What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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J. H.
6 Mar 2025
Verified review
Collected and verified by Verified Reviews
Very good telephone reception

Très bon accueil téléphonique
Experience from: 27 Feb 2025
Originally published on cristel.com (fr)
C. C.
5 Mar 2025
Verified review
Collected and verified by Verified Reviews
ORDER RECEIVED VERY QUICKLY & PERFECTLY PACKAGED/PROTECTED. EXPENSIVE PRODUCTS BUT THE QUALITY IS THERE! AND IT'S TOP LIFETIME WARRANTY!

COMMANDE RECUE TRES RAPIDEMENT & PARFAITEMENT EMBALLEE/PROTEGEE. PRODUITS CHERS MAIS LA QUALITE EST LA ! ET C'EST GARANTIE A VIE TOP !
Experience from: 26 Feb 2025
Originally published on cristel.com (fr)
C. R.
5 Mar 2025
Verified review
Collected and verified by Verified Reviews
Site well built, fast delivery, nothing to report

Site bien construit, livraison rapide RAS
Experience from: 26 Feb 2025
Originally published on cristel.com (fr)
J. F.
5 Mar 2025
Verified review
Collected and verified by Verified Reviews
Clear and pleasant website. And as usual, very fast delivery.

Site clair et agréable. Et comme d’habitude livraison très rapide.
Experience from: 26 Feb 2025
Originally published on cristel.com (fr)
M. S.
5 Mar 2025
Verified review
Collected and verified by Verified Reviews
Great! So happy

Super ! Trop contente
Experience from: 26 Feb 2025
Originally published on cristel.com (fr)
M. P.
5 Mar 2025
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Collected and verified by Verified Reviews
Very good for the website and the order, however the delivery was made the day after the initially planned date.

Très bien pour le site et la commande, toutefois la livraison à été faite le lendemain du jour prévu initialement.
Experience from: 26 Feb 2025
Originally published on cristel.com (fr)
S. T.
5 Mar 2025
Verified review
Collected and verified by Verified Reviews
Great for everything except delivery. DPD did not respect the home delivery request even though I was present.

TB pour tout sauf la livraison. DPD n’a pas respecté la demande de livraison à domicile alors que j’étais présente.
Experience from: 26 Feb 2025
Originally published on cristel.com (fr)
A. D.
4 Mar 2025
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Fast delivery and the products live up to expectations!

Livraison rapide et les produits à la hauteur des attentes !
Experience from: 25 Feb 2025
Originally published on cristel.com (fr)
C. F.
4 Mar 2025
Verified review
Collected and verified by Verified Reviews
Very good

Très bie
Experience from: 25 Feb 2025
Originally published on cristel.com (fr)
P. M.
4 Mar 2025
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We have had products from this brand for a long time, they are always of very good quality, even today.

Nous avons depuis longtemps de cette marque, c'est toujours de la très bonne qualité même aujourd'hui
Experience from: 25 Feb 2025
Originally published on cristel.com (fr)
F. B.
4 Mar 2025
Verified review
Collected and verified by Verified Reviews
No delivery problems, package in perfect condition.

Pas de problème de livraison colis en parfait état.
Experience from: 25 Feb 2025
Originally published on cristel.com (fr)
J. S.
4 Mar 2025
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 25 Feb 2025
Originally published on cristel.com (fr)
B. G.
4 Mar 2025
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Fast and careful delivery

Livraison rapide et soignée
Experience from: 25 Feb 2025
Originally published on cristel.com (fr)
C. V.
4 Mar 2025
Verified review
Collected and verified by Verified Reviews
Perfect, record delivery times even though an alert announced a delay was to be expected! Perhaps make an effort with the excessive packaging, there was really a very, very big box!.

Parfait, délais records alors qu'une alerte annonçait un retard à prévoir! Peut-être faire un effort au niveau du sur emballage là, il y avait vraiment un très très gros carton!...
Experience from: 19 Feb 2025
Originally published on cristel.com (fr)
M. M.
4 Mar 2025
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Collected and verified by Verified Reviews
Easy navigation on the merchant website.

Navigation aisée sur le site marchand.
Experience from: 25 Feb 2025
Originally published on cristel.com (fr)
C. D.
3 Mar 2025
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 24 Feb 2025
Originally published on cristel.com (fr)
J. O.
3 Mar 2025
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Very fast delivery. Super product

Livraison très rapide . Produit super
Experience from: 24 Feb 2025
Originally published on cristel.com (fr)
J. D.
2 Mar 2025
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Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 18 Feb 2025
Originally published on cristel.com (fr)
L. G.
1 Mar 2025
Verified review
Collected and verified by Verified Reviews
Order received quickly, very good quality product

Commande reçue rapidement, produit de très bonne qualité
Experience from: 18 Feb 2025
Originally published on cristel.com (fr)
A. L.
28 Feb 2025
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 17 Feb 2025
Originally published on cristel.com (fr)