What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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C. C.
8 Feb 2025
Verified review
Collected and verified by Verified Reviews
Nothing to report.

R A S
Experience from: 28 Jan 2025
Originally published on cristel.com (fr)
J. A.
7 Feb 2025
Verified review
Collected and verified by Verified Reviews
Well-made site

Site bien fait
Experience from: 27 Jan 2025
Originally published on cristel.com (fr)
O. D.
7 Feb 2025
Verified review
Collected and verified by Verified Reviews
Very clear website.

Site très clair.
Experience from: 27 Jan 2025
Originally published on cristel.com (fr)
S. M.
7 Feb 2025
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The website is in line with their products: perfect, clean, exhaustive, and elegant.

Le site est à l'image de leurs produits : parfait, épuré, exhaustif et élégant.
Experience from: 31 Jan 2025
Originally published on cristel.com (fr)
D. G.
7 Feb 2025
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Collected and verified by Verified Reviews
Super quality. Good listening and support from telephone services: Bravo

Super Qualité . Bonne écoute et prise en charge des services téléphoniques : Bravo
Experience from: 27 Jan 2025
Originally published on cristel.com (fr)
D. G.
7 Feb 2025
Verified review
Collected and verified by Verified Reviews
very easy to make your choice on the site

très facile de faire son choix sur le site
Experience from: 28 Jan 2025
Originally published on cristel.com (fr)
M. M.
7 Feb 2025
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Top as usual

Top comme d’habitude
Experience from: 27 Jan 2025
Originally published on cristel.com (fr)
D. R.
7 Feb 2025
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Practical and good product presentation

Pratique et bonnes présentation des produits
Experience from: 27 Jan 2025
Originally published on cristel.com (fr)
P. M.
7 Feb 2025
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Collected and verified by Verified Reviews
High-end although expensive

haut de gamme quoique cher en prix
Experience from: 31 Jan 2025
Originally published on cristel.com (fr)
G. D.
7 Feb 2025
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Collected and verified by Verified Reviews
Very complete and fluid site

Site très complet et fluide
Experience from: 30 Jan 2025
Originally published on cristel.com (fr)
J. G.
6 Feb 2025
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Collected and verified by Verified Reviews
As expected, it's perfect.

Comme prévu c’est parfaitk
Experience from: 28 Jan 2025
Originally published on cristel.com (fr)
F. Z.
6 Feb 2025
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Perfect

Parfait
Experience from: 28 Jan 2025
Originally published on cristel.com (fr)
J. L.
6 Feb 2025
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Collected and verified by Verified Reviews
The website is clear, however I would like to choose the carrier, because in my case it was DPD who, instead of delivering to my home as planned, delivered to a relay point 15 km away.

le site est clair , par contre je souhaiterais choisir le transporteur , car dans mon cas c'é tait DPD qui au lieu de me livrer chez moi comme prévu il a livré dans un point relais à 15 kms .
Experience from: 28 Jan 2025
Originally published on cristel.com (fr)
J. S.
6 Feb 2025
Verified review
Collected and verified by Verified Reviews
The website is clear.

Le site est clair.
Experience from: 27 Jan 2025
Originally published on cristel.com (fr)
G. L.
6 Feb 2025
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Collected and verified by Verified Reviews
Nothing to complain about…. Everything went very well.

Rien à redire…. Tout c’est très bien passé.
Experience from: 29 Jan 2025
Originally published on cristel.com (fr)
M. M.
6 Feb 2025
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Navigation a bit difficult... for me... but items are very well detailed and perfectly documented.

Navigation un peu laborieuse …pour moi…mais articles très bien détaillés et parfaitement documentés.
Experience from: 30 Jan 2025
Originally published on cristel.com (fr)
V. S.
6 Feb 2025
Verified review
Collected and verified by Verified Reviews
Very good quality, the price is justified

De très bonne qualité le prix est justifié
Experience from: 30 Jan 2025
Originally published on cristel.com (fr)
C. T.
6 Feb 2025
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Collected and verified by Verified Reviews
Fast, efficient, no issues with delivery to a pickup point. Product well packaged. Second order placed with Cristel and I am just as satisfied with the products, which appear to be of excellent quality, even if, a small downside, it's an investment. But I am delighted with my purchases.

Rapide, efficace, aucun souci pour la livraison faite en relais colis. Produit bien emballé. 2ème commande faite chez Cristel et je suis aussi satisfaite des produits qui paraissent d'excellente qualité même si, petit point négatif, c'est un investissement. Mais je suis ravie de mes achats.
Experience from: 28 Jan 2025
Originally published on cristel.com (fr)
M. M.
6 Feb 2025
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Collected and verified by Verified Reviews
Very intuitive website

site Internet très intuitif
Experience from: 24 Jan 2025
Originally published on cristel.com (fr)
C. L.
6 Feb 2025
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Collected and verified by Verified Reviews
Delivery on time. Package very well packed, no risk to the equipment

Livraison dans les temps. colis très bien emballé aucun risque pour le matériel
Experience from: 27 Jan 2025
Originally published on cristel.com (fr)