What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

Eric R.
19 May 2025
Verified review
Collected and verified by Verified Reviews
Perfect. Fast and careful delivery

Parfait. Livraison rapide et soignée
Experience from: 7 May 2025
Originally published on cristel.com (fr)
Stéphanie D.
19 May 2025
Verified review
Collected and verified by Verified Reviews
Complete site, fast and compliant delivery

Site complet, livraison rapide et conforme
Experience from: 6 May 2025
Originally published on cristel.com (fr)
Dominique S.
19 May 2025
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Collected and verified by Verified Reviews
Easy-to-navigate site. Lots of information about the utensils.

Site facile à parcourir. Beaucoup de renseignement sur les ustensiles.
Experience from: 6 May 2025
Originally published on cristel.com (fr)
Michel C.
19 May 2025
Verified review
Collected and verified by Verified Reviews
VERY EASY NAVIGATION

NAVIGATION TRES FACILE
Experience from: 30 Apr 2025
Originally published on cristel.com (fr)
Clément M.
19 May 2025
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Collected and verified by Verified Reviews
Disappointing. Website not updated, order on hold for 3 months with no news or compensation. Avoid.

Décevant. Site web pas à jour, commande en attente pendant 3 mois sans aucune nouvelle ni compensation. À éviter.
Experience from: 5 May 2025
Originally published on cristel.com (fr)
Jocelyne M.
12 May 2025
Verified review
Collected and verified by Verified Reviews
French excellence! Beautiful, effective, perfect quality

L’excellence française ! Beau, efficace qualité parfaite
Experience from: 5 May 2025
Originally published on cristel.com (fr)
Martine B.
12 May 2025
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Serious company

Maison sérieuse
Experience from: 5 May 2025
Originally published on cristel.com (fr)
Vanessa C.
12 May 2025
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good

bien
Experience from: 29 Apr 2025
Originally published on cristel.com (fr)
Stéphanie L.
12 May 2025
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Top site! Everything is well listed and explained

Site au top ! Tout est bien répertorié et expliqué
Experience from: 5 May 2025
Originally published on cristel.com (fr)
Didier C.
12 May 2025
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Easy ordering and delivery within the deadlines.

Commande facile et livraison dans les delais.
Experience from: 5 May 2025
Originally published on cristel.com (fr)
Martine M.
12 May 2025
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Collected and verified by Verified Reviews
Very very good product The set I just bought is for my son, but I've been cooking with Cristel for years and I recommend them to everyone, it's a very very good product

Très très bon produit La série que je viens d’acheter est pour mon fils pour moi cela fait déjà des années que je cuisine avec Cristel et je les conseils à tout le monde s’est un très très bon produit
Experience from: 5 May 2025
Originally published on cristel.com (fr)
Olivier M.
10 May 2025
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Collected and verified by Verified Reviews
Very good material Great quality Much better cooking than with other products Very good after-sales service

Très bon matériau Grande qualité Bien meilleure cuisson qu’avec d’autres produits Très bon service après vente
Experience from: 28 Apr 2025
Originally published on cristel.com (fr)
Claude L.
10 May 2025
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Collected and verified by Verified Reviews
Often out of stock. A bit rigid in terms of sales outside the usual framework.

Souvent en rupture de stock. Un peu rigide dans les possibilités de ventes sortant du cadre habituel.
Experience from: 28 Apr 2025
Originally published on cristel.com (fr)
Valentin L.
10 May 2025
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Collected and verified by Verified Reviews
Very good responsiveness and delivery times are impeccable.

Très bonne réactivité et les temps de livraison sont impeccables.
Experience from: 28 Apr 2025
Originally published on cristel.com (fr)
Sandra M.
10 May 2025
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Collected and verified by Verified Reviews
They are expensive but it's quality. Worth the price to have them for life!

Elles sont chers mais c’est de la qualité. Mettre le prix pour les avoir à vie !
Experience from: 28 Apr 2025
Originally published on cristel.com (fr)
Elise G.
10 May 2025
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Collected and verified by Verified Reviews
Great website, great products, great company

Super site, super produits, super entreprise
Experience from: 28 Apr 2025
Originally published on cristel.com (fr)
Dominique K.
10 May 2025
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Collected and verified by Verified Reviews
The website is well-designed and navigation is smooth.

Le site est bien réalisé et navigation fluide.
Experience from: 29 Apr 2025
Originally published on cristel.com (fr)
Jocelyne M.
10 May 2025
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Collected and verified by Verified Reviews
Complete trust, serious and efficient. Products very well packaged and delivered on time.

Entière confiance, sérieux efficace Produis très bien emballés et livrés dans les temps
Experience from: 29 Apr 2025
Originally published on cristel.com (fr)
Luc C.
10 May 2025
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Collected and verified by Verified Reviews
Very satisfied with the ordering process. The navigation is clear, the utensils received very quickly.

Très satisfait de la procédure de commande. La navigation est clair, les ustensiles reçu très rapidement.
Experience from: 28 Apr 2025
Originally published on cristel.com (fr)
Cécile A.
10 May 2025
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Easy ordering and fast delivery for an extremely high-quality product.

Commande facile et livraison rapide pour un produit extrêmement qualitatif.
Experience from: 28 Apr 2025
Originally published on cristel.com (fr)