What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

Authentic reviews

Because your trust is essential, all reviews undergo a rigorous control procedure, from their collection to their moderation, through to publication, to guarantee maximum reliability. Learn more

Add to your preferred sources

4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

Thanks for your feedback!

Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

3 ★

4 ★

5 ★

Mangard F.
27 Jun 2025
Verified review
Collected and verified by Verified Reviews
super fast

super rapide
Experience from: 20 Jun 2025
Originally published on cristel.com (fr)
Anne J.
27 Jun 2025
Verified review
Collected and verified by Verified Reviews
Very fast delivery and optimal product protection.

Grande rapidité de livraison et protection optimale du produit.
Experience from: 20 Jun 2025
Originally published on cristel.com (fr)
Marie D.
27 Jun 2025
Verified review
Collected and verified by Verified Reviews
Good

Bien
Experience from: 20 Jun 2025
Originally published on cristel.com (fr)
Robert M.
27 Jun 2025
Verified review
Collected and verified by Verified Reviews
Cristel took over from the failed company Alice Delice, from whom I had ordered a frying pan. Well done to their sales department. Thank you

La société Cristel a pris le relais de la société Alice Delice, défaillante, auprès de laquelle j'avais commandé une poêle. Bravo pour son service commercial. Merci
Experience from: 10 Jun 2025
Originally published on cristel.com (fr)
F. C.
27 Jun 2025
Verified review
Collected and verified by Verified Reviews
Very good. Fast delivery

très bien. Livraison rapide
Experience from: 20 Jun 2025
Originally published on cristel.com (fr)
Nicole C.
26 Jun 2025
Verified review
Collected and verified by Verified Reviews
OK, nothing to complain about

OK, rien à redire
Experience from: 11 Jun 2025
Originally published on cristel.com (fr)
Marie hélène F.
25 Jun 2025
Verified review
Collected and verified by Verified Reviews
Product meets my expectations and was delivered quickly

Produit correspondant bien à mon attente et livré rapidement
Experience from: 18 Jun 2025
Originally published on cristel.com (fr)
Christophe B.
25 Jun 2025
Verified review
Collected and verified by Verified Reviews
Smooth purchase.

Achat fluide.
Experience from: 17 Jun 2025
Originally published on cristel.com (fr)
Bernadette G.
25 Jun 2025
Verified review
Collected and verified by Verified Reviews
I immediately found what I was looking for on the site

J'ai tout de suite trouvé ce que je recherchais sur le site
Experience from: 18 Jun 2025
Originally published on cristel.com (fr)
Philippe R.
24 Jun 2025
Verified review
Collected and verified by Verified Reviews
The very good equipment The speed of delivery Thank you

Le très bon matériel La vitesse de livraison Merci
Experience from: 17 Jun 2025
Originally published on cristel.com (fr)
Jean-Pierre T.
24 Jun 2025
Verified review
Collected and verified by Verified Reviews
Fairly easy to find your way around

Plutôt facile de s'y retrouver
Experience from: 17 Jun 2025
Originally published on cristel.com (fr)
Maxime P.
24 Jun 2025
Verified review
Collected and verified by Verified Reviews
Very good, nothing to report.

Très bien RAS
Experience from: 17 Jun 2025
Originally published on cristel.com (fr)
Christophe B.
24 Jun 2025
Verified review
Collected and verified by Verified Reviews
Fast shipping, good quality product

Envoi rapide , produit de bonne qualité
Experience from: 16 Jun 2025
Originally published on cristel.com (fr)
Gisele M.
24 Jun 2025
Verified review
Collected and verified by Verified Reviews
The website is well-designed, normal, and responsive. Nothing to complain about.

Le site est bien fait, normal, réactif. Rien à redire.
Experience from: 13 Jun 2025
Originally published on cristel.com (fr)
Sophie A.
24 Jun 2025
Verified review
Collected and verified by Verified Reviews
A new order. Never disappointed. Very high-quality products. In terms of manufacturing, efficiency in the kitchen, elegance. A true know-how. I am and remain loyal to the CRISTEL brand. Until the next order.

Une nouvelle commande. Jamais déçue. Des produits très qualitatifs. niveau fabrication efficacité en cuisine elegance Un véritable savoir faire. Je suis et reste fidèle a la marque CRISTEL. A la prochaine commande.
Experience from: 16 Jun 2025
Originally published on cristel.com (fr)
Michel B.
24 Jun 2025
Verified review
Collected and verified by Verified Reviews
Good

Bien
Experience from: 13 Jun 2025
Originally published on cristel.com (fr)
Veronique B.
23 Jun 2025
Verified review
Collected and verified by Verified Reviews
Good quality. When ordering, you think the stock is available and in reality that's not the case. Delay in delivery.

Bonne qualité. Lors des commandes on pense le stock disponible et en réalité ce n'edt oas le cas. Retard dans la livraison.
Experience from: 12 Jun 2025
Originally published on cristel.com (fr)
Vivian L.
23 Jun 2025
Verified review
Collected and verified by Verified Reviews
the three

les trois
Experience from: 16 Jun 2025
Originally published on cristel.com (fr)
Valérie R.
23 Jun 2025
Verified review
Collected and verified by Verified Reviews
Very good: quality product with explanatory note I recommend

Très bien : produit de qualité avec note explicative Je recommande
Experience from: 16 Jun 2025
Originally published on cristel.com (fr)
Damien B.
22 Jun 2025
Verified review
Collected and verified by Verified Reviews
The order went smoothly. No delays!

la commande s'est déroulé sans problème. Aucun retard !
Experience from: 11 Jun 2025
Originally published on cristel.com (fr)