What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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Marie R.
10 Jun 2025
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Good products and above all MADE IN FRANCE

bons produits et surtout MADE IN FRANCE
Experience from: 27 May 2025
Originally published on cristel.com (fr)
Alain M.
10 Jun 2025
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Nothing to complain about. Delivery as expected ; Package not damaged; merchandise intact.

Rien à redire. Livraison comme prévue ; Colis non détérioré; marchandise intacte.
Experience from: 23 May 2025
Originally published on cristel.com (fr)
Pascal R.
10 Jun 2025
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When an item is out of stock, it takes a while to be back online. Given the quality, this is not a big deal.

Quand il y a une rupture de stock, la remise en ligne est un peu longue.Vu la qualité ce n'est pas très grave.
Experience from: 28 May 2025
Originally published on cristel.com (fr)
Marc B.
10 Jun 2025
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Exceptional equipment and top-notch customer service.

Matériel exceptionnel et service client au top.
Experience from: 27 May 2025
Originally published on cristel.com (fr)
Bernard P.
3 Jun 2025
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Very good! Professionalism, fast and well-packaged delivery, and, above all, beautiful and good products! Not cheap, but you get what you pay for and it lasts a long time! (customer for almost 20 years)

Trés bien! Du sérieux, livraison rapide et bien emballée, et , surtout de beaux et bons produits! Pas donné, mais on a pour son argent et pour longtemps! (client depuis presque 20 ans)
Experience from: 27 May 2025
Originally published on cristel.com (fr)
Bertrand E.
2 Jun 2025
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Trustworthy company. Excellent order process. I recommend.

Entreprise de confiance. Excellent déroulement de ma commande. Je recommande.
Experience from: 26 May 2025
Originally published on cristel.com (fr)
Nathalie C.
2 Jun 2025
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Very good. Very fast and careful delivery. I recommend!

Très bien. Livraison très rapide et soignée. Je recommande !
Experience from: 26 May 2025
Originally published on cristel.com (fr)
Dominique P.
2 Jun 2025
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The best.

le top .
Experience from: 21 May 2025
Originally published on cristel.com (fr)
Nathalie F.
2 Jun 2025
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very good

très bien
Experience from: 26 May 2025
Originally published on cristel.com (fr)
Didier F.
31 May 2025
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Impeccable delivery tracking, very good packaging with quality cardboard, product conforms to my order

Le suivi de la livraison impeccable très bon emballage avec des carton de qualité produit conforme à ma commande
Experience from: 23 May 2025
Originally published on cristel.com (fr)
David T.
31 May 2025
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EXCELLENT QUALITY

EXCELLENTE QUALITE
Experience from: 20 May 2025
Originally published on cristel.com (fr)
Valérie C.
30 May 2025
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Easy to navigate website, a very large selection of products. Order shipped very quickly, plus the products were very well protected. I discovered the Cristel brand thanks to the show Météo à la carte and I absolutely do not regret it, quite the contrary. Excellent French brand.

Facilité de navigation sur le site, un très grand choix de produits. Commande expédiée très rapidement, de plus les produits étaient très bien protégés. J'ai connu la marque Cristel grâce à l'émission Météo à la carte et je ne le regrette absolument pas bien au contraire. Excellente marque Française.
Experience from: 22 May 2025
Originally published on cristel.com (fr)
Julie B.
30 May 2025
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Wide selection, fast delivery, very high quality items made in France. I highly recommend!

Du choix, une livraison rapide, des articles de très grande qualité fabriqués en France... Je recommande chaudement !
Experience from: 14 May 2025
Originally published on cristel.com (fr)
Clément G.
30 May 2025
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I don't feel like arguing my opinions, but I'm forced to.

Je n'ai pas envie d'argumenter mes avis mais j'y suis obligé
Experience from: 19 May 2025
Originally published on cristel.com (fr)
Patrick G.
29 May 2025
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Very family-friendly to use

trés famille a utiliser
Experience from: 22 May 2025
Originally published on cristel.com (fr)
Christel daniele T.
29 May 2025
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Very easy

Très facile
Experience from: 20 May 2025
Originally published on cristel.com (fr)
Jean L.
28 May 2025
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Once again, a high-end product that is both durable, practical, and aesthetic. I will not hesitate to continue equipping myself at Cristel.

Une fois de plus, un produit haut de gamme, à la fois durable, pratique et esthétique. Je continuerai sans hésiter à m’équiper chez Cristel.
Experience from: 21 May 2025
Originally published on cristel.com (fr)
Christine D.
28 May 2025
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The website is very clear.

Le site web est très clair.
Experience from: 16 May 2025
Originally published on cristel.com (fr)
Francois H.
27 May 2025
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ras*d

ras*d
Experience from: 20 May 2025
Originally published on cristel.com (fr)
Martine M.
27 May 2025
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Site easy to understand, fast and well-packaged delivery.

Site facile à appréhender, livraison rapide et bien conditionnée.
Experience from: 16 May 2025
Originally published on cristel.com (fr)