What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

V. F.
2 Dec 2024
Verified review
Collected and verified by Verified Reviews
Very good

tres bien
Experience from: 14 Nov 2024
Originally published on cristel.com (fr)
G. B.
2 Dec 2024
Verified review
Collected and verified by Verified Reviews
Very good

tres bien
Experience from: 12 Nov 2024
Originally published on cristel.com (fr)
J. V.
2 Dec 2024
Verified review
Collected and verified by Verified Reviews
Smooth customer service from order to delivery; very professional and reassuring for the customer

Service commercial fluide depuis la commande à la livraison; très professionnel et rassurant pour le client
Experience from: 15 Nov 2024
Originally published on cristel.com (fr)
K. L.
2 Dec 2024
Verified review
Collected and verified by Verified Reviews
Easy and clear to use

Facile et clair à utilisrt
Experience from: 15 Nov 2024
Originally published on cristel.com (fr)
C. G.
2 Dec 2024
Verified review
Collected and verified by Verified Reviews
Very mixed review because the package arrived with one of the two products broken in its packaging, as it was not well packed.

avis très mitigé car colis arrivé avec un produit sur 2 cassé dans son emballage, car pas bien emballé
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
A. S.
2 Dec 2024
Verified review
Collected and verified by Verified Reviews
easy to order

commande facile à faire
Experience from: 15 Nov 2024
Originally published on cristel.com (fr)
A. H.
29 Nov 2024
Verified review
Collected and verified by Verified Reviews
Very kind, as they corrected my mistake with a simple intervention.

Très aimable,puisque ils ont corrigé mon erreur sur une simple intervention.
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
J. T.
29 Nov 2024
Verified review
Collected and verified by Verified Reviews
Very good product

Très bon produit
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
P. T.
29 Nov 2024
Verified review
Collected and verified by Verified Reviews
I am very satisfied with the items purchased, even though the prices are high and it is difficult to buy more. It would be interesting to at least have discounts for consumers.

Je suis très satisfait des articles achetés malgré que les tarifs sont élevés et qu’il est difficile d’en prendre plus Il serait intéressant d’avoir au moins des remises pour les consommateurs
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
D. V.
29 Nov 2024
Verified review
Collected and verified by Verified Reviews
I love it! Exceptional quality! I threw away all my old ones that were dangerous for my health!

J adore !!!! qualité exeptionnelle !!!j ai jeté toutes mes anciennes dangereuses pour la santé !!
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
F. D.
29 Nov 2024
Verified review
Collected and verified by Verified Reviews
Super responsive customer service to resolve my order issue. Top!

SAV super réactif pour résoudre mon problème de commande. Top !
Experience from: 13 Nov 2024
Originally published on cristel.com (fr)
V. P.
29 Nov 2024
Verified review
Collected and verified by Verified Reviews
Completely satisfied

Tout à fait satisfaite
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
M. V.
29 Nov 2024
Verified review
Collected and verified by Verified Reviews
quality

qualité
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
G. B.
29 Nov 2024
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Collected and verified by Verified Reviews
Very clear site, fast and hassle-free delivery: very satisfied

Site très clair, livraison rapide et sans surprise : très satisfait
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
M. S.
29 Nov 2024
Verified review
Collected and verified by Verified Reviews
Arrived within the announced time. A flawless performance.

Arrivé dans les temps annoncés. un sans faute.
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
S. C.
29 Nov 2024
Verified review
Collected and verified by Verified Reviews
Disappointed

Déçu
Experience from: 15 Nov 2024
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to give us your feedback. Our customer service department will get back to you directly by email. Please check your spam folder. The Cristel Team
P. P.
29 Nov 2024
Verified review
Collected and verified by Verified Reviews
The handle is easy to remove. Practical for storing your pan in the cupboard.

La poignée est facile à enlever. Pratique pour ranger sa poêle dans le placard.
Experience from: 13 Nov 2024
Originally published on cristel.com (fr)
J. F.
29 Nov 2024
Verified review
Collected and verified by Verified Reviews
Delivery according to the order within a very satisfactory timeframe, thank you

Livraison conforme à la commande dans des délais très satisfaisants, merci
Experience from: 14 Nov 2024
Originally published on cristel.com (fr)
P. L.
29 Nov 2024
Verified review
Collected and verified by Verified Reviews
Delivery time respected and beautiful quality of the products

délai de livraison respecté et belle qualité des produits
Experience from: 15 Nov 2024
Originally published on cristel.com (fr)
C. L.
29 Nov 2024
Verified review
Collected and verified by Verified Reviews
Excellent quality, removable handle is very practical

Excellente qualité, poignée amovible très pratique
Experience from: 12 Nov 2024
Originally published on cristel.com (fr)