What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

Brigitte G.
16 Jun 2025
Verified review
Collected and verified by Verified Reviews
very good, satisfied

tres bien ras
Experience from: 5 Jun 2025
Originally published on cristel.com (fr)
Zoe A.
14 Jun 2025
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Collected and verified by Verified Reviews
Everything is perfect!

Tout est parfait!
Experience from: 27 May 2025
Originally published on cristel.com (fr)
Jean-Claude Et Sabrina B.
14 Jun 2025
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Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 3 Jun 2025
Originally published on cristel.com (fr)
Valérie C.
12 Jun 2025
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Collected and verified by Verified Reviews
Perfect - very pleasant website - ultra-fast shipping - high quality of the products offered

Parfait - site très agréable - envoi ultra rapide - une grande qualité des produits proposés
Experience from: 4 Jun 2025
Originally published on cristel.com (fr)
Soazig H.
12 Jun 2025
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Perfect products

Produits parfaits
Experience from: 5 Jun 2025
Originally published on cristel.com (fr)
Sheila D.
12 Jun 2025
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Clear and easy to navigate

Clear and easy to navigate
Experience from: 5 Jun 2025
Originally published on cristel.com (fr)
Alexandre M.
11 Jun 2025
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Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 4 Jun 2025
Originally published on cristel.com (fr)
Bruno N.
10 Jun 2025
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Very good quality

Très bonne qualité
Experience from: 2 Jun 2025
Originally published on cristel.com (fr)
Edmond S.
10 Jun 2025
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Perfect

parfait
Experience from: 2 Jun 2025
Originally published on cristel.com (fr)
Jean-Jacques E.
10 Jun 2025
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Collected and verified by Verified Reviews
Perfect. Customer service is responsive to emails. Impeccable packaging and fast delivery.

Parfait. Le service client est réactif au email. Emballage impeccable et livraison rapide.
Experience from: 28 May 2025
Originally published on cristel.com (fr)
Nathalie M.
10 Jun 2025
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Collected and verified by Verified Reviews
Hesitant to order from the website but ultimately very satisfied

Hésitante à faire sur le site mais au final très satisfaite
Experience from: 3 Jun 2025
Originally published on cristel.com (fr)
Alia R.
10 Jun 2025
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Reliable, fast shipping

fiable, envoi rapide
Experience from: 28 May 2025
Originally published on cristel.com (fr)
Marie-ThéRèSe M.
10 Jun 2025
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Perfect

Parfait
Experience from: 2 Jun 2025
Originally published on cristel.com (fr)
Eva C.
10 Jun 2025
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Collected and verified by Verified Reviews
The package arrived open.

Le paquet est arrivé ouvert.
Experience from: 26 May 2025
Originally published on cristel.com (fr)
H. B.
10 Jun 2025
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Collected and verified by Verified Reviews
Clear and readable, simple to use and well-stocked with advice and recommendations

Clair et lisible, simple d'utilisation et bien fourni en conseils et recommandations
Experience from: 28 May 2025
Originally published on cristel.com (fr)
Evelyne F.
10 Jun 2025
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EVERYTHING IS WELL DONE I HAVE NOTHING TO SAY

TOUT EST BIEN FAIT JE N'AI RIEN À DIRE
Experience from: 28 May 2025
Originally published on cristel.com (fr)
Jean marcel G.
10 Jun 2025
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Very user-friendly, reliable and serious website. Perfect!

Site très convivial, fiable et sérieux. Parfait !
Experience from: 28 May 2025
Originally published on cristel.com (fr)
Frédérique Q.
10 Jun 2025
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Collected and verified by Verified Reviews
Serious order tracking despite the number of customers to satisfy

Sérieux suivi de commande malgré le nombre de clients à satisfaire
Experience from: 27 May 2025
Originally published on cristel.com (fr)
Michel G.
10 Jun 2025
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Collected and verified by Verified Reviews
Easy-to-use website.

Site facile d'utilisation.
Experience from: 27 May 2025
Originally published on cristel.com (fr)
Laurence P.
10 Jun 2025
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Collected and verified by Verified Reviews
I bought the Mutine 4-pot set to replace the set of pots I had for over 30 years and which were not induction compatible. I also took advantage of the trade-in program. I am delighted and completely satisfied.

J’ai acheté le set de 4 casseroles Mutine pour remplacer le set de casseroles que j’avais depuis plus de 30 ans et qui ne faisaient pas l’induction. De plus j’ai profité de la reprise seconde vie. Je suis ravie et entièrement satisfaite.
Experience from: 27 May 2025
Originally published on cristel.com (fr)