What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

Authentic reviews

Because your trust is essential, all reviews undergo a rigorous control procedure, from their collection to their moderation, through to publication, to guarantee maximum reliability. Learn more

Add to your preferred sources

4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

Thanks for your feedback!

Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

3 ★

4 ★

5 ★

B. G.
18 Oct 2024
Verified review
Collected and verified by Verified Reviews
Delivery problem, not delivered to the address indicated on the carrier's website, without warning the customer. It was delivered to another address without us being notified and it's a 15-minute drive from our home.

Problème de livraison , pas livré à l’adresse indiquée sur le site du transporteur, sans prévenir le CV plus à été livré à une autre adresse sans nous prévenue et 15 minutes en voiture de notre domicile
Experience from: 30 Sept 2024
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to give us your feedback. Our transport service will contact you directly by email to discuss the delivery. Thank you in advance for checking your inbox and your spam folder. The CRISTEL Team.
P. V.
18 Oct 2024
Verified review
Collected and verified by Verified Reviews
Never disappointed with Cristel products.

Jamais déçu par les produits Cristel...
Experience from: 7 Oct 2024
Originally published on cristel.com (fr)
C. S.
10 Oct 2024
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 3 Oct 2024
Originally published on cristel.com (fr)
C. E.
10 Oct 2024
Verified review
Collected and verified by Verified Reviews
Order received quickly, well packaged. An inox Castel pro lid was missing, so I called customer service, reported the oversight, received a very good welcome, quick processing, and delivery of the product the following week. A real after-sales service available, matching the quality of the products.

Commande reçue rapidement, bien emballée. Il manquait un couvercle inox Castel pro, j'ai donc appelé le service client, pour signaler cet oubli, très bon accueil, prise en charge rapide et livraison du produit la semaine suivante. Un vrai sav disponible à la hauteur de la qualité des produits.
Experience from: 25 Sept 2024
Originally published on cristel.com (fr)
C. B.
9 Oct 2024
Verified review
Collected and verified by Verified Reviews
Site well laid out. Perfect customer service.

Site bien agencé. Service clients parfait.
Experience from: 30 Sept 2024
Originally published on cristel.com (fr)
S. C.
8 Oct 2024
Verified review
Collected and verified by Verified Reviews
Fast and careful delivery

livraison rapide et soignée
Experience from: 1 Oct 2024
Originally published on cristel.com (fr)
J. M.
8 Oct 2024
Verified review
Collected and verified by Verified Reviews
Very good. Easy to navigate the site to find information.

Très bien. Facile de naviguer sur le site pour trouver les informations.
Experience from: 1 Oct 2024
Originally published on cristel.com (fr)
J. P.
7 Oct 2024
Verified review
Collected and verified by Verified Reviews
Fast and quality shipping!

Envoie rapide et de qualité !
Experience from: 26 Sept 2024
Originally published on cristel.com (fr)
P. D.
7 Oct 2024
Verified review
Collected and verified by Verified Reviews
VERY GOOD PRODUCT, I DO NOT REGRET THE PURCHASE

TRÈS BON PRODUIT, JE NE REGRETTE PAS L'ACHAT
Experience from: 24 Sept 2024
Originally published on cristel.com (fr)
S. L.
7 Oct 2024
Verified review
Collected and verified by Verified Reviews
Perfect service! It's a dream!

service parfait ! on en rêve !
Experience from: 24 Sept 2024
Originally published on cristel.com (fr)
D. R.
7 Oct 2024
Verified review
Collected and verified by Verified Reviews
From order to delivery, everything went very well.

De la commande à la livraison tout à été très bien.
Experience from: 26 Sept 2024
Originally published on cristel.com (fr)
T. M.
7 Oct 2024
Verified review
Collected and verified by Verified Reviews
Perfect

parfait
Experience from: 26 Sept 2024
Originally published on cristel.com (fr)
M. M.
6 Oct 2024
Verified review
Collected and verified by Verified Reviews
Always beautiful quality products.

Toujours des produits de belle qualité.
Experience from: 25 Sept 2024
Originally published on cristel.com (fr)
N. V.
5 Oct 2024
Verified review
Collected and verified by Verified Reviews
Easy-to-use website.

Site pratique.
Experience from: 10 Sept 2024
Originally published on cristel.com (fr)
F. C.
5 Oct 2024
Verified review
Collected and verified by Verified Reviews
Fluid and clear!

Fluide et clair !
Experience from: 24 Sept 2024
Originally published on cristel.com (fr)
J. J.
5 Oct 2024
Verified review
Collected and verified by Verified Reviews
No problem, but I should have waited for the sales! ....

Pas de problème, mais j’aurais dû attendre les promotions ! …..
Experience from: 27 Sept 2024
Originally published on cristel.com (fr)
O. L.
5 Oct 2024
Verified review
Collected and verified by Verified Reviews
Very good

Tres bien
Experience from: 24 Sept 2024
Originally published on cristel.com (fr)
S. B.
4 Oct 2024
Verified review
Collected and verified by Verified Reviews
Very easy to find the utensils you want.

Très aisé pour trouver les ustensiles voulus.
Experience from: 27 Sept 2024
Originally published on cristel.com (fr)
M. D.
4 Oct 2024
Verified review
Collected and verified by Verified Reviews
The material is of very high quality, very practical, the design is very successful.

Le matériel est d'une très grande qualité , très pratique, le desigh très réussi.
Experience from: 27 Sept 2024
Originally published on cristel.com (fr)
C. C.
3 Oct 2024
Verified review
Collected and verified by Verified Reviews
As expected

Conforme à mes attentes
Experience from: 26 Sept 2024
Originally published on cristel.com (fr)