What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
Very well detailed and easy to access...

Très bien détaillé et facile d’accès…
Experience from: 28 Jun 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
Very good, meets my expectations

Très bien, conforme à mes attentes
Experience from: 27 Jun 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
Site well presented. You can find what you're looking for

Site bien présenté. ON trouve ce que l'on cherche
Experience from: 3 Jul 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
Pleasant and easy website to browse.

Site agréable à consulter et facile.
Experience from: 28 Jun 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
Always satisfied with this product made in France. Thanks to the Cristel team

toujours satisfaite de ce produit fabrique en france. Merci a l équipe Cristel
Experience from: 27 Jun 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
Very good quality, order received quickly. The only downside is that the handles are sold individually, even though they are presented on the site in pairs and of course can only be used by 2. As a result, I have to place an order just for one handle!

Très belle qualité , commande reçue rapidement. Seul bémol les poignées vendues à l’unité, alors qu’elles sont présentées sur le site par paire et bien sûr utilisable que par 2. Résultat je dois faire une commande que pour une poignée !
Experience from: 28 Jun 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
Easy to use and pleasant to browse. The technical information seems relevant.

Facile à utiliser et agréable à parcourir. Les informations techniques semblent pertinentes.
Experience from: 3 Jul 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
Easy to use

Simple d'utilisation
Experience from: 27 Jun 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
The website is very good, easy for searching for items and well stocked

Le site est très bien, facile pour la recherche des articles et bien achalandés
Experience from: 1 Jul 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
Impeccable

Impeccable
Experience from: 1 Jul 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
Website is very clear, online ordering is simple, delivery is perfectly managed (timing, delivery information, quality of packaging).

Site tout à fait clair, la commande en ligne est simple , la livraison est parfaitement maitrisée (délai, informations de passage, qualité du packaging).
Experience from: 28 Jun 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
Clear and accessible site. Quick order, same for delivery

Site clair et accessible. Commande rapide, livraison idem
Experience from: 1 Jul 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
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Fast delivery, that's appreciated.

Livraison rapide, c'est appréciable.
Experience from: 25 Jun 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
Lid knob delivered with a change in the thread pitch of the tightening bolt, making it impossible to reassemble with the old nut. Requires retrieving the old bolt and reassembling it on the new lid knob (not that easy!). Christel could deliver the new knob with the tightening nut compatible with the new nut. A few cents saved, unprofessional!

Bouton de couvercle livré avec changement du pas du boulon de serrage rendant impossible le remontage avec l'ancien écrou .Nécessite de récupérer l'ancien boulon et de le remonter sur le nouveau bouton de couvercle ( pas si facile que cela ! ) . Christel pourrait livré avec le bouton neuf l'écrou de serrage compatible avec le nouvel écrou ..... quelques centimes d'économie peu professionnel !
Experience from: 21 Jun 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
The frying pan

La poile
Experience from: 26 Jun 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
This is the 3rd time I've ordered from the site, and I'm always delighted. I'm won over, so don't hesitate anymore ;)

C’est la 3 eme fois que je commande sur le site, et je suis toujours ravie.compris, je suis conquise, alors n’hésitez plus ;)
Experience from: 26 Jun 2024
Originally published on cristel.com (fr)
A. A.
2 Jul 2024
Verified review
Collected and verified by Verified Reviews
Excellent material, with some advice.

Excellent matériel, avec quelques conseils.
Experience from: 25 Jun 2024
Originally published on cristel.com (fr)
A. A.
1 Jul 2024
Verified review
Collected and verified by Verified Reviews
Processed quickly, impeccable.

Traitée rapidement, impeccable.
Experience from: 24 Jun 2024
Originally published on cristel.com (fr)
A. A.
30 Jun 2024
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Collected and verified by Verified Reviews
Nothing more to say

rien à dire de plus
Experience from: 19 Jun 2024
Originally published on cristel.com (fr)
A. A.
28 Jun 2024
Verified review
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Exceptional products that I have been buying for years, from the casserole dish to the pans, pots, and accessories. The best part is the customer service, highly recommended.

Produits d exception que j achète depuis des années de la cocotte aux poêles casseroles et accessoires Le plus c est le SAV a recommander
Experience from: 21 Jun 2024
Originally published on cristel.com (fr)