What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

3 ★

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5 ★

M. D.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
Great packaging. Everything is there, perfect delivery.

Emballage formidable. Tout y est, livraison parfaite.
Experience from: 4 Mar 2025
Originally published on cristel.com (fr)
M. A.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
The site does not display correctly on my tablet screen. When I click on a product to add it to my cart or get more details, I have to guess on my own that it appears on the right and that I have to scroll my screen.

Le site n'apparaît pas correctement à l'écran de ma tablette. Lorsque je clique sur un produit pour l'ajouter au panier ou avoir plus de détails, il faut que je devine seule que cela apparaît sur la droite et que je décale mon écran...
Experience from: 28 Feb 2025
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you very much for your feedback and for taking the time to share your experience. We are sorry for the display issues you are experiencing on your tablet. Rest assured that we have taken good note of your comment and will contact our developer to correct this display problem. We are doing our best to improve navigation on our site. Thank you again for your patience and understanding. Do not hesitate to contact us again if you have any other questions. Best regards, The Cristel Team
B. D.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
Smooth navigation, product well packaged and meets my expectations; small downside, DPD is not the best choice for delivery (late) in our area. Prefer Chronopost from the same group

Navigation fluide, produit bien emballé et correspondant à mon attente ; petit bémol, DPD n'est pas le meilleur choix pour la livraison (tardive) sur notre secteur. Privilégier Chronopost du même groupe
Experience from: 28 Feb 2025
Originally published on cristel.com (fr)
M. P.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
Phone & email contact "Magdalena" perfect

interlocutrice téléphone mail "Magdalena" parfaite
Experience from: 4 Mar 2025
Originally published on cristel.com (fr)
A. G.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
Fast delivery, well-packaged parcel, and very high-quality product. I am very satisfied with my purchase.

Livraison rapide, colis bien emballé, et produit de très belle qualité. Je suis très satisfaite de mon achat.
Experience from: 3 Mar 2025
Originally published on cristel.com (fr)
M. M.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
Good quality pan Maybe a bit expensive

Pôle de bonne qualité Peut-être un peu chère
Experience from: 26 Feb 2025
Originally published on cristel.com (fr)
F. G.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
You have to catch them at the right time because their products are often victims of their success. Shipping, packaging, top quality.

Il faut tomber au bon moment car souvent leurs produits sont victimes de leur succès. Envoi, emballage, qualité au top.
Experience from: 4 Mar 2025
Originally published on cristel.com (fr)
S. M.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
Sometimes there are not enough shots to choose an item.

Il manque parfois des prises de vue permettant de choisir un article.
Experience from: 4 Mar 2025
Originally published on cristel.com (fr)
A. D.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
Practical

Pratique
Experience from: 3 Mar 2025
Originally published on cristel.com (fr)
P. D.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
The logistics handled by DPD did not live up to Cristel products. It's a bit of a shame.

La logistique assurée par DPD n'a pas été à la hauteur des produits Cristel. C'est un peu dommage.
Experience from: 5 Mar 2025
Originally published on cristel.com (fr)
F. D.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
Very good

Très Bien
Experience from: 4 Mar 2025
Originally published on cristel.com (fr)
D. Z.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
Nothing particular to report

Rien à signaler de particulier
Experience from: 5 Mar 2025
Originally published on cristel.com (fr)
X. P.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
Fast and serious service

Service rapide et sérieux
Experience from: 6 Mar 2025
Originally published on cristel.com (fr)
C. S.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
Very well-made site, clear, intuitive and very easy to use.

Site très bien fait, clair, intuitif et très facile d'utilisation.
Experience from: 4 Mar 2025
Originally published on cristel.com (fr)
E. V.
15 Mar 2025
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Collected and verified by Verified Reviews
Loyal to this company for over 20 years

Fidèle à cette entreprise depuis plus de 20ans
Experience from: 25 Feb 2025
Originally published on cristel.com (fr)
H. M.
15 Mar 2025
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Collected and verified by Verified Reviews
Impeccable

impeccable
Experience from: 25 Feb 2025
Originally published on cristel.com (fr)
J. F.
15 Mar 2025
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Collected and verified by Verified Reviews
Shipping was more than well protected and within the indicated time. The site is simple to use for ordering.

Envoi plus que bien protégé et dans le temps indiqué pour commander le cite est simple d'utilisation
Experience from: 25 Feb 2025
Originally published on cristel.com (fr)
I. D.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
Very good, impeccable service, careful and attentive. I recommend!

Très bien, service impeccable, soigneux et attentif. Je recommande !
Experience from: 25 Feb 2025
Originally published on cristel.com (fr)
V. T.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
clear navigation on the site

navigation limpide su site
Experience from: 28 Jan 2025
Originally published on cristel.com (fr)
F. V.
7 Mar 2025
Verified review
Collected and verified by Verified Reviews
Very good products with an option for every budget

Très bons produits avec un accès pour chaque bourse
Experience from: 28 Feb 2025
Originally published on cristel.com (fr)