What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

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5 ★

C. G.
4 Dec 2024
Verified review
Collected and verified by Verified Reviews
Navigation is a bit tricky when looking for additional information. On the other hand, order tracking and delivery are perfect

La navigation est un peu délicate lorsqu'on cherche des compléments d'information. Par contre le suivi de commande et la livraison sont parfaits
Experience from: 20 Nov 2024
Originally published on cristel.com (fr)
S. B.
4 Dec 2024
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Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 19 Nov 2024
Originally published on cristel.com (fr)
L. C.
4 Dec 2024
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Nickel

Nikel
Experience from: 20 Nov 2024
Originally published on cristel.com (fr)
F. S.
4 Dec 2024
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Very easy navigation on the site

navigation très facile sur le site
Experience from: 21 Nov 2024
Originally published on cristel.com (fr)
M. A.
4 Dec 2024
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A part was missing from the delivery. No apology from customer service.

Il manquait une pièce à la livraison. Aucune excuse de la part du SAV.
Experience from: 20 Nov 2024
Originally published on cristel.com (fr)
Y. T.
4 Dec 2024
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Collected and verified by Verified Reviews
The website is clear and easy to use, which allowed me to quickly find the product I was looking for. Regarding delivery, this time, everything went very well and the deadlines were met. However, I want to point out that my previous delivery experience was catastrophic. I strongly advise against the home delivery option, as the delivery drivers from the company DPD, who are in charge of this service, were truly inefficient.

Le site est clair et facile à utiliser, ce qui m'a permis de trouver rapidement le produit que je recherchais. En ce qui concerne la livraison, cette fois-ci, tout s'est très bien passé et les délais ont été respectés. Cependant, je tiens à préciser que ma précédente expérience de livraison a été catastrophique. Je déconseille vivement le mode de livraison à domicile, car les livreurs de la société DPD, en charge de ce service, se sont vraiement inefficaces.
Experience from: 19 Nov 2024
Originally published on cristel.com (fr)
T. B.
4 Dec 2024
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The website is easy to browse, the products are very well detailed, which helps a lot in making a choice.

le site est facile a consulter les produits sont très bien détaillés, ce qui aide beaucoup pour faire son choix
Experience from: 20 Nov 2024
Originally published on cristel.com (fr)
J. D.
4 Dec 2024
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PLEASANT SITE, COMPLETE, FAST AND PROTECTED DELIVERY

SITE AGREABLE COMPLET ENVOI RAPIDE ET PROTEGE
Experience from: 3 Oct 2024
Originally published on cristel.com (fr)
V. H.
4 Dec 2024
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Collected and verified by Verified Reviews
Useful advice

des conseils utiles
Experience from: 15 Nov 2024
Originally published on cristel.com (fr)
G. F.
4 Dec 2024
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Order as described Order received on time

Commande conforme Commande reçue dans les temps
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
E. D.
4 Dec 2024
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Collected and verified by Verified Reviews
shipped on time

expédié dans les temps
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
F. G.
4 Dec 2024
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Nothing to report

rien a signaler
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
M. D.
4 Dec 2024
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Very satisfied with this order. Easy navigation. Delivery within the expected timeframe.

Très satisfait de cette commande. Navigation facile. Livraison dans les délais prévus.
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
C. H.
4 Dec 2024
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Perfect

parfait
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
J. Z.
2 Dec 2024
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Collected and verified by Verified Reviews
easy navigation to find what I was looking for

navigation facile pour trouver ce que je cherchai
Experience from: 20 Nov 2024
Originally published on cristel.com (fr)
Y. R.
2 Dec 2024
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As per the order

Conforme à la commande
Experience from: 15 Nov 2024
Originally published on cristel.com (fr)
E. B.
2 Dec 2024
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A bit expensive but good.

Un peu cher mais Bien..
Experience from: 14 Nov 2024
Originally published on cristel.com (fr)
H. L.
2 Dec 2024
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Satisfied with the order.

Satisfait de la commande.
Experience from: 19 Nov 2024
Originally published on cristel.com (fr)
M. L.
2 Dec 2024
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Nothing to report, everything is perfect.

Rien à signaler, tout est parfait.
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
C. D.
2 Dec 2024
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Perfect; speed of delivery and order processing

Parfait; rapidité livraison traitement de commande
Experience from: 19 Nov 2024
Originally published on cristel.com (fr)