What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

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5 ★

F. P.
26 Apr 2025
Verified review
Collected and verified by Verified Reviews
Satisfied

Satisfait
Experience from: 16 Apr 2025
Originally published on cristel.com (fr)
C. B.
26 Apr 2025
Verified review
Collected and verified by Verified Reviews
Excellent French quality.

Excellente qualité française.
Experience from: 14 Apr 2025
Originally published on cristel.com (fr)
B. R.
26 Apr 2025
Verified review
Collected and verified by Verified Reviews
The service lives up to the quality of Cristel products.

Le service est à la hauteur de la qualité des produits Cristel.
Experience from: 14 Apr 2025
Originally published on cristel.com (fr)
J. A.
26 Apr 2025
Verified review
Collected and verified by Verified Reviews
Finding the desired item: glass lid and handle S, is not very easy if you don't have the reference codes, but you can manage.

Trouver 'article souhaité : couver cle en verre et hanse s, n'est pas très facile si on ne possède pas les codes de référence, mais on y arrive
Experience from: 16 Apr 2025
Originally published on cristel.com (fr)
F. F.
26 Apr 2025
Verified review
Collected and verified by Verified Reviews
Very fast and well-organized delivery. Simple website.

Livraison très rapide et bien organisée. Site simple.
Experience from: 14 Apr 2025
Originally published on cristel.com (fr)
C. H.
26 Apr 2025
Verified review
Collected and verified by Verified Reviews
Very high quality product. We have owned others for several years and clearly, the quality has not decreased over time

Produit de très grande qualité. Nous en possédons d'autres depuis plusieurs années et manifestement, la qualité n'a pas baissé avec le temps
Experience from: 14 Apr 2025
Originally published on cristel.com (fr)
J. B.
26 Apr 2025
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Collected and verified by Verified Reviews
As expected

Comme attendu
Experience from: 14 Apr 2025
Originally published on cristel.com (fr)
M. B.
26 Apr 2025
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Collected and verified by Verified Reviews
Nothing to report, fast and simple.

RAS, rapide et simple.
Experience from: 15 Apr 2025
Originally published on cristel.com (fr)
Y. B.
26 Apr 2025
Verified review
Collected and verified by Verified Reviews
Very good in every respect

Très bien à tout point de vue
Experience from: 14 Apr 2025
Originally published on cristel.com (fr)
S. S.
26 Apr 2025
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Collected and verified by Verified Reviews
Very satisfied

Très satisfait
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)
G. C.
26 Apr 2025
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Collected and verified by Verified Reviews
Very good for choosing

Très bien pour choisir
Experience from: 14 Apr 2025
Originally published on cristel.com (fr)
V. F.
26 Apr 2025
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Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 9 Apr 2025
Originally published on cristel.com (fr)
G. H.
26 Apr 2025
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Collected and verified by Verified Reviews
Clear, beautiful design, easy navigation.

Clair, beau design, navigation facile.
Experience from: 9 Apr 2025
Originally published on cristel.com (fr)
C. Q.
26 Apr 2025
Verified review
Collected and verified by Verified Reviews
Well, I did not receive the "dish brush" accessory in the right size, so I had to tinker to make it fit the handle I've had for over 12 years. I am all the more surprised because you only have one reference. Did you change the model? And as a result, it's not a reward for durability. Have you planned any compensation? For your information, I used to renew my brush in store.

Et bien je n ai pas reçu l accessoire " brosse à vaisselle" à la bonne taille donc obligé de bricoler pour le faire rentrer dans le manche que je possède depuis plus de 12 ans. Je suis d autant plus surpris que vous n avez qu une seule référence. Auriez vous changé de modèle ? et du coup ce n est pas une prime à la durabilité. Avez vous prévu une compensation ? Pour info.avant je ne renouvelables ma brosse en boutique
Experience from: 7 Apr 2025
Originally published on cristel.com (fr)
C. A.
26 Apr 2025
Verified review
Collected and verified by Verified Reviews
good

bien
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)
M. P.
26 Apr 2025
Verified review
Collected and verified by Verified Reviews
The website is clear and simple. However, delivery times should be specified. The carrier delayed the delivery twice.

Le site est clair et simple. Il faudrait out de même préciser les délais de livraison. Le transporteur a retardé la livraison à deux reprises.
Experience from: 8 Apr 2025
Originally published on cristel.com (fr)
M. G.
26 Apr 2025
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Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 7 Apr 2025
Originally published on cristel.com (fr)
D. P.
26 Apr 2025
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Very good.

Très bien.
Experience from: 11 Apr 2025
Originally published on cristel.com (fr)
A. B.
26 Apr 2025
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Intuitive navigation on the site, simple and fast.

Navigation intuitive sur le site, simple et rapide.
Experience from: 9 Apr 2025
Originally published on cristel.com (fr)
J. C.
26 Apr 2025
Verified review
Collected and verified by Verified Reviews
Very good quality

Très bonne qualité
Experience from: 11 Apr 2025
Originally published on cristel.com (fr)