What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

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5 ★

E. F.
31 Dec 2024
Verified review
Collected and verified by Verified Reviews
Fine.

Ras.
Experience from: 16 Dec 2024
Originally published on cristel.com (fr)
C. G.
31 Dec 2024
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Clear and precise for placing an order

Clair et précis pour passer commande
Experience from: 9 Dec 2024
Originally published on cristel.com (fr)
N. W.
31 Dec 2024
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Great

Super
Experience from: 13 Dec 2024
Originally published on cristel.com (fr)
C. D.
31 Dec 2024
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High-quality utensils

Ustensiles de grande qualité
Experience from: 16 Dec 2024
Originally published on cristel.com (fr)
V. C.
31 Dec 2024
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Collected and verified by Verified Reviews
A big thank you to your teams for respecting the delivery time! I am a fan of your products and have been using them for over 27 years. They are indestructible!

Un grand merci à vos équipes qui ont respecté le délai de livraison ! je suis fan de vos produits et les utilise depuis plus de 27 ans. Ils sont inusables !
Experience from: 17 Dec 2024
Originally published on cristel.com (fr)
F. P.
31 Dec 2024
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Perfect and quality materials

Parfait et matériaux de qualité
Experience from: 13 Dec 2024
Originally published on cristel.com (fr)
D. V.
31 Dec 2024
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Perfect

Parfait
Experience from: 13 Dec 2024
Originally published on cristel.com (fr)
C. G.
31 Dec 2024
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Order received quickly and in very good condition, as expected. I hope they like it because it's a gift.

Commande reçue rapidement et en très bon état, conforme à mes attentes j’espère que ça plaira car c’est un cadeau
Experience from: 18 Nov 2024
Originally published on cristel.com (fr)
P. T.
30 Dec 2024
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Very beautiful items, which remain a bit expensive despite everything. This limits purchases

De très beaux articles, qui restent un peu chers malgré tout. Ce qui limite les achats
Experience from: 16 Dec 2024
Originally published on cristel.com (fr)
M. C.
30 Dec 2024
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Fast delivery

Livraison rapide
Experience from: 16 Dec 2024
Originally published on cristel.com (fr)
M. S.
30 Dec 2024
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Everything is perfect EXCEPT the delivery. DPD does not respect the customer

Tout est parfait SAUF la livraison. DPD ne respecte pas le client
Experience from: 16 Dec 2024
Originally published on cristel.com (fr)
S. B.
30 Dec 2024
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Very functional and easy-to-use website.

Site très fonctionnel et facile d'utilisation.
Experience from: 16 Dec 2024
Originally published on cristel.com (fr)
S. D.
30 Dec 2024
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The order went very well, received a few days later, very good quality, I fried an egg the same evening and I confirm it doesn't stick! Since then, a few flank steaks and ribeyes have been cooked too. Very satisfied, I plan to order a 22 or 24 cm when they are available. I highly recommend 👍

La commande s'est très bien passée, reçu quelques jours après, très bonne qualité, j'ai fait un œuf sur le plat le soir même et je valide ça ne colle pas !! Depuis quelques bavettes et entrecôtes sont passées par là aussi.... très satisfait, je prévois de commander une 22 ou 24 cm qd elles seront disponibles... Je recommande vivement 👍👍👍
Experience from: 16 Dec 2024
Originally published on cristel.com (fr)
C. F.
30 Dec 2024
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Delivery as indicated. Top product and of unparalleled quality! I recommend

Livraison comme indiquée. Produit au top et d'une qualité inégalée ! Je recommande
Experience from: 16 Dec 2024
Originally published on cristel.com (fr)
A. D.
30 Dec 2024
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I am very satisfied

Je suis très satisfaite
Experience from: 16 Dec 2024
Originally published on cristel.com (fr)
B. M.
30 Dec 2024
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Easy and very explicit navigation. Bravo

Navigation facile et très explicite. Bravo
Experience from: 16 Dec 2024
Originally published on cristel.com (fr)
A. B.
30 Dec 2024
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Excellent product and perfect service.

Excellent produit et service parfait.
Experience from: 9 Dec 2024
Originally published on cristel.com (fr)
E. G.
30 Dec 2024
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Ergonomic, you can find what you want very easily

Ergonomique, on trouve très facilement ce que l'on veut
Experience from: 16 Dec 2024
Originally published on cristel.com (fr)
F. S.
30 Dec 2024
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An online site that allows neither returns to the store nor return shipping is outside the market offering and the expectations of a customer ordering online.

Un site en ligne qui ne permet ni le retour en boutique ni la prise en charge du retour est en dehors de l’offre du marché et des attentes d’un client qui commande en ligne
Experience from: 11 Dec 2024
Originally published on cristel.com (fr)
V. A.
30 Dec 2024
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I would have liked to know a bit more about the progress of my order

J'aurais aimé savoir un peu plus d'information sur l'avancement de ma commande
Experience from: 13 Dec 2024
Originally published on cristel.com (fr)