What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

A. A.
22 Mar 2024
Verified review
Collected and verified by Verified Reviews
The feature to alert when a product is back in stock is very useful. Delivery times are respected.

La fonctionnalité d'alerte lorsqu'un produit redevient disponible est très utile. Les délais de livraison sont respectés.
Experience from: 15 Mar 2024
Originally published on cristel.com (fr)
A. A.
22 Mar 2024
Verified review
Collected and verified by Verified Reviews
Easy to use

facile d'utilisation
Experience from: 12 Mar 2024
Originally published on cristel.com (fr)
A. A.
22 Mar 2024
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On time, fast

dans les délais, rapides
Experience from: 14 Mar 2024
Originally published on cristel.com (fr)
A. A.
21 Mar 2024
Verified review
Collected and verified by Verified Reviews
Ok for me! A first, given that I have never had a problem with all the batteries I have bought. After 40 years, a pot lid has broken! I still haven't figured out how. However, I recommend the brand, it's too great

Ok pour moi ! Une première étant donné que je n’ai jamais eu de problème avec toutes les batteries que j’ai achetées Au bout de 40 ans, un couvercle de casserole, c’est cassé ! Je n’ai encore pas compris comment par contre je recommande la marque, c’est trop génial
Experience from: 14 Mar 2024
Originally published on cristel.com (fr)
A. A.
21 Mar 2024
Verified review
Collected and verified by Verified Reviews
Completely satisfied

Complètement satisfait
Experience from: 14 Mar 2024
Originally published on cristel.com (fr)
A. A.
20 Mar 2024
Verified review
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Excellent in every way.

excellent en tout point.
Experience from: 13 Mar 2024
Originally published on cristel.com (fr)
A. A.
20 Mar 2024
Verified review
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beautiful finish

belle finition
Experience from: 13 Mar 2024
Originally published on cristel.com (fr)
A. A.
20 Mar 2024
Verified review
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I am always loyal to this brand.

Je suis toujours fidèle à cette marque.
Experience from: 13 Mar 2024
Originally published on cristel.com (fr)
A. A.
20 Mar 2024
Verified review
Collected and verified by Verified Reviews
The website is very interesting to explore. All our questions, diverse and varied, that we might have before a purchase are answered. The explanations and advice are very clear and professional: perfect!

Le site est très intéressant à découvrir. Toutes les réponses nous sont apportées par rapport aux questions diverses et variées que l’on peut se poser avant un achat. Les explications et conseils sont très clairs et professionnels : parfait !
Experience from: 13 Mar 2024
Originally published on cristel.com (fr)
A. A.
19 Mar 2024
Verified review
Collected and verified by Verified Reviews
Fast and respected delivery time

délai de livraison rapide et respecté
Experience from: 12 Mar 2024
Originally published on cristel.com (fr)
A. A.
19 Mar 2024
Verified review
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Very good

Très bien
Experience from: 12 Mar 2024
Originally published on cristel.com (fr)
A. A.
18 Mar 2024
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Collected and verified by Verified Reviews
Very easy-to-use site.

Site très simple d'utilisation.
Experience from: 6 Mar 2024
Originally published on cristel.com (fr)
A. A.
18 Mar 2024
Verified review
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Very good, impeccable service, careful and attentive. I recommend!

Très bien, service impeccable, soigneux et attentif. Je recommande !
Experience from: 7 Mar 2024
Originally published on cristel.com (fr)
A. A.
17 Mar 2024
Verified review
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Quality and fast service.

Service de qualité et rapide.
Experience from: 6 Mar 2024
Originally published on cristel.com (fr)
A. A.
17 Mar 2024
Verified review
Collected and verified by Verified Reviews
Packaging, transport, deadlines, delivery: satisfaction.

Emballage, transport, délais, ,livraison: satisfaction.
Experience from: 6 Mar 2024
Originally published on cristel.com (fr)
A. A.
16 Mar 2024
Verified review
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Nothing to complain about. Fast, careful delivery

Rien à redire. livraison rapide, soignée
Experience from: 7 Mar 2024
Originally published on cristel.com (fr)
A. A.
15 Mar 2024
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Easy navigation.

Navigation aisée.
Experience from: 4 Mar 2024
Originally published on cristel.com (fr)
A. A.
14 Mar 2024
Verified review
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Very good

Très bien
Experience from: 7 Mar 2024
Originally published on cristel.com (fr)
A. A.
14 Mar 2024
Verified review
Collected and verified by Verified Reviews
Very good purchasing experience with the Cristel house: product quality, ease of ordering, fast delivery times. I was a little worried given the large volume of our order and everything arrived in perfect condition in a few days. I highly recommend the site and the brand! We completely renewed our cookware to get rid of Teflon, and I can guarantee that it is worth the effort (no degradation of the material over time, easy maintenance, even and fast heating). In short, we are delighted to have taken the plunge, and our fears about stainless steel have vanished after a few days of use and quite a few tests with various foods! We highly recommend it!

Très bonne expérience d'achat auprès de la maison Cristel : qualité des produits, facilité de commande, délais de livraison rapides. J'étais un peu inquiet compte tenu du volume important de notre commande et tout est arrivé en parfait état en quelques jours. Je recommande tout à fait le site et la marque ! Nous avons entièrement renouvelé notre batterie de cuisine pour nous débarrasser du Téflon, et je peux garantir que cela vaut la peine (pas de dégradation du matériau dans le temps, facilité d'entretien, chauffe homogène et rapide). Bref, nous sommes ravis d'avoir franchi le pas, et nos craintes sur l'inoxydable sont envolées après quelques jours d'utilisation et pas mal d'essais avec des aliments variés !! Nous recommandons vivement !
Experience from: 7 Mar 2024
Originally published on cristel.com (fr)
A. A.
14 Mar 2024
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Collected and verified by Verified Reviews
Order processed very quickly, and delivery was also fast (less than a week). It's a price but a quality, having chosen removable 5-layer 18/10 stainless steel Casteline pans, and following the usage advice, I manage to make an omelet that doesn't stick to the pan, or almost (there's very little sticking), in fact, you really need to reduce the heat or use a smaller burner, as it heats up so well and "retains heat". The pan absorbs heat well and releases it evenly (the bottom is flat and not slightly curved). I chose stainless steel because with non-stick coatings, you're never sure about health (today and maybe tomorrow), but you have the option of a non-stick coating, which can be redone years later by the Cristel brand. In short, after some culinary trials, I'm really satisfied, and I think I'll complete my set when the opportunity arises.

Commande traitée très rapidement, et livraison faite rapidement également (moins d'une semaine). C'est un prix mais une qualité, pour avoir choisi des Casteline amovibles inox 18/10 5 couches, et suivi les conseils d'utilisations, j'arrive à faire une omelette qui ne colle pas à la poêle, ou presque (il y a 3x rien qui colle), en fait il faut vraiment réduire le feu ou prendre un feu plus petit, tellement cela chauffe bien et "garde la chaleur" La poêle absorbe bien la chaleur et la restitue uniformément (le fond est plat et non un peu bombé). J'ai choisi inox, car les revêtements anti adhésifs, on n'ai jamais sur pour la santé ( aujourdh'ui et demain peut être), mais vous avez le choix d'un revêtement anti adhésif, qui peut être refait des années plus tard par la marque Cristel. Bref après quelque essai culinaire, vraiment satisfait, et je pense compléter ma gamme, à l'occasion.
Experience from: 7 Mar 2024
Originally published on cristel.com (fr)