What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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A. A.
16 May 2024
Verified review
Collected and verified by Verified Reviews
Fast!

ras !
Experience from: 2 May 2024
Originally published on cristel.com (fr)
A. A.
16 May 2024
Verified review
Collected and verified by Verified Reviews
Good reception, qualitative material. Need to find the right cooking setting to avoid sticking. Satisfied with the purchase

Bonne réception , Materiel qualitatif. Adaptation à trouver pour la cuisson et éviter que ça attache .Satisfaite de l’achat
Experience from: 2 May 2024
Originally published on cristel.com (fr)
A. A.
7 May 2024
Verified review
Collected and verified by Verified Reviews
Fast delivery

Livraison rapide
Experience from: 30 Apr 2024
Originally published on cristel.com (fr)
A. A.
7 May 2024
Verified review
Collected and verified by Verified Reviews
No particular problem

Pas de problème particulier
Experience from: 30 Apr 2024
Originally published on cristel.com (fr)
A. A.
7 May 2024
Verified review
Collected and verified by Verified Reviews
Very beautiful brand and very beautiful products! Well done.

Très belle marque et très beaux produits !! Bravo.
Experience from: 30 Apr 2024
Originally published on cristel.com (fr)
A. A.
6 May 2024
Verified review
Collected and verified by Verified Reviews
Ease of finding products and their features. Fast and quality delivery.

Facilité de trouver les produits et leurs caractéristiques. Livraison rapide et de qualité.
Experience from: 29 Apr 2024
Originally published on cristel.com (fr)
A. A.
4 May 2024
Verified review
Collected and verified by Verified Reviews
The brand's product quality is great, but the choice of carriers offered could be improved. I strongly advise against DPD for the Var region because their quality of service is particularly mediocre. Alternatively, choose delivery to a pickup point as the carrier can more easily gather their few remaining brain cells when there's only one address. Sincerely.

La qualité des produits de la marque est super mais le choix des transporteurs proposés est perfectible. Je déconseillé fortement DPD pour le Var car ils ont un service qualité particulièrement mediocre. A défaut choisissez un envoi en relais car le transporteur arrive plus facilement à rassembler ses quelques neurone quand il y a qu'une adresse. Cordialement.
Experience from: 26 Apr 2024
Originally published on cristel.com (fr)
A. A.
4 May 2024
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Collected and verified by Verified Reviews
Impeccable.

Impécable.
Experience from: 26 Apr 2024
Originally published on cristel.com (fr)
A. A.
3 May 2024
Verified review
Collected and verified by Verified Reviews
Order processed and delivered very quickly. Excellent product. Delighted with my purchase

Prise en compte de la commande et livraison très rapide. Produit excellent. Ravie de mon achat
Experience from: 26 Apr 2024
Originally published on cristel.com (fr)
A. A.
2 May 2024
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 16 Apr 2024
Originally published on cristel.com (fr)
A. A.
2 May 2024
Verified review
Collected and verified by Verified Reviews
Meets my expectations. However, delivery was a bit long.

Correspond à mes attentes. Cependant, livraison un peu longue.
Experience from: 25 Apr 2024
Originally published on cristel.com (fr)
A. A.
2 May 2024
Verified review
Collected and verified by Verified Reviews
Site easily accessible, smooth navigation between different products. Delivery as advertised when ordering. Products well packaged, received in perfect condition.

Site facilement accessible, navigation fluide entre les différents produits. Livraison conforme à ce qui était annoncé lors de la commande. Produits bien emballés, réception nickel.
Experience from: 25 Apr 2024
Originally published on cristel.com (fr)
A. A.
2 May 2024
Verified review
Collected and verified by Verified Reviews
This is a brand of exceptional quality!

C'est une marque d'une qualité exceptionnelle !
Experience from: 25 Apr 2024
Originally published on cristel.com (fr)
A. A.
2 May 2024
Verified review
Collected and verified by Verified Reviews
Perfect

parfait
Experience from: 25 Apr 2024
Originally published on cristel.com (fr)
A. A.
2 May 2024
Verified review
Collected and verified by Verified Reviews
Great, nothing to say.

super rien à dire
Experience from: 24 Apr 2024
Originally published on cristel.com (fr)
A. A.
1 May 2024
Verified review
Collected and verified by Verified Reviews
My mother has had pots and pans for over 30 years! They are in great condition! I'm gradually equipping myself on my end and I love them! Super understanding and responsive customer service! Thank you very much!

Ma mère a des casseroles depuis plus de 30 ans! Elles sont en super état! Je m’équipe petit à petit de mon côté et je les adore! Un service client super compréhensif et réactif! Merci beaucoup!
Experience from: 23 Apr 2024
Originally published on cristel.com (fr)
A. A.
1 May 2024
Verified review
Collected and verified by Verified Reviews
satisfied

satisfaite
Experience from: 23 Apr 2024
Originally published on cristel.com (fr)
A. A.
1 May 2024
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Collected and verified by Verified Reviews
I spent a long time trying to understand the difference between the 3 ranges, so I chose Mutine for simplicity.

J'ai mis longtemps à essayer de comprendre la différence entre les 3 gammes aussi j ai choisi mutine par simplification.
Experience from: 19 Apr 2024
Originally published on cristel.com (fr)
A. A.
1 May 2024
Verified review
Collected and verified by Verified Reviews
Well-designed site, it's easy to choose from the products

Site bien conçu il est facile de choisir parmi les produits
Experience from: 18 Apr 2024
Originally published on cristel.com (fr)
A. A.
1 May 2024
Verified review
Collected and verified by Verified Reviews
Easy navigation with clear selection options. Adding to cart is simple and the rest of the checkout process is fast, as is the delivery (via relay point).

Navigation aisée avec des possibilités de sélectionner claires. la mise en panier est simple et le reste du parcours de commande est rapide comme la livraison (en pont relais)
Experience from: 24 Apr 2024
Originally published on cristel.com (fr)