What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

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5 ★

Francois P.
10 May 2025
Verified review
Collected and verified by Verified Reviews
Not always very simple to search for a product

Pas toujours trèsimple pour rechercher un produit
Experience from: 30 Apr 2025
Originally published on cristel.com (fr)
Nicolas G.
10 May 2025
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Product as ordered

Produit conforme à la commande
Experience from: 28 Apr 2025
Originally published on cristel.com (fr)
N. H.
10 May 2025
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Fast and hassle-free delivery

Livraison rapide et sans soucis
Experience from: 28 Apr 2025
Originally published on cristel.com (fr)
A. O.
10 May 2025
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Everything is perfect!

Tout est parfait!
Experience from: 18 Apr 2025
Originally published on cristel.com (fr)
Raynald R.
10 May 2025
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Very clear site, very fast delivery and super good pan.

Site très clair, livraison très rapide et poêle super bien.
Experience from: 28 Apr 2025
Originally published on cristel.com (fr)
Colette A.
10 May 2025
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Nothing to complain about the products and the speed of shipping, but the DPD delivery driver left the package at a Pickup point, claiming I was absent from my home, which was the delivery address, even though I was present! This is the reason for the average rating I am giving you, and I regret having to do so.

Rien à redire sur les produits et la rapidité de l'expédition mais le livreur DPD a déposé le colis dans un relais Pickup prétextant mon absence de ma maison, qui était l'adresse de livraison, alors que j'étais bien présente !! C'est la raison de la note moyenne que je vous attribue et je regrette de devoir le faire.
Experience from: 24 Apr 2025
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you very much for your positive feedback on our products and the speed of shipping, we are delighted. We understand your frustration regarding the delivery and the situation with DPD, and we are sorry that this impacted your experience. Your feedback is valuable and will help us improve our services. Sincerely, The Cristel Team

Reply from Colette A.

Hello, thank you for your understanding. My goal was to alert you to this delivery issue. I therefore propose to correct my rating and my review, which will then concern only your website. Is it possible for me to do so? Sincerely, C.A.

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Chantal R.
10 May 2025
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Collected and verified by Verified Reviews
Delivery respected, very well packaged

délai respecté , très bien emballé
Experience from: 28 Apr 2025
Originally published on cristel.com (fr)
Marc C.
2 May 2025
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Really very very good

Vraiment très très bien
Experience from: 25 Apr 2025
Originally published on cristel.com (fr)
Marie D.
2 May 2025
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Perfect delivery and packaging. I appreciate these pans, they feel good in the hand, create a good Maillard effect, and are easy to clean.

Livraison, emballage parfaits. J'apprécie ces poêles, bien en main, effet Maillard, faciles d'entretien.
Experience from: 23 Apr 2025
Originally published on cristel.com (fr)
Miguel A.
2 May 2025
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Two things I appreciated: the quality of the products and the payment in several installments. Two things I find a shame: the desired products were out of stock and the payment in several installments (only from 200 euros, a shame). Despite this, I will continue to order.

Deux choses que j ai apprécié,la qualité des produits et le mode de paiement en plusieurs fois. Deux choses que je trouve dommage,les produits désirés étaient en rupture et le paiement en plusieurs fois (à partir seulement de 200 euros dommage). Malgré se la,je continuerai à commander.
Experience from: 24 Apr 2025
Originally published on cristel.com (fr)
Shirley S.
1 May 2025
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Overall satisfied. Quality products. Accessible and efficient customer service (responded well to technical questions). Delivery time respected. Small issue with delivery. I had requested home delivery and the delivery person (DPD) delivered to a relay point; even though I was at home.

Globalement satisfaite. Produits de qualité. Service client accessible et performant (répondant bien aux questions techniques ) Délai de livraison respecté. Petit souci au niveau de la livraison. J'avais demandé à être livrée à domicile et le livreur (DPD) à effectuer la livraison au point-relais ; alors que j'étais à la maison.
Experience from: 24 Apr 2025
Originally published on cristel.com (fr)
Jacqueline C.
1 May 2025
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Collected and verified by Verified Reviews
Everything is perfect: products, packaging, delivery. The gift recipient is delighted.

Tout est parfait: produits, emballage, livraison. La destinataire du cadeau est ravie.
Experience from: 24 Apr 2025
Originally published on cristel.com (fr)
Odile M.
1 May 2025
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Very good

Très bien
Experience from: 24 Apr 2025
Originally published on cristel.com (fr)
S. E.
29 Apr 2025
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Great! Delivery in 48 hours, perfect packaging, and the quality is still there...

Génial ! Livraison en 48 h, emballage parfait, et qualité toujours là…
Experience from: 18 Apr 2025
Originally published on cristel.com (fr)
D. B.
28 Apr 2025
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Easy

Facile
Experience from: 14 Apr 2025
Originally published on cristel.com (fr)
G. B.
26 Apr 2025
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Website navigation is very easy

Navigation sur le site très facile
Experience from: 18 Apr 2025
Originally published on cristel.com (fr)
P. P.
26 Apr 2025
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Very clear

Très clair
Experience from: 18 Apr 2025
Originally published on cristel.com (fr)
G. B.
26 Apr 2025
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Very good Fast delivery

Très bien Livraison rapide
Experience from: 17 Apr 2025
Originally published on cristel.com (fr)
V. L.
26 Apr 2025
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Collected and verified by Verified Reviews
Very good and beautiful equipment

Très bon et beau materiel
Experience from: 16 Apr 2025
Originally published on cristel.com (fr)
C. R.
26 Apr 2025
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Collected and verified by Verified Reviews
Delivery, packaging, and délais, nothing to complain about.

Livraison, emballage, et délais rien a redire
Experience from: 17 Apr 2025
Originally published on cristel.com (fr)