What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

Authentic reviews

Because your trust is essential, all reviews undergo a rigorous control procedure, from their collection to their moderation, through to publication, to guarantee maximum reliability. Learn more

Add to your preferred sources

4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

Thanks for your feedback!

Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

3 ★

4 ★

5 ★

E. F.
14 Dec 2024
Verified review
Collected and verified by Verified Reviews
Excellent site, well-made and easy to use.

Excellent site, bien fait te facile d'emploi.
Experience from: 3 Dec 2024
Originally published on cristel.com (fr)
J. D.
14 Dec 2024
Verified review
Collected and verified by Verified Reviews
Nothing to report

Rien à signaler
Experience from: 4 Dec 2024
Originally published on cristel.com (fr)
D. M.
14 Dec 2024
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 4 Dec 2024
Originally published on cristel.com (fr)
F. L.
14 Dec 2024
Verified review
Collected and verified by Verified Reviews
Skill and speed

Compétence et rapidité
Experience from: 2 Dec 2024
Originally published on cristel.com (fr)
E. P.
14 Dec 2024
Verified review
Collected and verified by Verified Reviews
Excellent, as usual, I recommend without hesitation. Best regards

Top, RAS,comme d'habitude je recommande sans hésitation. B.cordialement
Experience from: 2 Dec 2024
Originally published on cristel.com (fr)
A. D.
14 Dec 2024
Verified review
Collected and verified by Verified Reviews
Delivery made within the deadlines and products well protected by their packaging

livraison effectuée dans les délais et produits bien protégés par leur emballage
Experience from: 28 Nov 2024
Originally published on cristel.com (fr)
A. B.
14 Dec 2024
Verified review
Collected and verified by Verified Reviews
Very good reception, package intact upon arrival

Très bonne réception, colis intact à la réception
Experience from: 31 Oct 2024
Originally published on cristel.com (fr)
P. P.
14 Dec 2024
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 28 Nov 2024
Originally published on cristel.com (fr)
V. A.
14 Dec 2024
Verified review
Collected and verified by Verified Reviews
Very easy navigation, delivery time respected, products carefully packaged.

Navigation très facile, délai de livraison respecté, produits emballés avec soin.
Experience from: 26 Nov 2024
Originally published on cristel.com (fr)
N. S.
14 Dec 2024
Verified review
Collected and verified by Verified Reviews
I will complete my set of saucepans later

Je complèterai ma série de casseroles plus tard
Experience from: 29 Nov 2024
Originally published on cristel.com (fr)
A. C.
14 Dec 2024
Verified review
Collected and verified by Verified Reviews
We bought a set of Cristel pans via LaRedoute It's a real scandal! All the food sticks, we have to spend more than 30 minutes cleaning the pans after each cooking. You call customer service and they tell you there are no solutions AVOID AT ALL COSTS DO NOT BUY

Nous avons acheter une série de poêles Cristel via LaRedoute C'est un vrai scandale !!!!! Toute la nourriture accroche, nous devons passer plus de 30 min a récupérer les poêles après chaque cuisson. Vous appelez le service client et il vous réponde qu'il n'y a pas de solutions A FUIR de toute urgence NE PAS ACHETER
Experience from: 24 Oct 2024
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to give us your feedback. Our customer service department will get back to you directly by email. Please check your spam folder. The Cristel Team
D. L.
14 Dec 2024
Verified review
Collected and verified by Verified Reviews
Very good, impeccable service, careful and attentive. I recommend!

très bien, service impeccable, soigneux et attentif. Je recommande !
Experience from: 28 Nov 2024
Originally published on cristel.com (fr)
G. S.
14 Dec 2024
Verified review
Collected and verified by Verified Reviews
First order, everything was perfect

première commande, tout fut parfait
Experience from: 29 Nov 2024
Originally published on cristel.com (fr)
O. R.
9 Dec 2024
Verified review
Collected and verified by Verified Reviews
Clear and simple

Clair et simple
Experience from: 26 Nov 2024
Originally published on cristel.com (fr)
J. W.
9 Dec 2024
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 26 Nov 2024
Originally published on cristel.com (fr)
C. C.
9 Dec 2024
Verified review
Collected and verified by Verified Reviews
simple, intuitive, complete

simple, intuitif, complet
Experience from: 28 Nov 2024
Originally published on cristel.com (fr)
B. B.
9 Dec 2024
Verified review
Collected and verified by Verified Reviews
Fast and efficient service, it's a shame that returns are at our expense.

Service rapide et efficace, dommage que les retours soient à notre charge.
Experience from: 28 Nov 2024
Originally published on cristel.com (fr)
P. L.
9 Dec 2024
Verified review
Collected and verified by Verified Reviews
Top quality. A bit expensive but good.

Top qualité ..un peu cher mais bon...
Experience from: 26 Nov 2024
Originally published on cristel.com (fr)
D. L.
9 Dec 2024
Verified review
Collected and verified by Verified Reviews
Products arrived in good condition despite very damaged packaging, due to poor padding in the main carton which was unsuitable for the products and their individual packaging.

Produits arrivés en bon état malgré un emballage très abimé, lié à un mauvais calage dans le carton principal inadapté aux produits et leurs emballages individuels.
Experience from: 26 Nov 2024
Originally published on cristel.com (fr)
E. M.
9 Dec 2024
Verified review
Collected and verified by Verified Reviews
French manufacturer of stainless steel pots, pans, sauté pans and other high-end kitchen utensils.

Ok!!
Experience from: 29 Nov 2024
Originally published on cristel.com (fr)