What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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O. L.
28 Feb 2025
Verified review
Collected and verified by Verified Reviews
Excellent site, fast delivery

Excellent site, livraison rapide
Experience from: 17 Feb 2025
Originally published on cristel.com (fr)
S. D.
28 Feb 2025
Verified review
Collected and verified by Verified Reviews
Very good, fast and product as described

Trés bien, rapide et produit conforme
Experience from: 20 Feb 2025
Originally published on cristel.com (fr)
J. B.
28 Feb 2025
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Collected and verified by Verified Reviews
I recommend

je recommande
Experience from: 21 Feb 2025
Originally published on cristel.com (fr)
S. B.
28 Feb 2025
Verified review
Collected and verified by Verified Reviews
Easy-to-navigate site, orders processed quickly, at least when the material is not out of stock. I recommend this serious site.

Site facile à surfer, commandes traitées rapidement, du moins quand le matériel n'est pas en rupture de stock. Je recommande site sérieux.
Experience from: 17 Feb 2025
Originally published on cristel.com (fr)
L. L.
28 Feb 2025
Verified review
Collected and verified by Verified Reviews
Quality and aesthetics

Qualité et esthétisme
Experience from: 17 Feb 2025
Originally published on cristel.com (fr)
C. R.
28 Feb 2025
Verified review
Collected and verified by Verified Reviews
Excellent quality products

Produits d'excellente qualité
Experience from: 21 Feb 2025
Originally published on cristel.com (fr)
N. B.
28 Feb 2025
Verified review
Collected and verified by Verified Reviews
A website is never perfect for everyone, but this one is quite well done.

Un site n'est jamais parfait pour tout le monde, mais celui ci est assez bien fait.
Experience from: 21 Feb 2025
Originally published on cristel.com (fr)
C. B.
28 Feb 2025
Verified review
Collected and verified by Verified Reviews
Very well-made site, simple, easy to use. With lots of advice for making your choice Thank you Cristel

Site très bien fait ,simple ,facile d'utilisation. Avec beaucoup de conseils pour faire son choix Merci Cristel
Experience from: 19 Feb 2025
Originally published on cristel.com (fr)
P. G.
28 Feb 2025
Verified review
Collected and verified by Verified Reviews
Easy ordering and fast delivery. On the other hand, other products were not available...

Commande aisée et livraison rapide . Par contre d’autres produits n’étaient pas disponibles …
Experience from: 21 Feb 2025
Originally published on cristel.com (fr)
K. D.
28 Feb 2025
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Collected and verified by Verified Reviews
Very good and clear. Too bad there are so many shortages of products.

Très bien et clair. Dommage qu'il y ait autant de penurie sur les produits.
Experience from: 18 Feb 2025
Originally published on cristel.com (fr)
S. R.
28 Feb 2025
Verified review
Collected and verified by Verified Reviews
VERY GOOD

TRES BIEN
Experience from: 17 Feb 2025
Originally published on cristel.com (fr)
M. M.
28 Feb 2025
Verified review
Collected and verified by Verified Reviews
Nothing to report: delivery time met. Product meets expectations.

RAS : délai respecté. produit conforme aux attentes
Experience from: 17 Feb 2025
Originally published on cristel.com (fr)
J. B.
28 Feb 2025
Verified review
Collected and verified by Verified Reviews
Very fast delivery, careful packaging.

Livraison très rapide, emballage soigné.
Experience from: 14 Feb 2025
Originally published on cristel.com (fr)
A. L.
28 Feb 2025
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Collected and verified by Verified Reviews
Order not sent as stated by email, until I called back, dimension too small because the pan is beveled so you have to remove another 3cm, no home delivery even though I was present convalescing and unable to move, I had to send other people to pick up my packages, I have a saucepan that keeps black marks after use

Commande non envoyée comme dit par mail, jusqu'à ce que je rappelle, dimension trop petite car poêle biseautee donc il faut enlever encore 3cm , aucune livraison à domicile alors que j'étais présente en convalescence ne pouvant me déplacer g dû envoyer d'autres personnes chercher mes colis , j'ai une casserole qui garde des traces noires après utilisation
Experience from: 14 Feb 2025
Originally published on cristel.com (fr)
N. D.
28 Feb 2025
Verified review
Collected and verified by Verified Reviews
Super fast shipping (even faster than advertised on the site). All product details were clearly indicated on the site.

Envoi hyper rapide (même plus rapide qu'annoncé sur le site). Tous les détails des produits étaient bien indiqués sur le site
Experience from: 10 Feb 2025
Originally published on cristel.com (fr)
A. M.
25 Feb 2025
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Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 13 Feb 2025
Originally published on cristel.com (fr)
Y. V.
24 Feb 2025
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Collected and verified by Verified Reviews
Order and delivery were great

Commande et livraison au top
Experience from: 17 Feb 2025
Originally published on cristel.com (fr)
F. M.
24 Feb 2025
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Collected and verified by Verified Reviews
t Very good, impeccable delivery. Clear search site

t Tres bien livraison impeccable.Site de recherche claire
Experience from: 13 Feb 2025
Originally published on cristel.com (fr)
A. P.
24 Feb 2025
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Delivery on time and very careful packaging

Livraison dans les temps et emballage très soigné
Experience from: 11 Feb 2025
Originally published on cristel.com (fr)
B. B.
22 Feb 2025
Verified review
Collected and verified by Verified Reviews
Perfect order, delivery, pan!

Parfait commande livraison poêle !
Experience from: 11 Feb 2025
Originally published on cristel.com (fr)