What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

P. B.
3 Oct 2024
Verified review
Collected and verified by Verified Reviews
Very high-quality products that are worth the price. Durable, solid, and guaranteed.

Produits très qualitatifs qui méritent leur prix. Durable, solide et garanti.
Experience from: 26 Sept 2024
Originally published on cristel.com (fr)
F. C.
2 Oct 2024
Verified review
Collected and verified by Verified Reviews
Clear website, delivery on time, robust quality product, all good

Site clair, livraison en temps et en heure, produit robuste de qualité, ras
Experience from: 25 Sept 2024
Originally published on cristel.com (fr)
A. T.
2 Oct 2024
Verified review
Collected and verified by Verified Reviews
Clear website

Site clair
Experience from: 25 Sept 2024
Originally published on cristel.com (fr)
F. P.
2 Oct 2024
Verified review
Collected and verified by Verified Reviews
Quality product, satisfied with this cooking method since my previous purchases. Recommended.

Produit de qualité, satisfaite de ce mode de cuisson depuis mes achats précédents. A recommander.
Experience from: 24 Sept 2024
Originally published on cristel.com (fr)
P. G.
2 Oct 2024
Verified review
Collected and verified by Verified Reviews
Easy-to-use website and delivery within the deadline

Site facile d'utilisation et le transport dans les délais
Experience from: 25 Sept 2024
Originally published on cristel.com (fr)
M. H.
2 Oct 2024
Verified review
Collected and verified by Verified Reviews
very good, good follow-up

très bien, bon suivi
Experience from: 23 Sept 2024
Originally published on cristel.com (fr)
I. S.
2 Oct 2024
Verified review
Collected and verified by Verified Reviews
Order sent quickly. Small defect with the pan.

Commande envoyée rapidement. Petit défaut de la poêle.
Experience from: 20 Sept 2024
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to give us your feedback. Our customer service department will contact you directly by email. Please check your spam folder. The Cristel Team
A. J.
29 Sept 2024
Verified review
Collected and verified by Verified Reviews
The website is comprehensive and user-friendly

Le site est complet et convivial
Experience from: 18 Sept 2024
Originally published on cristel.com (fr)
R. H.
28 Sept 2024
Verified review
Collected and verified by Verified Reviews
Good kitchen utensils. The colored handles are a bit less high-quality than the metal ones, but they still do the job. It's expensive, but it matches the price of good equipment made in France.

Des bon ustensiles de cuisine. Les poignées de couleur sont un peu moins quali que celle en métal mais ca fait le boulot quand même. C'est cher mais ca correspond au tarif du bon matos fait en france.
Experience from: 17 Sept 2024
Originally published on cristel.com (fr)
M. G.
28 Sept 2024
Verified review
Collected and verified by Verified Reviews
Very satisfied, everything went well

Très satisfait, tout s'est bien passé
Experience from: 17 Sept 2024
Originally published on cristel.com (fr)
A. A.
26 Sept 2024
Verified review
Collected and verified by Verified Reviews
Fast and efficient service

service rapide et efficace
Experience from: 23 Aug 2024
Originally published on cristel.com (fr)
M. W.
26 Sept 2024
Verified review
Collected and verified by Verified Reviews
excellent !

excellent !
Experience from: 19 Sept 2024
Originally published on cristel.com (fr)
P. H.
26 Sept 2024
Verified review
Collected and verified by Verified Reviews
Order well packaged, fast delivery, very polite delivery driver but DPD should have effective parcel tracking and notify customers of their visit.

Commande bien emballée , livraison rapide , livreur très poli mis DPD devrait avoir un suivi colis efficace et prévenir les clients de leur passage.
Experience from: 18 Sept 2024
Originally published on cristel.com (fr)
P. R.
26 Sept 2024
Verified review
Collected and verified by Verified Reviews
Well done

Bien fait
Experience from: 19 Sept 2024
Originally published on cristel.com (fr)
E. B.
26 Sept 2024
Verified review
Collected and verified by Verified Reviews
It was perfect: easy navigation on the site, products presented in great detail (composition, dimensions, volumes), fast delivery in careful packaging, and ultimately a very high-quality product made in France!

C'était parfait: navigation aisée sur le site, produits présentés très en détail (composition, mensurations, volumes) , livraison rapide dans un emballage soigneux et au final un produit de très grande qualité made in France!
Experience from: 19 Sept 2024
Originally published on cristel.com (fr)
V. N.
26 Sept 2024
Verified review
Collected and verified by Verified Reviews
Easy navigation, fast shipping, perfect.

Navigation facile, envoi rapide, parfait.
Experience from: 19 Sept 2024
Originally published on cristel.com (fr)
Y. S.
25 Sept 2024
Verified review
Collected and verified by Verified Reviews
Nothing to report, fast.

RAS RAPIDE
Experience from: 18 Sept 2024
Originally published on cristel.com (fr)
C. D.
25 Sept 2024
Verified review
Collected and verified by Verified Reviews
Simple and clear site. Excellent products that I have been using for many years. I recommend.

Site simple et clair Produits excellents que j'utilise depuis de nombreuses années Je recommande
Experience from: 18 Sept 2024
Originally published on cristel.com (fr)
P. P.
24 Sept 2024
Verified review
Collected and verified by Verified Reviews
Excellent quality

Excellente qualité
Experience from: 16 Sept 2024
Originally published on cristel.com (fr)
D. W.
24 Sept 2024
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Collected and verified by Verified Reviews
Supertop

Supertop
Experience from: 16 Sept 2024
Originally published on cristel.com (fr)