What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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A. A.
25 Jun 2024
Verified review
Collected and verified by Verified Reviews
Order received on the expected date. Product well packaged and protected. Very happy with my purchase. The large jam pot for big gatherings is the right size and it is very stylish.

Commande reçue à la date prévue. Produit bien emballé et protégé . Très contente de mon achat . La confiturière , grande tablée est à la bonne taille et elle est très stylée .
Experience from: 11 Jun 2024
Originally published on cristel.com (fr)
A. A.
25 Jun 2024
Verified review
Collected and verified by Verified Reviews
excellent products

excellent produits
Experience from: 11 Jun 2024
Originally published on cristel.com (fr)
A. A.
25 Jun 2024
Verified review
Collected and verified by Verified Reviews
Perfect, thank you, it's expensive but it's French quality and French quality, you have to pay for it... 🇫🇷🇫🇷🇫🇷

Parfait, merci, c’est cher mais c’est de la qualité Française et la qualité Française, ça se paye … 🇫🇷🇫🇷🇫🇷
Experience from: 7 Jun 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
Very happy with my order

Très content de ma commande
Experience from: 10 Jun 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
OK - Nothing to report

OK - RAS
Experience from: 6 Jun 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 4 Jun 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
Clear, easy to find information

Clair, facile de trouver les informations
Experience from: 3 Jun 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
Nothing to say, always a source of inspiration

rien a redire toujours une source d'inspiration
Experience from: 10 Jun 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
Xxxx

Xxxx
Experience from: 4 Jun 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
Very good, fast shipping, delivered well packaged

Très bien, expédition rapide, livré bien emballé
Experience from: 4 Jun 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
Very satisfied with my purchase, as described, fast delivery

Très satisfaite de mon achat, conforme, livraison rapide
Experience from: 4 Jun 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
Very simple and intuitive. Just what's needed.

Très simple et intuitif. Ce qu'il faut.
Experience from: 28 May 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
Completely satisfied. Navigating the website is easy and pleasant. Delivery to a relay point is ideal (No waiting at home for a half-day time slot). The Cristel brand is a great reference in terms of quality and seriousness, made in France.

Entièrement satisfaite. La navigation sur le site est facile et agréable. La livraison en point relais est idéale (Pas d'attente au domicile sur un créneau horaire de demi journée ). La marque Cristel est une belle référence en terme de qualité et de sérieux made in France.
Experience from: 3 Jun 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
Fast and correct

Rapide et correct
Experience from: 3 Jun 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
easy navigation even for an old lady like me!

navigation facile même pour une vieille comme moi !
Experience from: 31 May 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
Simple and clear navigation

Navigation simple et limpide
Experience from: 31 May 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
I could have given 5 stars because the site looks well-made. However, it became inaccessible from my internet connection after a few minutes of browsing (it was the only inaccessible site at the time: it seemed to be blocking my IP address), I had to place my order from my phone using the GSM network and frankly, it's far from convenient.

J'aurais pu mettre 5 étoiles car le site a l'air bien fait. Ceci dit il est devenu inaccessible depuis ma connexion Internet après quelques minutes de navigation (c'était le seul site inaccessible à ce moment : il semblait bloquer mon adresse IP), j'ai dû passer commande depuis mon téléphone en passant par le réseau GSM et franchement c'est loin d'être pratique.
Experience from: 3 Jun 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
Fast delivery of the order.

Livraison rapide de la commande.
Experience from: 3 Jun 2024
Originally published on cristel.com (fr)
A. A.
17 Jun 2024
Verified review
Collected and verified by Verified Reviews
Very pleasant welcome upon receiving the package

Accueil très agréable à la réception du colis
Experience from: 30 May 2024
Originally published on cristel.com (fr)
A. A.
13 Jun 2024
Verified review
Collected and verified by Verified Reviews
No worries, impeccable, careful and attentive service. I recommend

Aucun souci, service impeccable soigneux et attentif. Je recommande
Experience from: 31 May 2024
Originally published on cristel.com (fr)