What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

R. F.
9 Dec 2024
Verified review
Collected and verified by Verified Reviews
The only downside is that the package is never delivered to my home but to a relay point, which bothers me, I am 86 years old!

Seul ennui le colis n'est jamais livré à domicile mais en point relais, ceci me dérange, j'ai 86 ans!!!!
Experience from: 29 Nov 2024
Originally published on cristel.com (fr)
C. C.
9 Dec 2024
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Simple and well presented

Simple et bien présenté
Experience from: 29 Nov 2024
Originally published on cristel.com (fr)
A. B.
9 Dec 2024
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Still as good, very happy with the equipment and the delivery time

toujours aussi bien très contente du matériel et du délais de livraison
Experience from: 29 Nov 2024
Originally published on cristel.com (fr)
C. E.
9 Dec 2024
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Nothing negative to report!

Rien à signaler de négatif !
Experience from: 29 Nov 2024
Originally published on cristel.com (fr)
M. L.
9 Dec 2024
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No problem. Fast delivery.

Aucun problème Livraison rapide.
Experience from: 29 Nov 2024
Originally published on cristel.com (fr)
M. B.
9 Dec 2024
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Very satisfied with this site.

Très satisfaite de ce site.
Experience from: 29 Nov 2024
Originally published on cristel.com (fr)
X. D.
9 Dec 2024
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High-quality product, neat packaging

Produit de haute qualité emballage soigné
Experience from: 25 Nov 2024
Originally published on cristel.com (fr)
M. C.
9 Dec 2024
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Very good!

Très bien !!
Experience from: 28 Nov 2024
Originally published on cristel.com (fr)
V. R.
9 Dec 2024
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The order itself, everything is smooth, fast, perfect. On the other hand, the delivery by DPD. . This company, true to itself, is to be avoided. The delivery drivers, even though you are waiting at home, with your phone in hand, leave your order at a relay point and notify you afterwards.

La commande en tant que tel, tout est fluide rapide, parfait. Par contre la livraison par DPD. .. Cette entreprise, égale à elle même, est à fuir. Les livreurs, alors que vous attendez chez vous, devant votre téléphone, votre commande la laisse à un point relais et vous avertissent a posteriori.
Experience from: 25 Nov 2024
Originally published on cristel.com (fr)
N. C.
9 Dec 2024
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Perfect fabrication

fabrication parfaite
Experience from: 28 Nov 2024
Originally published on cristel.com (fr)
B. G.
9 Dec 2024
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Very good equipment, true to the quality your reputation deserves. Well done

Très bon matériel , fidèle à la qualité que mérite votre réputation. Bravo
Experience from: 29 Nov 2024
Originally published on cristel.com (fr)
D. V.
9 Dec 2024
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Fast and without problems

Rapide et sans problèmes
Experience from: 28 Nov 2024
Originally published on cristel.com (fr)
E. D.
9 Dec 2024
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Product quality.

Qualité des produits.
Experience from: 27 Nov 2024
Originally published on cristel.com (fr)
T. E.
9 Dec 2024
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Impossible to paste (ctrl V) the password verification during registration. It's annoying when you use a password manager because you don't want to type the 20 random characters by hand. Otherwise, the rest of the site is fine.

Impossible de coller (ctrl V) la vérification du mot de passe lors de l'inscription. C'est embêtant quand on utilise un gestionnaire de mot de passe car on n'a pas envie de saisir les 20 caractères aléatoires à la main. Sinon le reste du site est correct.
Experience from: 29 Nov 2024
Originally published on cristel.com (fr)
L. P.
9 Dec 2024
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Ref: ECP20OL small pasta cooker basket! Fantastic! Well done! After long searches, I have finally found your small stainless steel pasta cooker basket that fits perfectly inside my small Steamer Le Vitaliseur de Marion model Le Petit Robinson! I hope you will make more people happy! Don't forget to buy 2 handles!

Réf : ECP20OL petit panier cuit pâtes ! Fantastique ! Bravo !Après de longues recherches j’ai enfin trouvé votre petit panier cuit pâtes inox qui s’adapte parfaitement a l’intérieur de mon petit Cuit Vapeur Le Vitaliseur de Marion modèle Le Petit Robinson ! J’espère que vous ferez encore des heureux ! N’oubliez pas d’acheter 2 anses !
Experience from: 25 Nov 2024
Originally published on cristel.com (fr)
Y. M.
9 Dec 2024
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Be careful about the phone number registration issue when the delivery address is different from the billing address.

Attention au problème d’enregistrement du téléphone lorsque l’adresse de livraison n’est pas la même que celle de la facturation
Experience from: 20 Nov 2024
Originally published on cristel.com (fr)
I. J.
9 Dec 2024
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Delay due to forgotten shipment, we had to call back

retard par oubli d'envoi, nous avons été obligés de rappeler
Experience from: 20 Nov 2024
Originally published on cristel.com (fr)
J. S.
4 Dec 2024
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Nothing to report.

R.A.S.
Experience from: 20 Nov 2024
Originally published on cristel.com (fr)
M. S.
4 Dec 2024
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VERY GOOD

TRES BIEN
Experience from: 20 Nov 2024
Originally published on cristel.com (fr)
E. S.
4 Dec 2024
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Site easy and simple to use.

Site facile et simple d'usage.
Experience from: 20 Nov 2024
Originally published on cristel.com (fr)