What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

Authentic reviews

Because your trust is essential, all reviews undergo a rigorous control procedure, from their collection to their moderation, through to publication, to guarantee maximum reliability. Learn more

Add to your preferred sources

4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

Thanks for your feedback!

Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

3 ★

4 ★

5 ★

C. J.
26 Apr 2025
Verified review
Collected and verified by Verified Reviews
Very good quality, surely durable over time, that's what we're looking for.

Très belle qualité, sûrement durable dans le temps, c’est le but recherché.
Experience from: 10 Apr 2025
Originally published on cristel.com (fr)
R. B.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Very satisfied with the products

Très satisfaite des produits
Experience from: 10 Apr 2025
Originally published on cristel.com (fr)
M. M.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
I am very satisfied with Christelle, everything is perfect. The website is very easy. The delivery time is always respected. The packaging is perfect.

Je suis très satisfaite de Christelle tout est parfait. Le site est très facile. Le délai de livraison est toujours respecté. Les emballages sont parfaits.
Experience from: 10 Apr 2025
Originally published on cristel.com (fr)
B. R.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Perfect

parfait
Experience from: 10 Apr 2025
Originally published on cristel.com (fr)
P. L.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 10 Apr 2025
Originally published on cristel.com (fr)
B. D.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Everything perfect

tout parfait
Experience from: 10 Apr 2025
Originally published on cristel.com (fr)
C. C.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
French quality products with quick and appropriate advice and answers by email. Thank you

Produits français de qualité avec des conseils et des réponses rapides et adaptées par mail. Merci
Experience from: 11 Apr 2025
Originally published on cristel.com (fr)
C. M.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Good product, very very fast delivery

Bon produit, livraison très très rapide
Experience from: 10 Apr 2025
Originally published on cristel.com (fr)
S. G.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Nothing to report, very good

RAS, très bien
Experience from: 10 Apr 2025
Originally published on cristel.com (fr)
Y. D.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
No delay in delivery, everything is perfect.

Pas de retard à la livraison, tout est parfait .
Experience from: 10 Apr 2025
Originally published on cristel.com (fr)
M. B.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Very good, very satisfied with the order, the timeframe, and the shipping, except for the delivery by DPD. Scheduled for home delivery between 8:30 AM and 11:30 AM, the delivery driver didn't even come to my home; he left the package at a relay point, where he only dropped off one package, mine. Result: 3 hours wasted waiting, and I had to drive to pick up the package at the relay point. Unacceptable!

Très bien, très satisfait de la commande, du délai, de l'expédition, sauf de la livraison faite par DPD. Prévu d'être livrée au domicile entre 8h30 et 11h30, le livreur ne s'est même pas rendu à mon domicile, il a laissé le colis à un point relais, où il n'a déposé qu'un seul colis, le mien .. Bilan : 3 heures perdues à attendre, et j'ai dû prendre la voiture pour aller chercher le colis au point relais. Inacceptable !
Experience from: 10 Apr 2025
Originally published on cristel.com (fr)
S. R.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 9 Apr 2025
Originally published on cristel.com (fr)
R. C.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Satisfied

Satisfait
Experience from: 10 Apr 2025
Originally published on cristel.com (fr)
A. A.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Formidable

Formidable
Experience from: 9 Apr 2025
Originally published on cristel.com (fr)
M. H.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Delivery, nothing to say, I asked for a redelivery, and it was perfectly respected.

livraison, rien a dire, j'ai demandé une reprogrammation de livraison, et cela a été parfaitement respecté.
Experience from: 10 Apr 2025
Originally published on cristel.com (fr)
L. H.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Perfect from order to delivery

Parfait de la commande à la livraison
Experience from: 10 Apr 2025
Originally published on cristel.com (fr)
J. T.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Very good!👍

Très bien !👍
Experience from: 10 Apr 2025
Originally published on cristel.com (fr)
M. W.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Fast delivery, perfect customer service. Cristel products are exceptional, resistant, beautiful and long-lasting. Everything is PERFECT

Livraison rapide, service client parfait.les produits Cristel sont exceptionnels, resistants, beaux et longevite. Tout est PARFAIT
Experience from: 9 Apr 2025
Originally published on cristel.com (fr)
B. A.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Having lived in Dijon, we already knew the brand and what it offered thanks to their store there. The website is pleasant, well explained, and without any surprises. It might be expensive, but the quality is there. We intend to continue buying what we need for the kitchen. We are not disappointed with our order.

Ayant habité Dijon, nous connaissions déjà la marque et ce qu'elle proposait grâce à leur boutique sur place. Le site est agréable, bien expliqué et sans surprise. C'est peut-être cher, mais la qualité est là. Par la suite, nous souhaitons continuer à acheter ce que l'on a besoin pour la cuisine. Nous ne sommes pas déçus de notre commande.
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)
V. Z.
22 Apr 2025
Verified review
Collected and verified by Verified Reviews
Perfect I recommend

Parfait Je recommande
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)