What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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Laurent D.
26 May 2025
Verified review
Collected and verified by Verified Reviews
Clear website. Very fast delivery

Site clair. Livraison très rapide
Experience from: 19 May 2025
Originally published on cristel.com (fr)
J. C.
26 May 2025
Verified review
Collected and verified by Verified Reviews
The website is very good

Le site est très bien
Experience from: 19 May 2025
Originally published on cristel.com (fr)
Sebastien D.
26 May 2025
Verified review
Collected and verified by Verified Reviews
Excellent quality products, fast delivery

Produits d'excellente qualité, livraison rapide
Experience from: 19 May 2025
Originally published on cristel.com (fr)
Charles B.
25 May 2025
Verified review
Collected and verified by Verified Reviews
Shopping experience on the site very good, delivery time too. BUT too bad there is no choice of delivery service, and no option to choose delivery to self-service lockers which is easier than at POS. Product very good and meets my expectations.

Expérience d'achat sur le site très bonne, délai de livraison aussi. MAIS domage de ne pas avoir le choix sur le service de livraison, et de ne pouvoir choisir la livraison dans des casiers libres service plus facile que dans des POS. Produit très bien et répondant à mes attentes.
Experience from: 14 May 2025
Originally published on cristel.com (fr)
Christophe G.
23 May 2025
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Collected and verified by Verified Reviews
Good website

Bon site
Experience from: 12 May 2025
Originally published on cristel.com (fr)
Gérard D.
21 May 2025
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Fits perfectly, nothing to report

Convient parfaitement, RAS
Experience from: 14 May 2025
Originally published on cristel.com (fr)
P. P.
21 May 2025
Verified review
Collected and verified by Verified Reviews
Great!

Génial !
Experience from: 9 Apr 2025
Originally published on cristel.com (fr)
B. E.
20 May 2025
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Smooth navigation

Navigation fluide
Experience from: 13 May 2025
Originally published on cristel.com (fr)
Philippe P.
20 May 2025
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Collected and verified by Verified Reviews
Very easy to order and next-day delivery. Well done

Très facile pour commander et livraison le lendemain. Bravo
Experience from: 13 May 2025
Originally published on cristel.com (fr)
Gérard L.
20 May 2025
Verified review
Collected and verified by Verified Reviews
Order as described. Fast shipping.

Commande conforme. Expédition rapide.
Experience from: 12 May 2025
Originally published on cristel.com (fr)
Eric B.
20 May 2025
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Collected and verified by Verified Reviews
Order as described

Commande conforme
Experience from: 13 May 2025
Originally published on cristel.com (fr)
Evelyne H.
19 May 2025
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Collected and verified by Verified Reviews
Product with a very beautiful design and shipped very quickly. Good order tracking

Produit avec très beau design et expédié très rapidement. Bon suivi de commande
Experience from: 7 May 2025
Originally published on cristel.com (fr)
Bernard B.
19 May 2025
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Collected and verified by Verified Reviews
Everything is perfect

Tout est parfait
Experience from: 6 May 2025
Originally published on cristel.com (fr)
Patricia A.
19 May 2025
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Very good

Très bien
Experience from: 6 May 2025
Originally published on cristel.com (fr)
Valérie D.
19 May 2025
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Perfect customer experience! Very fast delivery, products perfectly packaged.

Expérience client parfaite ! Livraison très rapide, produits parfaitement emballés.
Experience from: 6 May 2025
Originally published on cristel.com (fr)
Patrick G.
19 May 2025
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Collected and verified by Verified Reviews
Overall I am happy

Je suis content globalement
Experience from: 5 May 2025
Originally published on cristel.com (fr)
Jean louis J.
19 May 2025
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Products as described. Very fast shipping times.

Produits conformes Délais d'expédition très rapide
Experience from: 9 May 2025
Originally published on cristel.com (fr)
Michel R.
19 May 2025
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Collected and verified by Verified Reviews
Delivery was very good, impeccable

Livraison très bien ,impeccable
Experience from: 7 May 2025
Originally published on cristel.com (fr)
François C.
19 May 2025
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Collected and verified by Verified Reviews
The website is good. What I missed was more clarity between the different ranges. And why have ranges for accessories compatible with everything (handles, lids)? It's confusing.

Le site est bien. Ce qui m'a manqué, c'est plus de clarté entre les différentes gammes. Et pourquoi mettre des gammes sur les accessoires compatibles avec tout (anses, couvercles...) c'est confusant.
Experience from: 12 May 2025
Originally published on cristel.com (fr)
Michel M.
19 May 2025
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Collected and verified by Verified Reviews
Very professional organization. Easy search in the catalog. Excellent responsiveness when contacting the company.

Organisme très professionnel. Recherche aisée dans le catalogue. Réactivité du contact avec l’entreprise ; excellent.
Experience from: 6 May 2025
Originally published on cristel.com (fr)