What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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J. A.
6 Feb 2025
Verified review
Collected and verified by Verified Reviews
Explicit site

Site explicite
Experience from: 22 Jan 2025
Originally published on cristel.com (fr)
P. C.
6 Feb 2025
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Collected and verified by Verified Reviews
I bought a stainless steel pan and its lid as a gift. In the delivered package, which was labeled "2 items", there was only 1, the lid.

J’ai acheté une poêle inox et son couvercle pour faire un cadeau. Dans le paquet livré sur lequel il était écrit « 2 articles », il n’y en avait qu’1 seul, le couvercle.
Experience from: 23 Jan 2025
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello Paul, Thank you for taking the time to give us your feedback. Our customer service team will get back to you directly by email. Please check your spam folder. The Cristel Team
B. G.
6 Feb 2025
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High quality product. Totally worth the price.

Produit de grande qualité. Valent totalement le prix.
Experience from: 22 Jan 2025
Originally published on cristel.com (fr)
S. B.
5 Feb 2025
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Very easy to access. Perfect for me.

Très facile d'accès. Parfait pour moi.
Experience from: 23 Jan 2025
Originally published on cristel.com (fr)
N. D.
5 Feb 2025
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Very nice website and practical to use. However, the "gift voucher" option is missing at checkout.

Très joli site et pratique d'utilisation. Néanmoins, il manque l'option "chèque cadeau" au moment du règlement.
Experience from: 22 Jan 2025
Originally published on cristel.com (fr)
N. B.
5 Feb 2025
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I waited a very long time to be able to order these 3 saucepans! Item always unavailable

J ai attendu très longtemps pour pouvoir commander ces 3 casseroles ! Toujours article indisponible
Experience from: 23 Jan 2025
Originally published on cristel.com (fr)
A. S.
5 Feb 2025
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Very average overall: - Delivery: slow, - Pan: quality stainless steel so heavy pan but warped base so unsuitable for induction. Furthermore, the edges of said pan are not high enough (very quickly, successive overflows: in short, it can only be used for fried eggs, not even for crepes since the stainless steel "sticks" very quickly and burns without fat), - The handle (purchased separately, for an additional 20 euros) is

Très moyen en général : - Livraison : lente, - Poële : inox de qualité donc poële lourde mais fond bombé donc inadéquate sur induction. Qui plus est, les bords de ladite poële ne sont pas assez hauts (très rapidement, débordements successifs : en bref, ne peut servir qu'à des oeufs au plat, même pas à des crêpes puisque l'inox "accroche" très vite et brûle sans matière grasse), - Le manche (acquis à part, moyennant 20 euros supplémentaires) a "du jeu" et ne passe pas au lave-vaisselle... En résumé, prix surfait, injustifié à mon sens...
Experience from: 21 Jan 2025
Originally published on cristel.com (fr)
R. B.
30 Jan 2025
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Very good quality

Très bonne qualité
Experience from: 21 Jan 2025
Originally published on cristel.com (fr)
A. D.
30 Jan 2025
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Excellent

Excellent
Experience from: 22 Jan 2025
Originally published on cristel.com (fr)
J. V.
30 Jan 2025
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My new stainless steel sauté pan has joined my 30-year-old set of Cristel saucepans. Still the same quality, I really love Cristel.

Ma nouvelle sauteuse inox a rejoint ma série de casseroles Cristel de 30 ans d"age. Toujours la même qualité, j'aime vraiment Cristel.
Experience from: 21 Jan 2025
Originally published on cristel.com (fr)
A. T.
30 Jan 2025
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Website very easy to use. Very fast delivery. Merchandise very well packaged.

Site internet très facile à utiliser. Livraison très rapide. Marchandise très bien emballée.
Experience from: 21 Jan 2025
Originally published on cristel.com (fr)
I. R.
30 Jan 2025
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Very good products. I recommend.

Très bons produits. Je recommande.
Experience from: 21 Jan 2025
Originally published on cristel.com (fr)
A. R.
30 Jan 2025
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I've been using Cristel for over 10 years and it's perfect

J'utilise Cristel depuis plus de 10 ans et c'est parfait
Experience from: 21 Jan 2025
Originally published on cristel.com (fr)
P. B.
30 Jan 2025
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xxxxxxx

xxxxxxx
Experience from: 16 Jan 2025
Originally published on cristel.com (fr)
J. R.
30 Jan 2025
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Ease of finding a spare part.

facilité pour trouvé une pièce de rechange.
Experience from: 20 Jan 2025
Originally published on cristel.com (fr)
M. G.
30 Jan 2025
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Very satisfied. I already knew this brand

Très satisfaite. Je connaissais déjà cette marque
Experience from: 20 Jan 2025
Originally published on cristel.com (fr)
J. A.
30 Jan 2025
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Bravo for the website and the stainless steel products, but one star less for the price, and no discount or loyalty program if you make multiple purchases...

Bravo le site et les produits inox , mais une étoile en moins pour le prix , et pas de remise ou fidélité si plusieurs achats …
Experience from: 20 Jan 2025
Originally published on cristel.com (fr)
J. L.
30 Jan 2025
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My order wasn't placed on the 15th, but on January 6th! I sent an email on the 15th to complain, and as a result, my package was sent the same day. This means my order had been forgotten! Order service needs to be reviewed... Best regards

Ma commande ne date pas du 15 mais du 6 janvier !!!! J ai envoyé un mail le 15 pour me plaindre et du coup mon colis est parti le jour même . Ce qui signifie que ma commande.avait été oubliée !!! Service commande à revoir……bien cordialement
Experience from: 15 Jan 2025
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, We understand your dissatisfaction and sincerely apologize. Following our year-end closure, we did indeed receive a large volume of orders, which extended processing times. However, we want to assure you that your order has not been forgotten. We sincerely regret this unusual delay and thank you for your patience and understanding. Cristel Customer Service

Reply from J. L.

Message received and I fully agree with your explanation, as my order was placed right after the holidays and the service was surely overwhelmed. Thank you for your reply. Best regards, LUZORO JP

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V. R.
30 Jan 2025
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Pleasant site, customer service that answers the phone (that's rare these days.), impeccable delivery.

Site agréable, service client qui répond au téléphone (c'est devenu rare...), livraison impeccable.
Experience from: 14 Jan 2025
Originally published on cristel.com (fr)
M. C.
30 Jan 2025
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Great

Super
Experience from: 20 Jan 2025
Originally published on cristel.com (fr)