What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

A. A.
24 Jul 2024
Verified review
Collected and verified by Verified Reviews
The packaging volume was large for a single pan, which surprised me and caused a problem for returning it on foot to my car, which was far from the pickup point. Fortunately, the package wasn't heavy.

Volume de l'emballage important pour une seule poêle qui m'a surpris et posé problème pour le retour à pieds jusqu'à ma voiture qui était éloignée du relais. Heureusement que le colis n'était pas lourd.
Experience from: 15 Jul 2024
Originally published on cristel.com (fr)
A. A.
24 Jul 2024
Verified review
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Fast delivery and very good product as always.

Livraison rapide et très bon produit comme toujours.
Experience from: 11 Jul 2024
Originally published on cristel.com (fr)
A. A.
24 Jul 2024
Verified review
Collected and verified by Verified Reviews
The quality of the items is not in question, but the delivery by DPD was too complicated, announced by email and postponed three times, thus blocking three days, moreover the package was discreetly left at the entrance without us being informed even though we were present. Fortunately, the items were in good condition as no inspection was possible.

La qualité des articles n’est pas en cause mais la livraison par DPD a été trop compliquée, annoncée par mail et remise trois fois donc bloquante sur trois jours, en prime le colis a été déposé discrètement à l’entrée sans que nous en soyons informés alors que nous étions présent. Heureusement que les articles étaient en bon état car aucun contrôle possible.
Experience from: 9 Jul 2024
Originally published on cristel.com (fr)
A. A.
24 Jul 2024
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very good reception perfect

très bonne réception parfait
Experience from: 11 Jul 2024
Originally published on cristel.com (fr)
A. A.
24 Jul 2024
Verified review
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Easy to navigate, very complete information.

Facilité de navigation, informations très complètes.
Experience from: 10 Jul 2024
Originally published on cristel.com (fr)
A. A.
24 Jul 2024
Verified review
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The set is perfect, no complaints.

l'ensemble est parfait, aucun reproche.
Experience from: 9 Jul 2024
Originally published on cristel.com (fr)
A. A.
24 Jul 2024
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Everything is perfect as usual. Thank you

Tout est parfait comme d'habitude. Merci
Experience from: 15 Jul 2024
Originally published on cristel.com (fr)
A. A.
20 Jul 2024
Verified review
Collected and verified by Verified Reviews
I'm giving it 1 star because frankly, you need to change your delivery company. Two orders with you and DPD "supposedly" failed to deliver to my home multiple times. In the end, I lost several days and gave in by requesting delivery to a pickup point. So, I'm fed up with chasing after packages and delivery drivers. I might not use your site again; I'll try going to the Belley store next time. So basically, we end up having to do the delivery driver's job. Please offer Colissimo or more reliable couriers next time. Frankly, given the price and quality of your excellent products, it's a real shame to cut corners on this and disappoint customers solely because of the delivery.

Je met 1 car franchement il faut changer de transporteur, 2 commandes chez vous et DPD a "soit disant" échoué à me livrer chez moi plusieurs fois au final j'ai perdu plusieurs jours et j'ai craqué en demandant la livraison dans un point relais au final. Du coup raz le bol de courir après les colis et les livreur, je passerais peut être plus par votre site, je vais essayer d'aller au magasin de Belley la prochaine fois. Donc en gros c'est à nous au final de faire le boulot du livreur, Merci de proposer colissimo ou des livreurs plus sérieux la prochaine fois, franchement vu le prix et la qualité de vos excellent produits c'est vraiment dommage d'économiser là dessus et de faire des déçus uniquement à cause de la livraison.
Experience from: 21 Jun 2024
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to give us your feedback. Our transport service will contact you directly by email to discuss the delivery. Thank you in advance for checking your inbox and your spam folder. The CRISTEL Team.
A. A.
20 Jul 2024
Verified review
Collected and verified by Verified Reviews
A serious website. Easy ordering and very fast and careful delivery

Un site sérieux. Commande facile et livraison vraiment rapide et soignée
Experience from: 3 Jul 2024
Originally published on cristel.com (fr)
A. A.
20 Jul 2024
Verified review
Collected and verified by Verified Reviews
Perfect, delivery times and quality

Parfait, délais et qualité
Experience from: 9 Jul 2024
Originally published on cristel.com (fr)
A. A.
20 Jul 2024
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Very clear and pleasant website.

Site très lisible et agréable.
Experience from: 9 Jul 2024
Originally published on cristel.com (fr)
A. A.
13 Jul 2024
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Impeccable equipment and already good successes

materiel impecable et déjà de bonnes réussites
Experience from: 19 Jun 2024
Originally published on cristel.com (fr)
A. A.
12 Jul 2024
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Collected and verified by Verified Reviews
Very clear

Très clair
Experience from: 5 Jul 2024
Originally published on cristel.com (fr)
A. A.
12 Jul 2024
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I find the site well done. You can easily find what you're looking for

je trouve le site bien fait. On s'y retrouve facilement pour trouver ce que l'on cherche
Experience from: 19 Jun 2024
Originally published on cristel.com (fr)
A. A.
12 Jul 2024
Verified review
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Very clear and perfect service.

Très clair et service parfait.
Experience from: 1 Jul 2024
Originally published on cristel.com (fr)
A. A.
11 Jul 2024
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Easy navigation on the site and clear product presentation. No order confirmation email, but very fast delivery (48h). Very good product quality.

Navigation facile sur le site et présentation claire des produits. Pas d'email de confirmation de la commande, mais livraison très rapide (48h). Très bonne qualité des produits.
Experience from: 4 Jul 2024
Originally published on cristel.com (fr)
A. A.
11 Jul 2024
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Order delivered very quickly, at the time I chose.

Commande livrée très rapidement, au moment que j'ai choisi.
Experience from: 4 Jul 2024
Originally published on cristel.com (fr)
A. A.
11 Jul 2024
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High-quality product and fast delivery.

Produit de grande qualité et livraison rapide.
Experience from: 3 Jul 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
Collected and verified by Verified Reviews
User-friendly site and fast delivery

Site convivial et livraison rapide
Experience from: 3 Jul 2024
Originally published on cristel.com (fr)
A. A.
10 Jul 2024
Verified review
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No comment. I've been loyal for 35 years.

sans commentaire.........je suis fidèle depuis 35 ans
Experience from: 3 Jul 2024
Originally published on cristel.com (fr)