What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

A. R.
24 Dec 2024
Verified review
Collected and verified by Verified Reviews
Delivery date was delayed. As a result, two days were blocked.

decalage dans la date de livraison. Résultat deux jours bloqués
Experience from: 10 Dec 2024
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to give us your feedback. Our transport service will contact you directly by email to discuss the delivery. Thank you in advance for checking your inbox and your spam folder. The CRISTEL Team.
C. V.
24 Dec 2024
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It's fast

9. C est rapide
Experience from: 10 Dec 2024
Originally published on cristel.com (fr)
C. M.
24 Dec 2024
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Super fast delivery

Livraison hyper rapide
Experience from: 9 Dec 2024
Originally published on cristel.com (fr)
D. V.
24 Dec 2024
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good visibility

bonne visibilité
Experience from: 10 Dec 2024
Originally published on cristel.com (fr)
E. F.
24 Dec 2024
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Perfect

Parfait
Experience from: 9 Dec 2024
Originally published on cristel.com (fr)
B. L.
24 Dec 2024
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!!!!

!!!!
Experience from: 12 Dec 2024
Originally published on cristel.com (fr)
G. A.
24 Dec 2024
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I have been using Cristel products for about thirty years and they are perfect

J’utilise les produits Cristel depuis une trentaine d’année et ils sont parfaits
Experience from: 13 Dec 2024
Originally published on cristel.com (fr)
M. G.
24 Dec 2024
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Everything is fine, the customer service is very responsive and very friendly. The problem lies in the suggestion of pickup points which are ultimately not served by the carrier.

Tout est bien, le service client très réactif et très aimable. Le souci réside dans la proposition des points relais qui finalement ne sont pas desservis par le transporteur.
Experience from: 9 Dec 2024
Originally published on cristel.com (fr)
P. T.
24 Dec 2024
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Collected and verified by Verified Reviews
Good products, but the presentation left something to be desired. The saucepans could have been wrapped in a bag with your logo or brand on it, for example. Just a cardboard box is not fitting for a high-end product.

Bon produits, mais la présentation laissé à désirer. Les casseroles auraient pu êtres enveloppées dans un sac avec votre logo ou marque dessus par exemple.simplement un carton cela dénote pour un produit haut de gamme.
Experience from: 12 Dec 2024
Originally published on cristel.com (fr)
J. L.
24 Dec 2024
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Very satisfied, professional and responsive.

Très satisfait, professionnel et réactif.
Experience from: 11 Dec 2024
Originally published on cristel.com (fr)
M. M.
24 Dec 2024
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Efficient site for finding the product and placing the order. Preparation and shipping were very fast, perfect!

Site efficace pour trouver le produit, et passer la commande. La préparation et l'expédition ont été très rapides, parfait !
Experience from: 10 Dec 2024
Originally published on cristel.com (fr)
S. H.
24 Dec 2024
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Collected and verified by Verified Reviews
it was unclear that there was neither a handle nor a lid

c'était peu clair qu'il n'y avait ni poignée ni couvercle
Experience from: 10 Dec 2024
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for your feedback regarding your experience with our products. We are sorry if the absence of handles, grips, or lids may have caused confusion. However, we would like to clarify that, in accordance with our Cristel guarantees and the descriptions on our website, these items are not included unless otherwise stated. We take your comment into account to improve the clarity of our communications in the future. Sincerely, The customer service
F. P.
24 Dec 2024
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Collected and verified by Verified Reviews
Even better than I thought, really great, I will definitely recommend.

encore Mieux que ce que je pensai vraiment génial je vais recommander c'est sur.
Experience from: 9 Dec 2024
Originally published on cristel.com (fr)
D. S.
23 Dec 2024
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Very good, impeccable service, careful and attentive. I recommend!

Très bien, service impeccable, soigneux et attentif. Je recommande !
Experience from: 9 Dec 2024
Originally published on cristel.com (fr)
E. V.
23 Dec 2024
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Collected and verified by Verified Reviews
Hello, despite my request for home delivery, without any reason (I was home all day, the doorbell works), DPD insists on not delivering at home and systematically drops off the package at a relay point. I will not buy anything through this carrier anymore.

Bonjour, malgré ma demande d'une livraison à domicile, sans que rien ne s'y oppose (présence toute la journée, sonnette qui fonctionne) DPD s'obstine à ne pas livrer à domicile et dépose systématique le colis en point relais. Je n'achèterai plus rien via ce transporteur.
Experience from: 9 Dec 2024
Originally published on cristel.com (fr)
E. M.
23 Dec 2024
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Ordered on Sunday, delivered on Tuesday.

Commande le dimanche, livré le mardi.
Experience from: 10 Dec 2024
Originally published on cristel.com (fr)
N. P.
23 Dec 2024
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Good cleaning products. Some delivery difficulties with DPD.

Bons produits d'entretien. Quelques difficultés de livraison avec DPD.
Experience from: 25 Nov 2024
Originally published on cristel.com (fr)
E. P.
23 Dec 2024
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Collected and verified by Verified Reviews
I am satisfied with Cristel products. I already own a 26cm all-stainless steel pan for 8 years now, as well as stockpots of different sizes. I just bought a 32cm non-stick pan and plan to complete my cookware set soon.

Je suis satisfaite des produits Cristel je possède déjà une poêle tout inox taille 26 depuis déjà 8 ans et de faitouts de différentes tailles je viens d’acheter une poêle anti adhésive taille 32 cm et compte bientôt compléter mes casseroles
Experience from: 6 Dec 2024
Originally published on cristel.com (fr)
D. P.
23 Dec 2024
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It's a Christmas gift, the recipients haven't opened their package yet, so we'll talk about it again later

C’est un cadeau pour Noël, les personnes n’ont pas encore ouvert leur colis, donc nous en reparlerons plus tard
Experience from: 9 Dec 2024
Originally published on cristel.com (fr)
O. N.
23 Dec 2024
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Perfect

Parfait
Experience from: 9 Dec 2024
Originally published on cristel.com (fr)