What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

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S. B.
25 Mar 2025
Verified review
Collected and verified by Verified Reviews
Precise, clear information, photos very representative of the real product.

Renseignements précis, clair, photos très représentatives du réel.
Experience from: 7 Mar 2025
Originally published on cristel.com (fr)
X. P.
25 Mar 2025
Verified review
Collected and verified by Verified Reviews
Responsive

Réactif
Experience from: 11 Mar 2025
Originally published on cristel.com (fr)
A. R.
25 Mar 2025
Verified review
Collected and verified by Verified Reviews
Excellent kitchenware. Professional shop offering very high quality items. The after-sales service is attentive.

Excellents matériels de cuisine. Boutique professionnelle proposant des articles de très grande qualité. Le service après vente est à l'écoute.
Experience from: 7 Mar 2025
Originally published on cristel.com (fr)
P. M.
25 Mar 2025
Verified review
Collected and verified by Verified Reviews
Sometimes difficult to understand what distinguishes one range from another, but overall well-built and rich in usage tips

Parfois difficile de comprendre ce qui distingue une gamme d'une autre mais globalement bien construit et riche en conseils d'utilisation
Experience from: 5 Mar 2025
Originally published on cristel.com (fr)
D. L.
25 Mar 2025
Verified review
Collected and verified by Verified Reviews
Perfect! For now, no issues cleaning the saucepans and frying pans even after reheating a dish! No coating disintegrating and ending up in food. I really recommend it, very good quality products.

Parfait ! Pour le moment, aucun soucis pour le nettoyage des casseroles et poêles même après un plat réchauffé ! Pas de revêtement qui se désagrège et se retrouve dans l'alimentation Je conseil vraiment, produits de très bonne qualité
Experience from: 5 Mar 2025
Originally published on cristel.com (fr)
V. C.
25 Mar 2025
Verified review
Collected and verified by Verified Reviews
Easy!

Facile !
Experience from: 11 Mar 2025
Originally published on cristel.com (fr)
N. F.
21 Mar 2025
Verified review
Collected and verified by Verified Reviews
Site accessible and understandable. A plus for the comparison of the different ranges according to usage.

Site accessible et compréhensible. Un plus pour le comparatif des différentes gammes en fonction du l'usage.
Experience from: 10 Mar 2025
Originally published on cristel.com (fr)
S. S.
21 Mar 2025
Verified review
Collected and verified by Verified Reviews
Simple site, easy to use. I bought my first pan in a store, the next 2 online.

site simple , facile d'utilisation. J'ai acheté ma premiere poele en magasin , les 2 suivantes sur internet
Experience from: 7 Mar 2025
Originally published on cristel.com (fr)
L. S.
21 Mar 2025
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Collected and verified by Verified Reviews
Super

Super
Experience from: 5 Mar 2025
Originally published on cristel.com (fr)
E. C.
21 Mar 2025
Verified review
Collected and verified by Verified Reviews
Very clear site. Very precise information on the quality of the items. Fast delivery.

Site très clair.Informations sur la qualité des articles très précises.Livraison rapide.
Experience from: 7 Mar 2025
Originally published on cristel.com (fr)
R. F.
21 Mar 2025
Verified review
Collected and verified by Verified Reviews
I am still waiting for my package delivery. I had to reschedule the delivery from February 8th, it was moved to Saturday, February 15th!

J attends toujours la livraison de mon colis. J ai du reprogrammer la livraison du 8 février c est passé au samedi 15 février !
Experience from: 7 Mar 2025
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, We are sincerely sorry to hear that you encountered problems with the delivery of your package. We understand how frustrating this can be. In such cases, please do not hesitate to contact us so that we can take the necessary steps with the carrier. Sincerely, The Cristel Team
V. B.
21 Mar 2025
Verified review
Collected and verified by Verified Reviews
Products are compliant and delivered within the announced deadlines. Packaging protected my items well.

Produits conformes et mise en livraison dans les délais annoncés. Emballage ayant bien protégé mes articles.
Experience from: 5 Mar 2025
Originally published on cristel.com (fr)
M. C.
21 Mar 2025
Verified review
Collected and verified by Verified Reviews
Beautiful, effective equipment

Beau matériel efficace
Experience from: 5 Mar 2025
Originally published on cristel.com (fr)
G. C.
21 Mar 2025
Verified review
Collected and verified by Verified Reviews
TR7S SATISFIED? THANK YOU

TR7S SATISFAITE ? MERCI
Experience from: 6 Mar 2025
Originally published on cristel.com (fr)
W. M.
21 Mar 2025
Verified review
Collected and verified by Verified Reviews
Very good site, fast shipping.

Très bon site, envoie rapide.
Experience from: 3 Mar 2025
Originally published on cristel.com (fr)
C. G.
21 Mar 2025
Verified review
Collected and verified by Verified Reviews
Aesthetic and high-performing pan, fast delivery

Poêle esthétique et performante livraison rapide
Experience from: 3 Mar 2025
Originally published on cristel.com (fr)
A. A.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
Perfect and very fast shipping

Parfait et envoi très rapide
Experience from: 6 Mar 2025
Originally published on cristel.com (fr)
M. R.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
Very well-made site, and the service is responsive

Site très bien fait, et le service est réactif
Experience from: 3 Mar 2025
Originally published on cristel.com (fr)
J. B.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
A bit complicated to navigate at first, but once you understand the site's structure, it gets better.

un peu compliqué d'y naviguer au début mais une fois qu'on a compris l'arborescence du site ça va mieux
Experience from: 7 Mar 2025
Originally published on cristel.com (fr)
C. P.
15 Mar 2025
Verified review
Collected and verified by Verified Reviews
Very good, fast delivery and quality product.

Très bien, livraison rapide et produit de qualité.
Experience from: 28 Feb 2025
Originally published on cristel.com (fr)