What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

Y. T.
16 Nov 2024
Verified review
Collected and verified by Verified Reviews
The website is visually pleasing and easy to use for viewing products.

Le site est agréable visuellement et simple d'utilisation pour voir les produits.
Experience from: 24 Oct 2024
Originally published on cristel.com (fr)
Y. K.
15 Nov 2024
Verified review
Collected and verified by Verified Reviews
Very serious site and fast product delivery

Site très sérieux et livraison des produits rapide
Experience from: 26 Sept 2024
Originally published on cristel.com (fr)
J. L.
15 Nov 2024
Verified review
Collected and verified by Verified Reviews
Hello, I am very satisfied with my order

Bonjour, je suis très satisfaite de ma commande
Experience from: 8 Nov 2024
Originally published on cristel.com (fr)
C. L.
15 Nov 2024
Verified review
Collected and verified by Verified Reviews
The item was out of stock, I left my email and they notified me as soon as it was back.

L'article était en rupture j'ai laissé mon mail on m'a prévenu dès son retour
Experience from: 8 Nov 2024
Originally published on cristel.com (fr)
M. B.
14 Nov 2024
Verified review
Collected and verified by Verified Reviews
Fast delivery, well packaged, easy navigation on the site.

Livraison rapide, bien emballé, navigation facile sur le site.
Experience from: 7 Nov 2024
Originally published on cristel.com (fr)
J. R.
14 Nov 2024
Verified review
Collected and verified by Verified Reviews
Well-structured site, technical details provided.

Site bien constitué,détails techniques fournis.
Experience from: 5 Nov 2024
Originally published on cristel.com (fr)
G. D.
14 Nov 2024
Verified review
Collected and verified by Verified Reviews
Package received in good condition

Colis reçu en bon état
Experience from: 7 Nov 2024
Originally published on cristel.com (fr)
E. G.
14 Nov 2024
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Collected and verified by Verified Reviews
Well designed, easy navigation

Bien conçu, navigation aisée
Experience from: 5 Nov 2024
Originally published on cristel.com (fr)
M. G.
14 Nov 2024
Verified review
Collected and verified by Verified Reviews
Order received quickly and very well packaged.

Commande reçue rapidement et très bien emballée.‘
Experience from: 28 Oct 2024
Originally published on cristel.com (fr)
J. L.
14 Nov 2024
Verified review
Collected and verified by Verified Reviews
Beautiful items, well-designed and well-made. I've known the brand for a long time and my experience has always been excellent with all my orders.

De beaux objets, bien conçus et bien réalisés. Je connais la marque depuis longtemps et mon expérience a toujours été excellente pour toutes mes commandes.
Experience from: 6 Nov 2024
Originally published on cristel.com (fr)
G. G.
14 Nov 2024
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Collected and verified by Verified Reviews
It always annoys me a little when I search for a saucepan, for example, to have a lot of items that are not saucepans or do not concern saucepans

Ça m'agace toujours un peu quand je fais une recherche sur une casserole par exemple, d'avoir plein d'articles qui ne sont pas des casseroles ou ne concernebt pas des casseroles
Experience from: 7 Nov 2024
Originally published on cristel.com (fr)
J. W.
14 Nov 2024
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Collected and verified by Verified Reviews
delivery times respected

delais respecté
Experience from: 29 Oct 2024
Originally published on cristel.com (fr)
M. C.
14 Nov 2024
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Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 4 Nov 2024
Originally published on cristel.com (fr)
S. D.
14 Nov 2024
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Collected and verified by Verified Reviews
Nothing to say about the order and the product itself. On the other hand, it was catastrophic regarding the delivery (although we were expecting an SMS indicating that we could not be delivered; the package was left 20 km from our home when there were at least 4 or 5 drop-off points within a 5 km radius).

Rien à dire en ce qui concerne la commande et le produite lui-même . Par contre catastrophique en ce qui concerne la livraison (alors que nous attendions sms nous indiquant que nous n'avions pas pu être livrés ; colis déposé à 20 kms de notre domicile alors qu'il existait au moins 4 ou 5 points relais dans un rayon de 5kms)
Experience from: 30 Oct 2024
Originally published on cristel.com (fr)
F. B.
14 Nov 2024
Verified review
Collected and verified by Verified Reviews
Perfect, nothing to complain about

parfait, rien à redire
Experience from: 31 Oct 2024
Originally published on cristel.com (fr)
D. C.
14 Nov 2024
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Collected and verified by Verified Reviews
Very easy to use.

Très facile d'utilisation.
Experience from: 6 Nov 2024
Originally published on cristel.com (fr)
D. N.
14 Nov 2024
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Collected and verified by Verified Reviews
Excellent product quality. Excellent order processing speed.

Qualité produit excellente. Rapidité de traitement de commande excellente.
Experience from: 31 Oct 2024
Originally published on cristel.com (fr)
F. Z.
14 Nov 2024
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Collected and verified by Verified Reviews
Well explained

Bien expliqué
Experience from: 30 Oct 2024
Originally published on cristel.com (fr)
J. L.
14 Nov 2024
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very good, I recommend it.

très bien , je recommande .
Experience from: 31 Oct 2024
Originally published on cristel.com (fr)
E. B.
14 Nov 2024
Verified review
Collected and verified by Verified Reviews
No worries

Aucun soucis
Experience from: 5 Nov 2024
Originally published on cristel.com (fr)