What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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A. A.
17 May 2024
Verified review
Collected and verified by Verified Reviews
One doesn't always understand the pros and cons of one pan compared to another, otherwise the site is functional

on ne comprend pas toujours les avantages et inconvénients de telle poêle comparée à telle autre, par ailleurs site fonctionnel
Experience from: 7 May 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
Verified review
Collected and verified by Verified Reviews
Perhaps a product hierarchy based on the type of food to be cooked would be missing, otherwise, when you know what you want, it's very good.

il manquerait peut être une hiérarchie produit en fonction des produits à cuire, sinon quand on sait ce qu'on veut, il est très bien.
Experience from: 7 May 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
Verified review
Collected and verified by Verified Reviews
Nothing to report

Rien à signaler
Experience from: 7 May 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
Verified review
Collected and verified by Verified Reviews
Excellent

Excellent
Experience from: 7 May 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
Verified review
Collected and verified by Verified Reviews
Successful experience! Quick processing of my order. Perfect

Expérience réussie ! Prise en charge rapide de ma commande . Parfait
Experience from: 2 May 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
Verified review
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The return conditions are not up to e-commerce standards: you have to manage your own returns and pay for return shipping. This is not a service befitting the standing the brand aims for, and it makes one want to order (at the same price or cheaper) from Amazon.

Les conditions de retour ne sont pas aux standards du e-commerce : il faut gérer soi-même son renvoi et payer le retour. Ce n'est pas un service au niveau du standing que veut donner la marque, et ça donne envie de commander (au même prix ou moins cher) sur Amazon.
Experience from: 29 Apr 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
Verified review
Collected and verified by Verified Reviews
Very easy to navigate the site, find prices and choose the model that suits me. Fast delivery to a pickup point. Very good reception at the pickup point

Très facile de naviguer sur le site, trouver les prix et choisir le modèle qui me correspond. Livraison en point relais rapide. Très bon acceuil au point relais
Experience from: 6 May 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
Verified review
Collected and verified by Verified Reviews
Easy to navigate the Cristel website. Possibility to get very precise information on the products (e.g., the weight of the utensil, internal and external dimensions, etc.). In short, a very well-designed site that encourages browsing the pages! Perfect delivery to a relay point and impeccable packaging. I recommend.

Facilité pour naviguer sur le site Cristel. Possibilité d'avoir des renseignements très précis sur les produits ( par exemple le poids de l’ustensile, les dimensions intérieure et extérieur,etc. bref un site très bien conçu qui incite à parcourir les pages! Une livraison en point relais-colis parfaite et un emballage impeccable. Je recommande.
Experience from: 7 May 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
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Collected and verified by Verified Reviews
Fast delivery and deadline met. I recommend

Livraison rapide et délai respecté. Je recommande
Experience from: 6 May 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
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Collected and verified by Verified Reviews
The website is very clear and easy to use. The order is taken quickly, processed and shipped in a very short time. As for the price, nothing to complain about compared to the same items sold in stores.

Le site est très clair et facile à utiliser. La commande est prise rapidement, traitée et expédiée dans un délai très court. Côté prix, rien à dire par rapport aux mêmes articles vendus en magasin.
Experience from: 2 May 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
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Collected and verified by Verified Reviews
Packaging is also high quality, just like the product.

Emballage aussi de qualité comme le produit
Experience from: 7 May 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
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No worries. Order delivered in 1 week. Package intact and as described.

Pas de soucis. Commande livrée en 1 semaine. Colis intact et conforme.
Experience from: 7 May 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
Verified review
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Excellent quality, top delivery time

Excellente qualité, délai au top
Experience from: 2 May 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
Verified review
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Very good Very fast shipping and delivery

Très bien Expédition et livraison tres rapide
Experience from: 3 May 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
Verified review
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Very smooth website. Excellent service. I recommend.

Site très fluide. Excellent service. Je recommande.
Experience from: 30 Apr 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
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The order processing time before shipping is a bit long

Le délai de traitement de commande avant l’envoie est un peu long
Experience from: 2 May 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
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Everything meets my expectations, very clear website, fast shipping, excellent product.

Tout est conforme à mes attentes site très clair, expédition rapide, excellent produit.
Experience from: 2 May 2024
Originally published on cristel.com (fr)
A. A.
17 May 2024
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Perfect, I'm considering buying a saucepan.

Parfait, j'envisage d'acheter une casserole...
Experience from: 3 May 2024
Originally published on cristel.com (fr)
A. A.
16 May 2024
Verified review
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High-quality materials. So pleasant to cook with!

Matériels de grande qualité. Tellement agréable de cuisiner avec !!!!!!!
Experience from: 2 May 2024
Originally published on cristel.com (fr)
A. A.
16 May 2024
Verified review
Collected and verified by Verified Reviews
Correct products

Produits corrects
Experience from: 2 May 2024
Originally published on cristel.com (fr)