What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

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5 ★

A. A.
1 May 2024
Verified review
Collected and verified by Verified Reviews
Very good quality which comes at a high price.

Très bonne qualité qui a un prix élevé.
Experience from: 10 Apr 2024
Originally published on cristel.com (fr)
A. A.
1 May 2024
Verified review
Collected and verified by Verified Reviews
Lots of choices. Good quality material

Beaucoup de choix. Matériel de bonne qualité
Experience from: 15 Apr 2024
Originally published on cristel.com (fr)
A. A.
1 May 2024
Verified review
Collected and verified by Verified Reviews
Very good, long-time customer but first time on the site, perfect

Très bien , cliente depuis longtemps mais premiere sur le site parfait
Experience from: 18 Apr 2024
Originally published on cristel.com (fr)
A. A.
1 May 2024
Verified review
Collected and verified by Verified Reviews
Top!

Top!
Experience from: 16 Apr 2024
Originally published on cristel.com (fr)
A. A.
1 May 2024
Verified review
Collected and verified by Verified Reviews
Defect and stability problem with this coffee maker. The first coffee maker received was unstable on a flat surface (which is problematic for a French press when you need to press). Returned and sent a new coffee maker which still has a slight stability problem but minimal compared to the first shipment. Surely a design/finish defect of the mold. Very beautiful coffee maker, remains to be seen with use. Delivery time for the first shipment not respected.

Défaut et problème de stabilité sur cette cafetière. La première cafetière reçue était instable sur surface plane (ce qui est problématique pour une cafetière à piston lorsqu'il faut presser). Retour et renvoi d'une nouvelle cafetière qui a encore un léger problème de stabilité mais minime comparé au premier envoi... Sûrement un défaut de design/finition du moule. Cafetière très belle, reste à voir à l'usage. Délais de livraison pour le premier envoi non respecté.
Experience from: 5 Apr 2024
Originally published on cristel.com (fr)
A. A.
30 Apr 2024
Verified review
Collected and verified by Verified Reviews
Perfect

parfait
Experience from: 16 Apr 2024
Originally published on cristel.com (fr)
A. A.
30 Apr 2024
Verified review
Collected and verified by Verified Reviews
Good product, too bad the delivery leaves something to be desired. 2 no-shows from DPD, not great.

Bon produit dommage que la livraison laisse à désirer 2 no show Dpd pas au top
Experience from: 15 Apr 2024
Originally published on cristel.com (fr)
A. A.
30 Apr 2024
Verified review
Collected and verified by Verified Reviews
Here is a frying pan and saucepans that will allow us to cook for a long time because it's the right step and I recommend it. Thank you very much Cristel.

Pour voici une poêle et des Casseroles avec lesquels on va pouvoir longtemps cuisiner car c’est l'étape et je recommande. Merci beaucoup Cristel.
Experience from: 16 Apr 2024
Originally published on cristel.com (fr)
A. A.
30 Apr 2024
Verified review
Collected and verified by Verified Reviews
My order went well and arrived quickly. The products seem good and solid, but I haven't used them yet.

Ma commande s’est bien passée et est arrivée rapidement. Les produits m’ont l’air bien et solides mais je ne les ai pas encore utilisés.
Experience from: 15 Apr 2024
Originally published on cristel.com (fr)
A. A.
30 Apr 2024
Verified review
Collected and verified by Verified Reviews
Perfect

parfait
Experience from: 11 Apr 2024
Originally published on cristel.com (fr)
A. A.
30 Apr 2024
Verified review
Collected and verified by Verified Reviews
Well-designed site. Very practical

Site bien conçu. Très pratique
Experience from: 16 Apr 2024
Originally published on cristel.com (fr)
A. A.
23 Apr 2024
Verified review
Collected and verified by Verified Reviews
Very good for the site. Delivery quite fast.

Très bien pour le site' Livraison assez rapide.
Experience from: 11 Apr 2024
Originally published on cristel.com (fr)
A. A.
22 Apr 2024
Verified review
Collected and verified by Verified Reviews
Clear and satisfactory search engine

Clair et moteur de recherche satisfaisant
Experience from: 15 Apr 2024
Originally published on cristel.com (fr)
A. A.
22 Apr 2024
Verified review
Collected and verified by Verified Reviews
Complete, easy to use, and very useful videos

Complet, facile à utiliser et des vidéos bien utiles
Experience from: 11 Apr 2024
Originally published on cristel.com (fr)
A. A.
22 Apr 2024
Verified review
Collected and verified by Verified Reviews
Very satisfied, products received in good condition and quickly.

Très satisfaite, produits reçus en bon état et rapidement.
Experience from: 11 Apr 2024
Originally published on cristel.com (fr)
A. A.
21 Apr 2024
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 10 Apr 2024
Originally published on cristel.com (fr)
A. A.
21 Apr 2024
Verified review
Collected and verified by Verified Reviews
Very satisfied

Très satisfait
Experience from: 10 Apr 2024
Originally published on cristel.com (fr)
A. A.
20 Apr 2024
Verified review
Collected and verified by Verified Reviews
Fast delivery and super good quality of the 2 products ordered. I highly recommend.

Livraison rapide et super bonne qualité des 2 produits commandés. Je recommande vivement.
Experience from: 9 Apr 2024
Originally published on cristel.com (fr)
A. A.
20 Apr 2024
Verified review
Collected and verified by Verified Reviews
Very clear

Très clair
Experience from: 9 Apr 2024
Originally published on cristel.com (fr)
A. A.
20 Apr 2024
Verified review
Collected and verified by Verified Reviews
The website is very well done. Nothing to report

Le site est très bien fait. RAS
Experience from: 12 Apr 2024
Originally published on cristel.com (fr)