What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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P. H.
15 Apr 2025
Verified review
Collected and verified by Verified Reviews
Everything is perfect, from discovering the site to delivery, including the order, and the customer service (exemplarily friendly). Thank you.

Tout est parfait, de la découverte du site à la livraison, en passant par la commande, le service client (d'une amabilité exemplaire). Merci.
Experience from: 7 Apr 2025
Originally published on cristel.com (fr)
J. D.
15 Apr 2025
Verified review
Collected and verified by Verified Reviews
clear site

site clair
Experience from: 7 Apr 2025
Originally published on cristel.com (fr)
F. Q.
14 Apr 2025
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Smooth navigation on the site, clear explanations, logical links. Perfect order tracking.

Navigation fluide sur le site, explications claires, liens logiques. Suivi de commande parfait.
Experience from: 3 Apr 2025
Originally published on cristel.com (fr)
J. M.
14 Apr 2025
Verified review
Collected and verified by Verified Reviews
Excellent quality A real pleasure to cook with Cristel

Excellente qualité Un vrai bonheur de cuisiner avec Cristel
Experience from: 7 Apr 2025
Originally published on cristel.com (fr)
C. C.
14 Apr 2025
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Collected and verified by Verified Reviews
Very good, the promise is kept. Tested this morning, the pancakes did not stick.

Très bien la promesse est tenue Testé ce matin les crêpes n’ont pas collés
Experience from: 3 Apr 2025
Originally published on cristel.com (fr)
P. T.
14 Apr 2025
Verified review
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Very responsive and of course top quality, I love it

Très réactif et bien sûr le top de la qualité j'adore
Experience from: 7 Apr 2025
Originally published on cristel.com (fr)
V. R.
14 Apr 2025
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Collected and verified by Verified Reviews
Very good. Clear.

Très bien. Clair.
Experience from: 7 Apr 2025
Originally published on cristel.com (fr)
P. B.
14 Apr 2025
Verified review
Collected and verified by Verified Reviews
Cristel always lives up to my expectations. Thank you

Cristel toujours à la hauteur de mes attentes. Merci
Experience from: 7 Apr 2025
Originally published on cristel.com (fr)
D. B.
12 Apr 2025
Verified review
Collected and verified by Verified Reviews
Site where you can discover lots of tips. Top

Site ou l’on découvre plein d’astuces. Top
Experience from: 12 Mar 2025
Originally published on cristel.com (fr)
J. I.
11 Apr 2025
Verified review
Collected and verified by Verified Reviews
The website navigation is pleasant and well done, impeccable service!

la navigation sur le site est agréable et bien fait , service impeccable !
Experience from: 4 Apr 2025
Originally published on cristel.com (fr)
J. Z.
11 Apr 2025
Verified review
Collected and verified by Verified Reviews
Handle scratched, due to packaging. The parts were scattered in the main box.

Poigné rayé , du à l 'emballage. Les pièces étaient dispersées dans le carton principale.
Experience from: 3 Apr 2025
Originally published on cristel.com (fr)
C. B.
11 Apr 2025
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 4 Apr 2025
Originally published on cristel.com (fr)
H. O.
2 Apr 2025
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Collected and verified by Verified Reviews
Wanted product found without problem.

Produit voulu trouvé sans problème.
Experience from: 18 Mar 2025
Originally published on cristel.com (fr)
K. V.
29 Mar 2025
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Agreed! Beautiful product for a new culinary adventure. Thanks also to Cristel's customer service for helping me out with my mistake! Thanks, people from Franche-Comté!

Conforme ! Beau produit pour une nouvelle aventure culinaire. Merci aussi au SAV de Cristel de m'avoir dépanner dans mon erreur ! Merci les francs comtois
Experience from: 19 Mar 2025
Originally published on cristel.com (fr)
G. F.
29 Mar 2025
Verified review
Collected and verified by Verified Reviews
Order confirmed and customer service responsive

Commande confirme er service client réactif
Experience from: 18 Mar 2025
Originally published on cristel.com (fr)
D. B.
29 Mar 2025
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Collected and verified by Verified Reviews
Easy

Facile
Experience from: 18 Mar 2025
Originally published on cristel.com (fr)
G. D.
28 Mar 2025
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Collected and verified by Verified Reviews
Very good, impeccable, careful and fast service

Très bien, service impeccable, soigneux et rapide
Experience from: 21 Mar 2025
Originally published on cristel.com (fr)
T. T.
28 Mar 2025
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As usual, very satisfied with the stainless steel products and quality, fast shipping.

Comme d’habitude, très satisfait des produits inox et envoi de qualité et rapide .
Experience from: 17 Mar 2025
Originally published on cristel.com (fr)
B. V.
28 Mar 2025
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Collected and verified by Verified Reviews
Clear site, very fast and careful shipping. Perfect

Site clair, envoi très rapide et soigné. Parfait
Experience from: 21 Mar 2025
Originally published on cristel.com (fr)
J. P.
28 Mar 2025
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Very good, impeccable service, careful and attentive. I recommend!

Très bien, service impeccable, soigneux et attentif. Je recommande !
Experience from: 17 Mar 2025
Originally published on cristel.com (fr)