What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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5 ★

A. A.
31 Aug 2024
Verified review
Collected and verified by Verified Reviews
Perfect delivery (packaging), just the shipping time was a bit long.

Livraison parfaite (emballage) juste délai d'expédition un peu long.
Experience from: 20 Aug 2024
Originally published on cristel.com (fr)
A. A.
30 Aug 2024
Verified review
Collected and verified by Verified Reviews
Excellent, nothing to say, the quality is there

Top rien à dire, la qualité est au rendez-vous
Experience from: 23 Aug 2024
Originally published on cristel.com (fr)
A. A.
30 Aug 2024
Verified review
Collected and verified by Verified Reviews
Delivery time not in line with what is written on the site. I was delivered in 6 working days

Délai de livraison non conforme à ce qui est écrit sur le site. J’ai été livré en 6 jours ouvrés
Experience from: 22 Aug 2024
Originally published on cristel.com (fr)
A. A.
29 Aug 2024
Verified review
Collected and verified by Verified Reviews
Hello, I only gave it four stars because I would have liked the packaging to be a little neater. The package arrived with the handle of a frying pan sticking out of the box, luckily it wasn't damaged. So, very good products. I have saucepans, still as practical and beautiful. Regards. Annie

Bonjour, je n'ai mis que quatre étoiles car j'aurai aimé que l'emballage soit un peu plus soigné. Le colis est arrivé avec la poignée d'une poêle qui sortait du carton, heureusement elle n'est pas endommagé. Donc très bons produits. J'ai des casseroles, toujours aussi pratiques et belles. Cordialement. Annie
Experience from: 22 Aug 2024
Originally published on cristel.com (fr)
A. A.
29 Aug 2024
Verified review
Collected and verified by Verified Reviews
well-designed site, easy order, received on time

site bien conçu, commande facile, réception dans les temps
Experience from: 22 Aug 2024
Originally published on cristel.com (fr)
A. A.
28 Aug 2024
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 21 Aug 2024
Originally published on cristel.com (fr)
A. A.
28 Aug 2024
Verified review
Collected and verified by Verified Reviews
Easy site.

Site facile....
Experience from: 21 Aug 2024
Originally published on cristel.com (fr)
A. A.
27 Aug 2024
Verified review
Collected and verified by Verified Reviews
Careful shipping

Expédition soignée
Experience from: 20 Aug 2024
Originally published on cristel.com (fr)
A. A.
27 Aug 2024
Verified review
Collected and verified by Verified Reviews
For years, I have been buying from CRISTEL, and apart from coffee maker gaskets, I have never had any bad surprises.

Depuis des années, je me fournis chez CRISTEL, et à l'exception de joints de cafetières, je n'ai jamais eu de mauvaises surprises.
Experience from: 20 Aug 2024
Originally published on cristel.com (fr)
A. A.
27 Aug 2024
Verified review
Collected and verified by Verified Reviews
Ergonomics to improve

Ergonomie à améliorer
Experience from: 20 Aug 2024
Originally published on cristel.com (fr)
A. A.
27 Aug 2024
Verified review
Collected and verified by Verified Reviews
Clear and easy-to-use website

Site clair et facile d'utilisation
Experience from: 20 Aug 2024
Originally published on cristel.com (fr)
A. A.
20 Aug 2024
Verified review
Collected and verified by Verified Reviews
Fast delivery after ordering and quality product. I recommend.

Livraison rapide après la commande et produit de qualité. Je recommande.
Experience from: 15 Jul 2024
Originally published on cristel.com (fr)
A. A.
8 Aug 2024
Verified review
Collected and verified by Verified Reviews
The site is very easy to use.

The site is very easy to use.
Experience from: 25 Jul 2024
Originally published on cristel.com (fr)
A. A.
6 Aug 2024
Verified review
Collected and verified by Verified Reviews
Very pleasant and clear.

Très agréable et clair.
Experience from: 26 Jul 2024
Originally published on cristel.com (fr)
A. A.
3 Aug 2024
Verified review
Collected and verified by Verified Reviews
Fast delivery, very correct packaging Nothing to report

Livraison rapide, emballage très correct Rien à signaler
Experience from: 23 Jul 2024
Originally published on cristel.com (fr)
A. A.
2 Aug 2024
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Perfect!

Parfait!
Experience from: 22 Jul 2024
Originally published on cristel.com (fr)
A. A.
1 Aug 2024
Verified review
Collected and verified by Verified Reviews
Nothing to say, impeccable service, very serious and very careful website. I highly recommend!

Rien à dire, service impeccable site très sérieux et très soigneux. Je recommande fortement !!
Experience from: 24 Jul 2024
Originally published on cristel.com (fr)
A. A.
31 Jul 2024
Verified review
Collected and verified by Verified Reviews
Have I already submitted my review? To recap: very satisfied with the delivery times, the packaging, and the quality of the products.

J'ai deja transmis mon avis ??? Pour rappel : très satisfait sur les délais les emballages, la qualité des produits.
Experience from: 24 Jul 2024
Originally published on cristel.com (fr)
A. A.
29 Jul 2024
Verified review
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Fast delivery, perfect

Livraison rapide, parfait
Experience from: 17 Jul 2024
Originally published on cristel.com (fr)
A. A.
29 Jul 2024
Verified review
Collected and verified by Verified Reviews
Perfect, fast delivery, very good equipment.

Parfait, livraison rapide, du très bon matériel.
Experience from: 22 Jul 2024
Originally published on cristel.com (fr)