fr)
A. A.
11 Mar 2024
Verified review
Collected and verified by Verified Reviews
Everything went super well from ordering to delivery.

Tout s’est super bien déroulé de la commande à la livraison.
Experience from: 4 Mar 2024
Originally published on cristel.com (fr)
A. A.
10 Mar 2024
Verified review
Collected and verified by Verified Reviews
Very good quality pan suitable for induction. Honeycomb-type bottoms would be welcome.

Poêle de très bonne qualité adaptée a l'induction.Des fonds types nid d'abeilles seraient les bienvenus.
Experience from: 29 Feb 2024
Originally published on cristel.com (fr)
A. A.
9 Mar 2024
Verified review
Collected and verified by Verified Reviews
The website deserves to be improved. The descriptions are sometimes incomplete. It's difficult to find lids that fit the saucepans. Sometimes there's ambiguity between removable handles and grips.

Le site mérite d'être amélioré. Les descriptifs sont parfois incomplet. Difficile de trouver les couvercles correspondant aux casseroles. Parfois ambigüités entre les poignées et les anses amovibles.....
Experience from: 29 Feb 2024
Originally published on cristel.com (fr)
A. A.
9 Mar 2024
Verified review
Collected and verified by Verified Reviews
Everything went well, delivery, product that meets our expectations, cooking, cleaning, health regarding the manufacturing, solidity... storage, we have several Cristel pots and pans and had a wok re-enameled, which is appreciated...

Tout s’est bien passé, livraison, produit qui correspond à nos attentes, cuisson, nettoyage, santé par rapport à la fabrication, solidité…rangement, nous avons plusieurs casseroles et poêles Cristel et avons fait réchapper un wok, appréciable…
Experience from: 27 Feb 2024
Originally published on cristel.com (fr)
A. A.
9 Mar 2024
Verified review
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Very good.

Très bien.
Experience from: 1 Mar 2024
Originally published on cristel.com (fr)
A. A.
9 Mar 2024
Verified review
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Very beautiful saucepan

Très belle casserole
Experience from: 29 Feb 2024
Originally published on cristel.com (fr)
A. A.
9 Mar 2024
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Thank you

Merci
Experience from: 26 Feb 2024
Originally published on cristel.com (fr)
A. A.
9 Mar 2024
Verified review
Collected and verified by Verified Reviews
As expected

Conforme
Experience from: 27 Feb 2024
Originally published on cristel.com (fr)
A. A.
9 Mar 2024
Verified review
Collected and verified by Verified Reviews
Easy website navigation. Fast delivery (48h) and as per my order.

Navigation sur le site facile. Livraison rapide (48h) et conforme à ma commande.
Experience from: 28 Feb 2024
Originally published on cristel.com (fr)
A. A.
9 Mar 2024
Verified review
Collected and verified by Verified Reviews
Very clear site. Good information as the product was initially out of stock. Then good delivery and okay product

Site très clair. Bonne information car au départ le produit était en rupture. Ensuite bonne livraison et produit ok
Experience from: 26 Feb 2024
Originally published on cristel.com (fr)
A. A.
9 Mar 2024
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Simple and effective.

Simple et efficace.
Experience from: 20 Feb 2024
Originally published on cristel.com (fr)
A. A.
9 Mar 2024
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Perfect

Parfait
Experience from: 21 Feb 2024
Originally published on cristel.com (fr)
A. A.
9 Mar 2024
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Collected and verified by Verified Reviews
It's not easy to find a 12cm saucepan. I had to know it existed in the Strate range

Pas évident de trouver une casserole 12cm. Il fallait savoir qu'elle existait dans la gamma Strate
Experience from: 23 Feb 2024
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you very much for taking the time to leave your review. We are sorry to hear that you encountered difficulties during your search. We would like to inform you that our site offers filtering options by category, then by collection, finish, and diameter to facilitate your search experience. We sincerely regret that this was not clear to you. We remain at your disposal, The customer service team.
A. A.
9 Mar 2024
Verified review
Collected and verified by Verified Reviews
Saucier saucepan: Fast and careful shipping PERFECT THANK YOU, I recommend

Casserole saucier : Envoi rapide et soigné PARFAIT MERCI , je recommande
Experience from: 26 Feb 2024
Originally published on cristel.com (fr)