What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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R. B.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Very good products

de trés bons produits
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)
S. B.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Very easy to get information and to order. I highly recommend!

Très facile pour se renseigner et pour commander. Je recommande vivement!
Experience from: 9 Apr 2025
Originally published on cristel.com (fr)
K. D.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Very good and clear

Très bien et clair
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)
I. M.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
The 14cm diameter is perfect for a bowl of milk. I'm thinking of buying a second set!

Le diamètre de 14cm est parfait pour un bol de lait.Je pense peut-être racheter un second lot !
Experience from: 9 Apr 2025
Originally published on cristel.com (fr)
M. F.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Top!

Top!
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)
R. M.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Ordering part perfect Delivery part a bit chaotic I had to go pick up my package at a relay point Very satisfied with the product

Partie commande parfaite Partie livraison un peu chaotique J ai du aller chercher mon colis dans un point relais Très satisfaite du produit
Experience from: 9 Apr 2025
Originally published on cristel.com (fr)
E. F.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Clear visually and easy

Clair visuellement et facile
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)
N. B.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Ease of use and wide selection of products.

Simplicité d'utilisation et grand choix de produits.
Experience from: 9 Apr 2025
Originally published on cristel.com (fr)
A. M.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Disappointed with my delivery, the box arrived in poor condition. I contacted CRISTEL customer service the same day, Wednesday, April 9th. No response to date! I think it's normal to receive a commercial gesture from CRISTEL FRANCE.

Déçue de ma livraison, le carton est arrivé en mauvais état... J'ai contacté le service client CRISTEL le même jour soit le mercredi 9 avril ... Aucune réponse à ce jour ! J'estime normal d'avoir un geste commercial de la part de CRISTEL FRANCE...
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)
I. S.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 9 Apr 2025
Originally published on cristel.com (fr)
H. T.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)
S. B.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Everything as expected

Tout conforme
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)
D. P.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Very nice product, sent quickly

Très joli produit, envoyé rapidement
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)
T. S.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
EXCELLENT FRYING PAN, VERY BEAUTIFUL PRODUCT AND VERY FAST DELIVERY. I RECOMMEND

POELE EXCELLENTE TRES BEAU PRODUIT ET LIVRAISON TRES RAPIDE . JE RECOMMANDE
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)
F. P.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 9 Apr 2025
Originally published on cristel.com (fr)
I. R.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Very clear site, which makes for pleasant navigation.

Site très clair d’où une navigation agréable.
Experience from: 7 Apr 2025
Originally published on cristel.com (fr)
E. P.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Very satisfied, nothing to report.

Très satisfait,RAS
Experience from: 7 Apr 2025
Originally published on cristel.com (fr)
P. D.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Fine.

Ras.
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)
F. B.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
All the necessary information can be found on the site

On retrouve toutes les informations nécessaire sur le site
Experience from: 4 Apr 2025
Originally published on cristel.com (fr)
S. C.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
very happy with my order

très contente de ma commande
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)